Resume - IT Project /Transition/Deployment/Service Delivery Manager

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Resume #60741

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QUALIFICATIONS
Over 20 years of leadership experience, 10 years of experience in the Information Technology Industry and Senior Management experience. Skill set includes: Training, Public Speaking, Unicenter, Midrange Mainframe Coverage, strong knowledge of Windows 2000, PC Configuration, and Active Directory. Knowledge in full life cycle design and administration with Windows 2000 and Windows 2003 Server. Proficient in diagnosing system failures and trouble shooting system/application errors. Knowledge of remote access software RAS/PKI/VPN, Network, FTP, TCP\IP, LAN, WAN, ODBC, CITRIX and CISCO Switches and Routers. Excellent communications skills in English, Strong Analytical and Problem Solving, Client Service Oriented. Experience in Administration, Security and Privileges. Knowledge of, Active Directory, Radia Tools and Remote Access Software and VPN. Configuration/Staging skills on Desktops and Laptops including trouble shooting system and applications software problems. In addition, installing application software and hardware such as hard drives, memory, modems, printers, CD ROMS/Burners/DVD's, IBM/DELL/COMPAQ desktops and laptops.

TECHNICAL SKILLS
* HARDWARE: IBM ES9000, 3090, 308X, 303X TAPE IBM 3420/3480/3490 DASD IBM 3350, 3380/3390, Hitachi, EMC Storage Technology. CONTROLLER IBM 3880/3990, ESCON, SILO. UNIX SUN 6500 under OS SOLARIS 8, Windows 2000 Server, Windows 2003 Server, Power Equipment including battery strings, bus bars, ironwork and rectifiers. Crimping Devices Configured DS0, DS1, DS3 equipment including multiplexers and CSU/DSU. Manual and electric wrapping tool, configuring Cisco Routers 12000 7200, 5500, 3600, 2900 series using scripts, SS "7" Test and monitor Equipment T-Bird, Eagle STP Software, and Xyplex Equipment. Configured legacy and new Desktop and Network Printers, hand held devices such as palm 5.x and blackberry devices.
* APPLICATIONS: Enterprise Manager, MS Project MS Visio, MS Outlook, MS Word, MS Access, MS Power Point, MS Excel, MS NetMeeting, Lotus Notes, Lotus 1-2-3, GroupWise, Travelocity, eMergo, Merchant Hotels, ICE S, Siteminder, Sabre Group Financials, eHotels, Meridian, GetThere, Travel Data Warehouse, eVoya, Dollar, Thrifty and eight thousand other applications.
* SOFTWARE: Peregrine, Remedy, Veritas

PROFESSIONAL EXPERIENCE

2006 – Present
Senior Installation Manager Computer Sciences Corporation Arabia Riyadh Saudi Arabia

* Managing the fielding/deployment phase of large scale projects/programs of varying complexity.
* Accomplishing project fielding/deployment on time and within budget.
* Responsible for comprehensive planning of systems fielding/deployment tasks/budget.
* Assign resource assignment along with hiring and working with five different ethnicities.
* Monitor/track/report progress against project plan.
* Lead dedicated and non-dedicated resources to accomplish project fielding/deployment phase.
* Promote teamwork and cooperation to achieve objectives. Learn and adhere to CSC Catalyst methodology.
* Interacts with Internal/External Senior Management Client side and Organization Side.
* Evaluates analytically and systematically problems of work flows, organization and planning and develops appropriate corrective action.
* Establish detailed schedules by subsystem for use by all levels of personnel in order to achieve maximum efficiency.
* Assigns personnel to various functional activities and instructs them where necessary, to enable them to perform their assigned duties.
* Compiles and maintains various reports related to the progress of the installation.
* Currently providing daily supervision and direction to staff.
* Ensures that adequate and appropriate planning is provided for remote hardware and communications facilities to develop and implement methodologies for analysis, installation and support of distributed processing client/server systems.
* Provides coordination in the analysis, acquisition and installation of hardware, software and facilities.
* Performs IT material management, including install planning, provisioning requirements determination, acquisition, distribution, accountability, and issue for consumption, retention or disposal.
* Strong knowledge base of SEI CMM/CMMI methodology
* System deployment methodologies
* Organization and direction of on site surveys for system fielding/deployments
* Required to make assessment and documentation of current fielding/deployment site configuration and user requirements
* Analysis of hardware requirements and preparation of specifications for hardware acquisitions
* Preparation of engineering plans and site installation Technical Design Packages
* Required to create a development plan of hardware installation schedules
* Required for the mobilization and management of installation teams
* Ensure the preparation of drawings documenting configuration - changes at fielding/deployment sites. –
* Ensure preparation of site installation and test reports
* Coordination of post installation operations and maintenance support
* Eleven (11) years experience
* Posses extensive knowledge of computer equipment inventory, control quality assurance, and logistics processes
* Posses extensive understanding of computer acquisition processes, automated records and databases, equipment substitution criteria, and issue and disposal processes.
* Enjoy working with clients and teammates.

