Resume - Experienced Windows 2003 engineer. Exchange 2003, Active Directory, Group Policy...

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Resume #67916

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DOB 29th September 1976

Clearances Held Cleared to NATO/UK Secret (SC) until June 2015
UK Civil service security clearance

Highlights of
Skills & Abilities
Proven leadership ability within a variety of environments
Exceptional interpersonal skills
Demonstrable ability to achieve targets
A total commitment to customer care and satisfaction
Personal Goals
To enjoy work and to help those around me enjoy it as well
To help others realise their potential within a team environment
To exceed expectations in everything I do
To increase my knowledge and skills at every opportunity
Professional
Experience
Senior Support Specialist (Afghanistan) – Thales Land & Joint
April 2007 – Present
Currently working in ISAF HQ Kabul co-ordinating the planning and implementation of Thales' FOC+ project. We are replacing the existing NATO Secret, ISAF Secret and NATO Unclassified Win2k and NT4 domains with a solution based on Windows 2003. My primary task at this time is planning and executing the migration of the existing NATO Win2k/NT4 and Exchange 5.5 infrastructure to the Thales Win2k3 and Exchange 2003 infrastructure. This is a very challenging roll given the mission critical nature of the systems and the 99.7% availability figures agreed by Thales in their SLA. I have a team of 4 engineers assisting me in this task. As well as planning, I am responsible for co-ordinating my team, preparing management reports and liaising with NATO NC3A on Thales' behalf.
Key skills:
* Windows 2003 Active Directory and Group Policy administration.
* DHCP, DNS & WINS administration
* Microsoft Exchange 2003
* Veritas BackupExec implementation & maintenance
* Microsoft Operations Manager (MOM)
* SMS 2003
* VMware server virtualisation – used for migration testing
* McAfee Viruscan and E-Policy Orchestrator (EPO)
* HP DL series and blade servers and SAN/NAS arrays
* CISCO and 3COM network technolgy
* Various other intelligence and analytical tools used by NATO
* V-Sat, DLOS and fixed line communications link management

Senior Support Engineer (Iraq) – Fujitsu Defence
November 2005 – April 2007
Following my experience working for the UK Military in Northern Ireland. When Fujitsu were looking for volunteers to work in Iraq I put myself forward.
I took up a secondment to Fujitsu Defence for the Synergy Project. This project provides UK Restricted and Coalition Secret communications to the Multinational Force in Iraq. This network comprises a large number of Win2k/2k3 servers and clients dispersed over a wide geographical area linked via microwave and satellite.
This role is much the same as the role I fulfilled in Northern Ireland. Although here much more risk is involved. I have travelled extensively throughout Multinational Divisional South East's operational area. Often remaining on-site for days or weeks whilst new installations and essential maintenance have been carried out. As a senior member of the team, I am ultimately responsible for the installation and commissioning of new servers and comms equipment as well as on-going support. The learning curve has been steep and I feel I have risen to the challenges created by working in this harsh and dangerous environment very well. Since arriving in Theatre I have been promoted twice and had two excellent appraisals from management. I believe this environment agrees with my dynamic, problem solving nature perfectly. I have the "can do" attitude and the willingness to work very flexible hours which is essential to working in this locale.

Key Skills
* Windows 2000 and Windows 2003 Active Directory/Group Policy
* DHCP, DNS & WINS
* Exchange 2003 Clustering
* CA Brightstor Backup
* E-Trust Antivirus
* Internet Information Server (IIS)
* HP Openview
* SMS 2.0
* SQL 2005
* HP DL series servers
* Dell Poweredge servers
* CISCO Network equipment
* V-Sat and DLOS communications link mangement

Key responsibilities:
* Maintaining a large infrastructure comprising Windows 2k/2k3 servers across Theatre
* Configuration and maintenance of CISCO network hardware.
* Ensuring documentation for our in Theatre 1st and 2nd line support teams is accurate and readily available.
* Providing 24/7 call out support for all our equipment.
* Installation of the latest security patches on the servers and creation of SMS packages for all workstations.
* Ensuring that all relevant security documentation is kept up to date and protectively marked data is stored securely. This often involves arriving on site unannounced to perform a spot security audit.
* Ensuring daily backup jobs run successfully and media is marked up and recorded correctly before being shipped off-site to a secure location.
* Providing advice and guidance as well as an escalation path to the 1st and 2nd line support teams.
* Holding regular meetings/teleconferences with both the In-Theatre management and Fujitsu Defence in the UK to ensure they are fully aware of vulnerabilities and opportunities within Theatre.
* Liaising with the Military on a daily basis via morning briefs.
* Gathering information from the Military on additional functionality they would like to see in our systems. Collating this information and passing it to the UK for design, test and integration.
* Carrying out initial site surveys as the military deploy elsewhere.
* Project managing the drawdown of sites and redeployment of equipment elsewhere within Theatre.
* I am currently studying for my CCNA qualification and hope to attain this within the coming months.

