Resume - 15 years of proven experience in business development for technical service prov...

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Resume #33925

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PROFILE: Professional in operations management and business development. Expertise in business development, management, financials, improving sales/profits of technical service and product providers.

AREAS OF EXPERTISE
* Managing Business Development Activities
* Operatin and Budget Administration
* Proposal and Contract Agreements
* Long and Short-Term Strategic Planning
* Analytical Skills
* Problem Solving
* Strong Administrative Computer Skills
* Quality ControlStandards
* Relationship/Liaison Skills
* Customer Service
* Training and Presentation Coordinator
* Engineering/Consulting, Construction, Oil&Gas, Manufacturing

ACCOMPLISHMENTS
* Managed the new start-up of a Houston branch for an engineering/ consulting firm while growing revenues from $0 to $1,650,000 in two years.
* Created project process-flow system to fit client needs resulting in increased business from customers.
* Lowered branch operating costs through streamlining and administration of project flow.
* Increased operating revenues from engineering and field-staff services through new service offerings.
* Lowered company warranty costs by 30% through product research and client training related to steel products and installation.
* Designed customer satisfaction program that revitalized several large accounts.
* Planned short and long-term business strategy that increased departmental revenues.
* Created purchasing, warehousing, personnel, operational policies for a start-up reseller branch with average revenues of $4,000,000.
* As a small business owner/operator, doubled the size of the company while seeing a profit gain of 18% annually.

Neil B Hall & Associates 2004-Present
Temporary contract with this New Orleans based engineering/consulting firm to develop new business and manage operations in the Texas area. Acquiring business from independent adjusters and commercial/personal insurance companies, municipalities, legal firms. Handling project scheduling, customer relations, project flow, administrative duties, and new business development.

Branch Manager 2001-2004
RTC
Houston, TX
Building client base through cold calls, presentations, securing work. Handling operational issues in Texas. Services include engineering\consulting to insurance, legal firms, commercial property managers regarding failure analysis, environmental, structural, risk, and insurance issues. Acquired several accounts to perform analysis of builder's risk, air quality, and structural inspections in South Texas. Increased revenues from $35,000 to $1,750,000 annually while organizing and managing in-house growth.

Synergy Helpdesk Solutions 2000-2001
Jubilee Tech International, Inc.
Houston, TX
Account Executive- Account management and new business development. Sold technical consulting services, software and support to IT departments. Services included consulting, design and support for asset management, help desk operations, desktop and network issues. Generated all new business through call calling and presentation efforts. Called on "C" level executives through mid management.

EFI, INC (Subsidiary of GAB Robins) 1995-1999
Houston, TX
Regional Sales Manager
Recruited as a Business Development Representative in 1995. Services included engineering-consulting services related to failure of property as well as associated testing services. Industries served included private industry, insurance, and legal. (Civil, mechanical, electrical, chemical, oil and gas equipment issues). Increased revenues for 3-D computer graphics department by building new client base as well as sold laboratory testing services regarding metallurgical, geotechnical and chemical issues. In recognition for growth of accounts and development of new services was promoted to Regional Sales Manager.

'97 Regional Sales Manager.
Organized, hired and trained sales staff in 4 geographic areas of the country to sell
Laboratory and consulting services. Increased sales nationally by 40%.
Created marketing campaigns and oversaw develop of marketing materials.
Revitalized existing accounts. Assessed the needs of clients to improve working relationships with them as well as find new business opportunities. Marketed geotechnical and civil engineering services statewide that resulted in $500,000 + in additional annual revenues from one firm alone. Developed new service offerings in our computer graphics division that increased sales by 18% in 9 months. Trained sales staff of three in multi-state locations.
'95 Business Development Representative - 12 month increase in civil\structural, mechanical, and electrical consulting revenues from several national insurance companies through relationship development. Managed the development and implementation of new marketing strategy that increased revenues in metallurgical testing lab by 28% in one year. Developed technical training programs for insurance and legal professionals related to auto claims that resulted in a 22% increase in revenues for the mechanical engineering group.

Southwestern Pipe 1992-1995
Houston, TX
Western and Central Sales Representative
Joined as a Sales Representative of this $30,000,000 pipe and tube manufacturer. Developed and managed west coast territory for a newly designed pipe and fitting system for fire protection. Increased distribution network in multi-state west coast and central US territories. Made client presentations with distributor sales force and solo to increase sales flow through distributors. Increased first year sales by 48%. Gave presentations to fire protection associations, state and federal authorities, building associations, contractors, mechanical engineers and end-users. Organized and participated in trade shows. Provided training to end-users.

Was requested by Vice President to relocate to Houston and develop client base in Gulf Coast area. Increased annual sales in Texas and Florida markets through direct sales and strengthening of distribution. Revenues grew by an average of 23% annually for three years.

PRIOR EXPERIENCE:
* 1990-1992-Fenton Industries- Sales Representative for a supplier of bulk aggregates, soils, and concrete products. Increased sales of bulk products to customers by 450%.
* 1984-1989-Materials Marketing-Customer Service Manager-Managed warehousing, inventory, distribution and customer service for a tile and stone reseller. Implemented first-time computer inventory and purchasing program.
* 1980-1984-Senior Lab Technician-Core Laboratories- Managed research and testing services of miscibility laboratory. Performed multiple tests related to enhancing reservoir fluid recovery techniques.

EDUCATION:
Bachelor of Business Administration- University of Texas, Arlington
Courses in Mechanical Engineering-University of Texas, Arlington
Houston Community College- Have taken courses in administrative computer support that have strengthened my knowledge of all business software and hardware products.
Computer skills include knowledge of SAP sales and manufacturing software modules used for sales, inventory, and delivery.
ISO 9000 Quality Assurance Distance Learning Certificate
Studying for fluency in Spanish

EXTRACURRICULAR ACTIVITIES:
Board Director on local Municipal Utilities District- Participate in monthly meetings to develop and oversee budgets, P&L responsibility, planning, and project approval for local district.

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