Resume - Sales operations manager/ Account manager

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Resume #20687

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EXPERIENCE:
Nov 2004 – Present Pennant Plc, Aberdeen
Operations Manager

* Undertake the day-to-day leadership and control the Cartographic and Draughting division.
* Report directly to CEO of company.
* Ensure that the Cartographic and Draughting activities effectively contribute to the growth and profitability of the company.
* To establish new and profitable business across the oil and gas sector.
* Take financial responsibility for specified accounts
* Developing initiatives to grow profitable revenue
* Provide regular forecasting information on a monthly basis.
* Maintain an accurate and up to date market project database, including competitor activity and tenders due.
* Develop & maintain relationships with existing and potential customers through regular contact and provide up to date sales data and management reports

Dec 2003 – Sept 2004 ODS-Petrodata, Aberdeen
Sales Account Manager
* Pro-active in identifying opportunities for new business and develop appropriate strategies for delivering these in conjunction with sales team
* Manage sales from process from opportunity to fulfilment
* Developed a high understanding of clients so their business and contracting needs are wholly understood.
* The preparation of tenders/quotations and their associated commercial evaluations and business cases.
* Collaborate with Clients in initiatives for enhancing our performance and improving our margins.
* To act as a source of accurate and up-to-date intelligence for the client and their contracting strategies, prepare and maintain Client Account Plans.
* Support Editor teams in driving improvements and opportunities for increasing revenue.

May 2002- April 2003, Anixter International, Dyce, Aberdeen
Sales Account Manager
* Position required selling Cable and accessories to various Oil and Gas companies in both the UK and abroad.
* Conducting presentations to clients of products.
* Developing strategy and targets for production selection
* Acquiring and maintaining awareness of competitor products regarding operation/costs/sales/customers etc.
* Producing sales, progression and forecast information
* Maintaining accurate record system of customer base to include sales analysis/enquiries etc.
* Planning tender documentation
* Maintained good relationship with Accounts as our key clients were as before with Divex.

Sept 1999- May 2002, Divex Ltd, Westhill
Internal Sales
* Responsible for all diving equipment sales and quotations for the four major diving companies in Aberdeen, both over the telephone, fax and e-mail.
* Utilised negotiating skills with customers in order to maximise sales opportunities and build long term customer relationships
* Managing existing clients and developing new business areas with them
Developing new business through following up marketing activities and warm and cold calls
* Handling overseas sales and enquiries and making sure all documentation for shipment and export were complete. To ensure all documentation complies with company and legal requirements including the Data Protection Act and Dangerous Goods.
* Meeting with clients on a monthly basis to discuss any issues which may have arisen
* Managing expediting projects and advising customers of any renewed shipment dates.
* Updating sales analysis monthly for companies for which I was account manager for.
* Assisting in sales for Hyperbaric Units worldwide and dealing with all overseas enquiries via, telephone, fax and e-mail.
* Recording daily sales figures for weekly sales meetings.
* Undertaking on call duties.

June 1998- Sept 1999 Motherwell Bridge Air Systems, Aberdeen
Internal Sales Representative
* Responsible for welding consumable sales to major oil companies both within the UK and abroad.
* Taking enquires over both telephone and via the customer services counter and creating them in to sales opportunities.
* Sending out quotes to customers via fax or verbally over the telephone.
* Following up sales at a later date to ensure customer after sales satisfaction.
* Responsible for purchasing and expediting orders, tracking an order from start to finish ensuring delivery targets were reached.
* Assist in designing and developing company catalogue for Internet, therefore extending our customer scope. This project brought in new customers from Baku.
* Assisting Operations Manager with paperwork and general office duties.

1997-1998 British Telecom, Aberdeen
British Telecom Operator (TEMP)
* Handling customer 192 enquiries.
* Achieved company's Customer Care Award

1997-1997, Serco, Aberdeen
Food & Beverage Supervisor
* Responsible for staff and customers within private club for employees for Shell UK.
* Suggested new products and menus, which increased earnings by 20%.

1990-1997, various temporary employment.
(Was married during this time)

EDUCATION: 1983-1988, Inverurie Academy.

* O grade passes in History, English, Arithmetic, Biology, Secretarial Studies and A.P.H.
* CSE grade passes in Arithmetic, P.E, English, Language and Literature.
* Additional qualifications in Microsoft works (Windows 95), database and VDU experience, Airline Recruitment Training Certificate. Certificate of merit Account Management – Development.

References: On request.
Interests: Swimming, Aerobics and various team sports.
Additional Information: Strong team member, computer literate, full clean driving licence, learned basic Italian via night classes for a year.

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