Fujitsu Services

November 1998 – November 2005
Technical Support Specialist (Third Line Support)

Key responsibilities:
* Senior member of the fault resolution team for several high profile public and private sector clients
* Meeting SLA requirements on time every time
* Reporting internally and externally on faults, issues and successes
* Mentor and help new starts to the team
* Head up implementation teams on key projects
* Product specialist for Windows NT/2k/2k3 systems
* Experience of EMC SAN and NAS solutions
* Excellent knowledge of Arcserve/Brightstor and Legato backup solutions
* HP accredited hardware specialist
* Ensure 99% uptime on servers & systems within my remit
* Maintain change control procedures and documentation
* Ensure technical library is kept up to date and share knowledge
* Maintain accurate time card records for billing purposes
* Formulate resource (physical and human) costings for new bids and requested value-added service
* I performed a 1 year long secondment to Fujitsu Defence providing I.T. support to the British Forces in Northern Ireland. This occurred before the Ceasefire in Northern Ireland, so there was an element of risk involved. The role was primarily office based, providing remote support to the various military installations throughout Northern Ireland from our Datacentre in RAF Aldergrove. However, I frequently travelled between sites by road or helicopter. Often staying on-site for a number of days carrying out essential maintenance and fault resolution. This role, whilst demanding was very interesting and I enjoyed working in the military environment.

Aurora Unicomp
August 1997 – November 1998
Field Service Engineer

Responsible for:
* Resolving hardware and software faults on various computer platforms
* Liaising with clients face to face
* Support of Desktops, Servers, associated peripherals and legacy hardware
* Working to tight response/fix times, and managing fault calls to completion

NDAI – North Down & Ards Institute of Further & Higher Education
1995
ICT Technician

In this position I was responsible for:
* Supporting a network of 100+ PCs and Apple Macintosh machines on a Novell network
* New hardware installation, software builds and ongoing support

Other Skills & Competencies
* I am recognised as an 'ideas' person – one who can look outside of existing boundaries and visualise alternative futures within a given situation
* I enjoy getting involved with activities which enhance the work environment
* Enjoy working within the team dynamic

5 years experience as a Royal Naval comms rating in the Royal Naval Reserve based at HMS Caroline – Belfast. This is much the same as the UK Territorial Army. The RNR fill in for the regular navy during times of conflict or stretch. My primary role was maintaining comms with submarines and anti-submarine assets during NATO and UK exercises. I have worked alongside regular navy staff in the comcens at Faslane, Whitehall and Gibraltar as well as attending courses in HF, VHF and VLF communications at HMS Collingwood the RN's comms training establishment. Cryptography and info/comms security constituted a large aspect of this work. I am fully trained in UK and NATO standards for securing and auditing sensitive information and handling cryptographic keys. I left this position only because my posting to Iraq meant I could no longer attend my unit regularly.

Education Details

Certifications Held
MSCE – Windows NT 4.0
MSCE – Windows 2000

Certified Courses attended
Windows NT 4.0 Core Technologies
Windows NT 4.0 – Implementing & Supporting
MS Exchange 5.5 - Concepts and Administration
MS SMS 2.0 – Implementing and Supporting
Implementing and Supporting CA UniCentre TNG
MS Windows 2000 – Implementing and Supporting
Computer Associates Brightstore Enterprise Backup
MS Windows 2003 – Active Directory
CA Brightstor (Arcserve) – Implementing and Supporting

Other Courses attended
Assertiveness and Conflict Resolution
Leadership & Team-working
Influencing & Negotiation Skills
Personal Development Planning

Further Education
B.T.E.C National Diploma in Electrical and Electronic Engineering.
N.V.Q Level II – Basic Mechanical & Electrical Engineering
City & Guilds - AutoCAD 3D Modelling
City & Guilds – Electronics Servicing Part 1
R.S.A Computer Literacy & Information Technology Stage 1

GCSE
Maths
English Language
English Literature
Computer Studies
Biology
Geography

Hobbies & Interests
Boating, travel, motor sports, playing football and touch rugby, socialising

References
Available on request

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