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Project Manager (Oracle EBS, IBM-Maximo)
EAM Certified Consultant
Certified for IBM Tivoli software IBM-Maximo EAM
Certified IT Service Management Fondation (based on ITIL®)
Certifiedfor ITSM Foundation (based on ITIL®)

Qualification:Bachelor's degree on Computer Science & Information Systems, 1995
Date Of Birth: May,28,1974

Employment History
2008-Present Projects Manager, Oracle E-Business Suite, Kuwait
2006-2007 Professional Services & Project Manager, Kuwait
2002-2005 Project Manager, IT, Kuwait
2000-2001 Senior Consultant, IT, Egypt
1997-1999 IT & Customer Support Engineer, Egypt

Highlights
Over + 12 years experince on field of Information Technololgy
Acting as Project Manager, Oracle E-Business Suite (EBS).
Acting as Proffesional Services & Projects Manager, Asset
Managmant (IBM –Maximo, Oracle eAM).
Intensive Business Process Knowledge packed by implementation services experince, training and certification
ERP-EAM Assets Management –
ERP- IT Assets & Service Management – bases on ITIL Concepts
(Service Delivery & Service Support)
ERP-Inventory Management and Supply Chain
ERP- Procurement Cycle and Contracts
ERP-Maintenance Management
ERP-Transportation Management
ERP-Financial and Managerial Accounting
ERP-Project Management
ERP-Vertical Industries: Contracting, Telecommunications,
Transportation, Manufacturing, Facilities and Health Care
-Certified Consultant for IBM Tivioli software (EAM Maximo).
-Certified for IT Service Managmant Foundation (based on ITIL®)
-Certified Consultant, covering Supply Chain Management and
Maintenance management areas (MRO USA).
-Carry out and managing the from scratch implementation projects of
EAM apps (Oracle eAM & Maximo).
-Carry out and managing the upgrade and enhancements projects for
EAM apps.
-Good knolwedge of Oracle Enterprise Asset Management (eAM)
Oracle eAM Asset Management,
Oracle eAM Work Management,
�� Good knolwedge of IT Infrastructure Library (ITIL) Concepts & IT
Service Management procedures
�� Managed the Implementation of Enterprise Asset Management system (EAM) in different companies and sectors, leadership of business consultants, system engineers, and developers.
�� Acted as a technical pre-sales consultant pricing, tendering for EAM
solutions.
�� Working Knowledge of Relational data bases digrams like (Oracle database).

2008-Present Project Manager (EBS), Kuwait
Oracle E-Business Suite (EBS)
IBM-Maximo (EAM & ITSM)

Direct and manage Oracle EBS projects from beginning to end through Project Management process and tasks PJM as follows:
�� Control and Reporting (CR) process.
�� Work Management (WM) process.
�� Resource Management (RM) process.
�� Quality Management (QM) process.
�� Configuration Management (CM) process.
architecting business solutions appropriate to the specific client/industry the following activities:
�� Analyze and understanding business needs
�� Design business solutions
�� Lead implementation teams
�� Implement Enterprise Asset Management /
Oracle Supply Chain modules
�� Map Oracle applications and technologies to business solutions
�� Present business solution to the client with business case where appropriate.
Act as a senior/principal implementation consultant to carry out and managing the projects of system implementation/upgrade and enhancements for ERP & EAM ( Inventory, Purchasing,
Contracts, service management ….etc modules) from phases of pre-sales, assessment studies and analysis till Go-Live and post support.
Carry-out generally pre-sales activities for full Oracle EBS, and in depth for Enterprise Asset
Management (EAM) Modules.
Good Knowledge of functionality of Oracle EBS applications and Modules
�� Financial Applications
�� Supply Chain Management applications
�� Manufacturing Applications
�� Human Resources Applications
Good understanding of (AIM) Oracle Apps Application Implementation Methodology.
Responsible to manage for the on-site implementations of a Oracle Application ERP suite
(Finance, Manufacturing, Distribution, maintenance, inventory and purchasing …etc ).
To direct the subordinates to senior consultants their activities to ensure that all target are met.
Ensuring delivery, invoicing and collection of all projects on time.
Develop and/or participate on Pre-Sales Support and proposals in responding to clients request for proposals(RFPs).

