Resume - Punctual, diligent, detail-oriented. Superior oral and written communication, or...

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Resume #66253

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Punctual, diligent, detail-oriented professional with a Master of Arts Degree as well as a Bachelor's Degree in Business Communication. Superior oral and written communication, organizational and time management skills. Demonstrated expertise in data collection and reporting, statistical analysis, and trend identification. Expert with Microsoft Office applications.

Core Strengths

Data Collection, Analysis and Reporting * PowerPoint Presentation Development

Identifying Trends * Survey Monitoring * Problem Resolution and Solution Generation

Education

Texas Tech University
Master of Arts 2006

Lubbock Christian University
Bachelor of Business Communication 2002

South Plains College
Associate of Arts 1999

Professional Experience

Focus on the Family 2006 – Present

Research Analyst, 2006 - Present. Provides various analytical and managerial support for primary research projects, including: collaboration with research colleagues to determine appropriate research methodologies; survey design and implementation; data collection, management, and analysis; timeline development; web survey programming; open-ended coding; and creating PowerPoint presentations for key decision-makers within the organization. Supports secondary research by searching and compiling wide-ranging literature sources, synthesizing information, and participating in the formulation of insights.

American Eagle Airlines 2000 – 2006

Customer Research Analyst, 2005 - 2006. Administer, analyze and report AE Customer Satisfaction Surveys. Collect and analyze raw data, run statistics, note important trends and changes; create monthly and quarterly summary PowerPoint presentations for AE Executive Committee. Supervise daily administration of in-flight surveys by monitoring survey completion rates, educating and communicating with flight attendants and other employees on the Company's on-going efforts and insights gained from surveys. Conduct various ad hoc research, mostly quantitative studies.

Station Agent, 2000 - 2005.
Ramp Operations Duties: Loaded and unloaded cargo (mail, express baggage, freight and company material). Cleaned and serviced aircraft interior. Provided guide person functions and connected/removed ground power units. Provided weight and balance information to the cockpit. Escorted passengers from terminal to and from aircraft, ensuring a safe path at all times. Maintained an updated list of departures.

Gate Agent Duties: Met incoming flights. Positioned Jet Bridge, and dispatched aircraft at gate. Assisted with planning and deplaning passengers. Completed all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage. Determined flight close out time and prepared, completed and checked various forms for accuracy. Completed post-departure procedures.

Circuit City 1999 - 2002

Customer Service Associate.
Delivered exceptional customer service by providing fast, friendly and accurate sales transactions at the cash register. Responsibilities included, but were not limited to, ringing sales, balancing cash drawer, pulling orders, helping customers with returns/exchanges, processing credit payments, and assisting customers with credit applications.

Key Energy Drilling, Inc. 1997 - 1999

Administrative Assistant.
Prepared daily reports for oil rigs; performed human resource duties to effectively manage projects and continuing operations. Prepared payroll; scheduled drug test appointments and filed results; processed vacation requests.

Computer Skills

Windows XP * Word * Excel * PowerPoint * Access * Outlook * Adobe Photoshop

SPSS (Statistical Package for the Social Sciences) * Text Analysis * WinCross * Sabre

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uranium processing,ground water analysis,lab operation

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Inspection experience aquired over a seven year period including welding, piping, mechanical, civil, and NDE inspections.

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Fire, Confined Space, Emergency Response, Breathing Apparatus, Security, First Aid, Hazmat

Punctual, diligent, detail-oriented. Superior oral and written communication, organizational and time management skills. Demonstrated expertise in data collection and reporting, statistical analysis, and trend identification. Expert with Microsoft Office applications

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Washington Class A Commercial Drivers Licenses with Air Brakes Endorsements: Doubles/Triples, Tanker, Hazardous Material

Mine surveyor, several years experience surveying underground and surface

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ARC GIS, VB6.VB.NET, SQL, ARC OBJECT

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I am an extremely driven individual that thrives under pressure. I work well as an individual as well as a team player. I have strong statistical skills and the ability to accurately and efficiently present findings both orally and in written. I am dedicated to acheiving excellence.

Instrumentation Engineer with 2 years of experince in refineries and power plants.

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