2006 – 2006
IT Project Manager Fannie Mae, Reston VA
* Manage large enterprise IT projects.
* Manage IT Infrastructure related projects.
* Manage Network Services Projects as assigned by the Project Management Office.
* Manage Windows Server Projects as assigned by the Project Management Office.
* Manage UNIX and Linux Server Projects as assigned by the Project Management Office.
* Responsible for ensuring compliance with an Engineering Lifecycle.
* Responsible for implementation of Project Management Standards as defined by the Project Management Office.
* Issues, meetings, produce meeting minutes and define and refine the projects' schedules
* I interface directly with end-users, developers, and customers on many tasks.
* I follow-through with documentation of expectations, solutions, and issues then I outline mitigation and remediation.
* Responsible for determining the project approach, staffing, responsibilities, and schedule.
* Responsible for defining team member roles and expectations, and ensuring timely feedback.
* Responsible for ensuring that project resources receive any necessary training and are used effectively.
* Responsible for creation and management of project plans, risk mitigation plans, communication plans, resource requirements, project costs and all other project management-related documentation.
* Responsible for development and/or review of estimates and estimating assumptions for the project's schedule, effort, and cost using established estimating models, best practices, and past experience.
* Responsible for managing relationships and coordinating work between vendors, sub-contractors, and different teams at different locations,
* Responsible for performing day-to-day management of all phases of the project including requirements gathering, design, development, test, and deployment.
* Managing the completion of deliverables as required.
* Coordinating all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams; communicating frequently with executive leadership to provide project risk analysis, status, and analysis of requirements that might impact strategic direction.
* Responsible for collaborating closely with the business owners/stakeholders and technical teams to identify and document detailed requirements, process flows, and data sources; review and manage all changes to the requirements through a formally defined scope change process; measuring and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations; balancing scope, schedule, budget, quality, and risks.

2005 –2006
Senior Manager Computer Sciences Corporation, Oxon Hill MD

* Managing Computing Services Senior Manager on the Department Of Education Account.
* Primary responsibility is to provide service delivery, technical and systems support to all users in Department of Education.
* Manage and Supervise Server Operations which includes the Windows Team, Custom Applications Team, INET UNIX Team, and Disaster Recovery Team located in Atlanta Ga.
* Manage the Availability Manager and SRT Lead
* Responsible for Escalation Processes and Procedures to ensure RCA (Root Cause Analysis)
* Responsible for the DSR (Daily Service Reporting)
* Responsible for Change Management and Processes
* Responsible for Backup Procedures
* Responsible for Daily Workflow Procedures
* Responsible for Data Center Support and Services
* Instrumental with scheduling and supervising key personnel with a six weeks Data Center Migrations from Washington D.C. to Oxon Hill, which included all of the client's asset to include billable and non billable hardware. Motivate team to work through extreme conditions to finalize entire move according to schedule.
* Define and refine project objectives and select the best of the alternative courses of action to attain the project goals and deliverables.
* Obtain resource commitments from the Discipline Managers and assemble an implementation team.
* Validate with the Solutions Analysts that the business requirements and scope have been analyzed and documented.
* Coordinate technical reviews with other IT groups to develop and document technical architecture and design.
* Present requirements, scope, and design artifacts to management for approval.
* Develop a detailed project plan with dependencies and key milestones based on coordination with all project stakeholders.
* Develop and document acceptance criteria, anticipated benefits, and metrics to measure project success.
* Work with the project team to identify project risks and develop appropriate risk mitigation plans.
* Ensure that project objectives are met by monitoring and measuring progress regularly to identify variances from the plan and take corrective action as necessary.
* Maintain detailed project plans, resource schedules, and timelines with major milestones.
* Schedule and facilitate project team meetings to ensure all project requirements are effectively communicated to team members.
* Perform status reporting to communicate progress to project sponsors, key stakeholders and IT management. This includes IT scorecard and capital/expense forecasting and reporting.
* Maintain an issues list and communicate key issues to project sponsors, key stakeholders and IT management
* Track project spending and ensure project costs are allocated to the appropriate cost centers.
* Ensure that budget variances are highlighted to IT Management and the Project Sponsor.
* Implement and manage the change control process for the project.
* Monitor project risks and coordinate the execution of the risk mitigation plan.
* Consolidate and present the estimated hardware, software, consulting and personnel costs to the project sponsor for inclusion in the AFE. Assist in the preparation of supporting documentation and justifications as appropriate.
* Initiated projects in the time tracking system and status reporting systems.
* Complete the final accounting of hardware, software, consulting and personnel costs relative to initial budget projections.
* Ensure that processes/procedures are in place to support project metrics.
* Work with Discipline Managers to develop and document Service Level Agreements with Project Sponsors and/or key stakeholders.
* Ensure that all acceptance criteria have been satisfied.
* Coordinate the development of support documentation for the systems administration and data center operations staff.
* Coordinate all warranty activities post implementation to resolve any issues prior to fully transitioning support to the standard, routine procedures and groups
* Assist with the on-going support of the systems, equipment and processes by providing project-related knowledge and history to the organization.
* Promote and participate in the development and deployment of project management methodologies, policies, procedures and best practices.
* Attended seminars and training to maintain a high level of familiarity with project management tools, processes, and best practices.