2006-2007 P. S. & Project Manager, Kuwait
CMMS, EAM, ITSM, ITAM
IBM-Maximo Enterprise Assets Managamnt
Oracle Enterprise Asset Management (eAM)

Job Responsibilities (Projects Manager)
Carry out and managing the system implementation/upgrade and enhancements projects for
ERP & EAM ( Inventory, Purchasing, Contracts, service management ….etc modules) conduct through assessment studies and analysis till Go-Live and post support.
Carry out the assessment necessary to plan and design a system to meet the clients'
requirements including process analysis specifications.
Analyze business and application objectives to meet customers needs (gap analysis).
Effectively lead, motivate and develop a team of lower level consultants.
Provide estimates, timescales, resources, plans, designs, and oversee all technical aspects of assigned projects.
3
Accurately estimate time frames and required resources to implement projects.
Provide project status and ensure that all project documentation is completed in a timely manner.
Responsible for the on-site implementations of a computerized maintenance, inventory and purchasing system CMMS (MAXIMO & Oracle eAM).
Assist and provide assistance to Customer Support and Sales departments on a pre and post sales basis regarding system issues.
Knowledge of all aspects of a maintenance operation including material management and work flow charts.
Supervise and provide functional and technical support to lower level engineers on projects.
Supervise and participate for Pre-test and post-test (after localization to Arabic language) for all software components.
Support application reports specification, testing.
Managing the Division's Maximo training center
�� identifying training and development needs for maximo customers
�� designing and developing Maximo training and development programmes based on both the customer's and the individual's needs;
�� working in a team to produce programmes that are satisfactory to all relevant parties of maximo users in the organisation, such as line managers, engineers, technicians, end users, system administrators and senior managers;
�� devising individual learning plans;
�� producing Maximo training materials for in-house courses;
�� managing the delivery of training and development programmes and, in a more senior role;
�� monitoring and reviewing the progress of trainees by using questionnaires and through discussions with users;
�� ensuring that statutory training requirements are met;
�� evaluating training and development programmes;
�� amending and revising programmes as necessary, in order to adapt to the changes that occur in the work environment;
�� supervising the work of trainers;
�� keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;
�� hincreasingly, having an understanding of e-learning techniques.
Job Responsibilities (Professional Services Manager)
Direct and manage (IBM-MAXIMO EAM / Oracle eAM ) IT project development from beginning to end.
Responsible for the on-site implementations of a computerized maintenance, inventory and purchasing system CMMS (MAXIMO & Oracle eAM).
To direct the subordinates to manage their activities to ensure that all target are met.
Ensure focus on users requirements throughout the project and good customer relationship.
Analyze the training need and development of the staff.
Ensuring delivery, invoicing and collection of all projects on time.
Analyze Division's functions to pinpoint opportunities and areas that need to be reorganized, down-sized and expansion or eliminated.
Review reports to analyze projections, plan against actual figures, budgeted expenses against final totals, and suggest methods of improving the planning process as appropriate.
Manage Division Revenues through different EAM Projects and Professional Services.
Participate/set Division Sales Plans in coordination with Sales Manager.
Responsible for building a cohesive and effective team by championing quality (PS and Sales &
Presales), integrating team efforts through effective communication, sharing appropriate information, and building depth of expertise.
Performer annual appraisals for division's staff.
Prepare the Annual recruitment plan based on Division target & work plans in coordination with
(PS, Sales & Presales).
Develop and/or participate on Pre-Sales Support and proposals in responding to clients request for proposals(RFPs).
Responsible for building a cohesive and effective team by championing quality, integrating team efforts through effective communication, sharing appropriate information, and building depth of expertise.
responsible for monitoring team staffing to ensure that the team has the appropriate level of expertise.
Pre-sales support for IT ERP applications solutions in responding to Request For Proposals
(RFPs), live & technical Presentations…etc.
Project Management activities including project plans, deliverables, acceptance, commissioning, day to day follow up with developers and engineers

2002-2005 Project Manager IT, Kuwait
CMMS, EAM, ITSM, ITAM
IBM-Maximo Enterprise Assets Managamnt
Oracle Enterprise Asset Management (eAM)

Job Responsibilities
Pre-sales support in responding to Request For Proposals (RFPs), Presentations…etc.
Carry out the assessment necessary to plan and design a system to meet the clients'
requirements including process analysis specifications.
Analyze business and application objectives to meet customers needs (gap analysis).
Effectively lead, motivate and develop a team of lower level consultants.
Provide estimates, timescales, resources, plans, designs, and oversee all technical aspects of assigned projects.
Accurately estimate time frames and required resources to implement projects.
Provide project status and ensure that all project documentation is completed in a timely manner.
Responsible for the on-site implementations of a computerized maintenance, inventory and purchasing system CMMS (MAXIMO & Oracle eAM).
Assist and provide assistance to Customer Support and Sales departments on a pre and post sales basis regarding system issues.
Knowledge of all aspects of a maintenance operation including material management and work flow charts.
Supervise and provide functional and technical support to lower level engineers on projects.
Supervise and participate for Pre-test and post-test (after localization to Arabic language)
for all software components.
Support application reports specification, testing.
Internal support for databases, including installation and maintenance of databases and connectivity.
EAM Maintenance implementation responsibilities
Supervise and manage Maintenance Planning day to day Activities on implemented projects
Administration and Operation of the Engineering Computerized Maintenance
Management System (CMMS).
Create and generate all required corrective and preventive work orders.
Reviews and Edits Closing Notes on all work orders.
Assist Engineering Department personnel in using CMMS to: schedule for maintenance or repair jobs and coordinate the work with the Unit Operations.
Provide CMMS User Technical Support.
Manage and upload the Data for Plant Equipment Preventive Maintenance Program.
Develop Maintenance Performance Metric Reports.
Provide Specific Equipment Performance / Reliability Reports.
Provide analysis and reports that includes work order status, material status, preventive maintenance status, maintenance resource records and working hours.
Interacts closely with Purchasing, Finance, and Information Technology group.
Perform CMMS systems administration functions.
Providing CMMS training courses (Maintenance, inventory, purchasing
,Administration and Report Writer ).
EAM Inventory & Purchasing implementation responsibilities
Administration and Operation of the Computerized Inventory & Purchasing
Management System.
Provide Computerized systems the User Technical Support.
Manage and upload all of related Data for Items Master, Inventory, Suppliers
…..etc.

2000-2002 Senior Consultant, Maximo, Egypt
Maximo Egypt (FuTech Co.)
Job Responsibilities
Responsible for the on-site implementations of a computerized maintenance system
CMMS.
Carry out the assessment necessary to plan and design a system to meet the clients'
requirements.
Assist and provide escalated assistance to Customer Support and Sales departments on a pre and post sales basis regarding Network and Systems related issues.
Knowledge of all aspects of a maintenance operation including material management.
Analyze business and application objectives to meet customers needs.
Fit applications to the clients business objectives.
Perform billable installation, upgrade, site audit, and troubleshooting services.
Provide user/customer telephone support for company's various applications database on
Oracle and Microsoft SQL Server.
Provide support for ERP integration with Oracle Financials, and others ERP.
Support internal database as well as escalated customer support relating to database issues.
Internal support for databases, including installation and maintenance of databases and connectivity.