2002 – 2005 Electronic Data Systems, Tulsa OK/ Herndon VA
System Administrator/IT Project Manager
* Responsible for Unix Midrange production support applications for Sabre Account.
* Primary responsibility was to provide technical and systems support to all users in Network Financial Systems Management.
* Performed daily administration functions, such as monitoring, performance and Tuning of Oracle Databases, and granting root access on multiple systems application to users.
* Supported includes trouble shooting system and application problems, executing/monitoring batch processes and application systems, System configurations, point of contact for installation of software, configuring Open Database Connections (ODBC). In addition, PC configuration on Desktops and Laptops.
* Coordinated operational designs, developing support plans, coordinating implementations, and providing second-level support for Local Area Network (LAN) and Wide Area Network (WAN) solutions encompassing heterogeneous platforms.
* Developed system support requirements by reviewing and analyzing customer business processes and evaluating available EDS and/or supplier capabilities.
* Lead project teams in implementing new or upgraded designs and coordinates project efforts with support groups.
* Provides technical support for marketing initiatives through participation in proposals and marketing studies.
* Created plans that support implementation of changes.
* Participated in system support design and performance evaluation reviews and advising on distributed network computing issues.
* Established and maintains security and integrity standards and controls.
* Assisted in the evaluation, testing, and recommendation of hardware, software, and network configurations.
* Coached others in the application of new operational support technologies.
* Analyzed user requirements and statistics to identify trends and resolve performance issues.
* Kept abreast of emerging operational support technologies and industry trends and recommends appropriate price/performance improvement opportunities.
* Traveled 100% to different United States Navy and Marine Bases (EDS\NMCI) with active management responsibilities including: the deployment, staging of seats (workstations/laptops), desktop and network printers and the deployment and configuration of Blackberry and Palm devices; management of core team members, deployment resources and subcontractors, coordination of deployment deadlines with Site Transition Managers and Data Analysts, and integration with various partners to oversee a successful transition and deployment rollout of seats.
* Skillful objective was to resolve immediate Navy/Marines Legacy system applications issues.
* Heavily used Active Directory and Networking skills.
* Managed team on Navy Marine Corps contract.
* Provided technical leadership in the planning, scheduling, investigation, design, and implementation of physical and logical communication solutions having network-wide impact. Influences EDS team members, the end customer, and vendors to define, analyze, and provide solutions for the customer's voice, data, and image communications requirements.
* Prepared complex work prints and schematics to define and illustrate entire network structures and solutions.
* Identifies and recommends new design tools for use in communications projects. Evaluated projected corporate network usage and provides and implements media solutions.
* Participated in and influences studies by providing costing models, reports, and technical solutions.
* Identified product modifications and influenced vendors to incorporate these changes into their products.
* Planned, designed, and implemented network management systems to networks.
* Identified, analyzed, and recommended new network administrative systems for entire networks to ensure accurate network inventory and timely implementation.
* Participated in the planning and marketing of products, equipment, and services.
* Advised staff on new industry of product issues, technical problems, priorities, and methods.
* Ensured customer satisfaction by directing the resolution or circumvention of hardware, software, and/or circuit problems and by ensuring design utilization of the network to provide cost effective performance.
* Developed new policies and procedures and ensures adherence to safety standards.
* Configured and Deployed Blackberry devices to over 2000 end users in the Navy, Marine Corps and civilian community. Traveled to sites all over the US educating users and training using power point presentations. Managed team of Electronic Data System core members to deploy Blackberry devices in a six month time period. Configured devices in a lab environment to ensure smooth and timely deployment

2000-2002 AT&T Wireless, Bothell WA
Virtual Implementation Supervisor
* Installed and removed Power Equipment including battery strings, bus bars, ironwork and rectifiers.
* Installed, crimping and terminating Cat3 and Cat5 cables.
* Installed, maintaining, administer and supporting DS0, DS1, DS3 equipment including multiplexers and CSU/DSU.
* Wire wrapped using manual and electric wrapping tool and punch down, Cisco Routers 7200, 5500, 3600, SS "7" Test and monitor Equipment, Eagle STP Software, and Xyplex Equipment.

EDUCATION/TRAINING
* Bachelor of Science in Information Technology with a Minor in Business Administration Shelbourne University Correspondence Undergraduate Division
* Project Management through PMI completion projected Sep 07
* Attending Villanova University studies include Mastering Project Mgmt, Adv. Strategic Project. Mgmt, Villanova-Essentials of Commercial Contracting, Villanova-Essentials of Government Contracting, Villanova-Mastering Contract Mgmt, Villanova Advanced Contract Management, Essentials of Project Mgmt.

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