1997-2000 IT & Customer Support Engineer, Egypt
First Engineering & Systems
Job Responsibilities
Responsible for the on-site implementations of a computerized maintenance system CMMS
(GMS-Global Maintenance Solution System and MMS- Material Management System).
Carry out the assessment necessary to plan and design a system to meet the clients'
requirements.
Assist and provide escalated assistance to Customer Support and Sales departments on a pre and post sales basis regarding Network and Systems related issues.
Perform installation, upgrade, site audit, and troubleshooting services.
Provide user/customer telephone support for company's various applications database on
Oracle and Microsoft SQL Server.
Providing CMMS (GMS-Global Mainitenance Solution System and MMS- Material
Management System) several training courses (Administration & Report Writer Training
Courses)
Participates in systems analysis and design.
Participates in process of data conversions from EXCEL sheets and other interfaces to be applicable for our applications.
Tests and enhances company's software - GMS – MMS - etc and issues problem and enhancement reports to developers department.
Designs, creates and modifies reports based on every software to meet customers requirements and needs (using different versions of reports generator applications like
Borland report smith and Seagate crystal reports applications using structure query language SQL ).
Preparing training programs material and contents for company software products and conducting training for clients staff.
Prepares installations copies of software which will be delivered to clients.
Solves the client problems ( like corruption recovery ) and queries related to software in prompt response.
Performs regular visits to the clients sites.
Provides feedback to management on client problems and requirements, and software testing status.
Supports meeting current and prospective clients needs and fosters full utilization of our products features.
Keeps our clients aware of current and planned capabilities of our products.
Supports sales promotion activities (presentations and demos).
Reforms final testing of all new releases and versions of current or new products.
Prepares and issues weekly and monthly reports to top management.
Performs consultation, implementation and customization to our software to maximize customer return on investment and adapt the product to customers work flow and business nature.
Participates in hard ware and software installations and Ability to diagnoses, identify and solving troubleshooting related with that.
Performs database admin. On SQL server database.
Experinces on CMMS & EAM Projects (Middle East)
Kuwait, Project Manager of following (EAM) Projects
IBM-Maximo Upgrade project 5.2 to 6.x in Kuwait Flour Mills & Bakeries Co. (PhaseII, Supply Chain &
Purchasing and Integration with Oracle Apps.)
IBM-Maximo Upgrade Project 5.x to 6.x in Kuwait University (3 sites)
IBM-Maximo Implementation version 5.x for Kuwait National Aviation Services Co. (NAS)
IBM-Maximo ITSM & ITAM implementation project for Kuwait Danish Dairy KDD Kuwait
IBM-Maximo Mobile Solution implementation for Wantanyia Telecom. (Phase II – Assets Management &
Supply Chain implementation, Mobiles Solution implementation)
IBM-Maximo version 5.x implementation (Maintenance) for Kuwait Flour Mills Company (KFM)
IBM-Maximo version 5.x implementation for Kuwait Fire Stations Directorate (KFSD)
IBM-Maximo version 5.x implementation for Directorate General of Civil Aviation of Kuwait. (DGCA)
IBM-Maximo version 5.x implementation for Ahlia Industrial Projects Co. (AIP).
6
BM-Maximo version 5.x implementation for Kuwaiti Danish Dairy Co. (KDDC)
BM-Maximo version 5.x implementation for Kuwait Aviation Fueling Co. (KAFCO)
Egypt, Acted as Implementation consultant of following (EAM) MAXIMO
Projects
Khalda Petroleum Company (Oil & Gas).
Gasco (Oil & Gas).
Emc- Egyptian Maintenance Co.(Oil & Gas).
6th Of October University.(Education)
Blue Circle.Egypt (Cement).
Redge Wood Egypt (Water Treatment).
Al-Ahram Beverages Co.(Utilities)
Semiramis Inter-Continental
Egypt, System Engineer of following (EAM) Projects
Giesum Petroleum Company. (Oil & Gas).
Wepco (Western Desert Petroleum Co.) (Oil & Gas).
Suco Petroleum Co. (Oil & Gas).
Qarun Petroleum Co.(Oil & Gas).
Agiba Petroleum Co.(Oil & Gas).
Khalda Petroleum Company (Oil & Gas).
Gas-Tech Company (Oil & Gas).
Al-Ezz Steel Co.
Misr Chemical Industries Co.(Chemicals).
Suez Canal Governorates (Water & Sewages Treatments).

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FROSIO Certificate level 3. 28 years experience in oil & gas industry as coating/insulation inspector
Sale and marketing experiences.
IBM-Maximo Senior Consultant , Oracle eAM & ERP Consultant
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