Resume - IT with expertise in systems business analysis, database management, ERP impleme...

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Resume #40863

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SUMMARY OF QUALIFICATIONS:

SELECTED TECHNICAL SKILLS
Oracle tools (SQL, PL/SQL)
Microsoft SQL Server 2000 / 7 / 6.5
Windows 95, 98, NT, 2000, XP, HTML
MS Office, Outlook, Visual Basic
Novell Netware (3.1.1 & 3.1.2), MS-Access, Word, Power point, Excel
Clipper, Dbase (III & IV), Qbasic, Pascal, Cobol, Fortran
Operating systems: Windows 98, 2000 & XP, Unix & Novell Netware (different versions)

AREAS OF EXPERTISE
* Systems & Business Analysis
* Application Support & Development
* Technical Documentation / Training
* Quality Assurance / Testing
* Database Administration & Management

OBJECTIVE:
IT position with strong planning, analysis, business process design, organizational, leadership abilities, team playing, strong interpersonal, resource management, listening, needs assessment, effective oral and written communication with people from diverse backgrounds, problem definition, client management, training and documentation skills with an aptitude for learning new skills.

WORK EXPERIENCE:

SELECTED ACHIEVEMENTS

* APPLICATIONS SUPPORT: Supported several and different applications and software across different industries using different and up-to-date technical tools

* IDENTIFIED, SOLVED & TESTED several software, hardware & networking problems due to security, database structure, configuration and cabling related problems respectively.

* PLANNED & set up the technical support team (help desk) units for IT and Electronic Banking departments respectively.

* MENTORED/TRAINED the new hires and less experienced applications or help desk support and business analysts by providing on-the-job-training.

* MANAGED the support teams and provided technical expertise to less experienced applications and business analysts in the IT and Electronic Banking departments respectively

* TECHNICALLY resolved soft & hardware & networking problems on all levels.

* PRESENTED & IMPLEMENTED the Electronic Banking products and managed clients' relationship

* RECIPIENT of the last edition of Nigerian-American Merchant Bank "MAN OF THE YEAR" award in 1991 and best student awards from grades 7 through 11.

JOB HISTORY/EXPERIENCE
Senior ERP Implementation & Support Consultant (Sept. 2005 till date)
EnCompass Solutions Inc. (by WellPoint Systems Inc.,) Calgary

* Implemented ERP for various clients across Oil & Gas, Energy, Manufacturing, Recruiting, Financial and/or Banking
* Scoped business process of clients
* Documented the process and then had discussion with the stakeholders
* Considered alternative solutions and thereafter designed a very efficient and effective solution
* Implemented the desired solution after agreeing on the GL structure, Account framework and other issues
* Integrated and converted data from the old or existing ERP system
* Prepared operating procedures and standard manuals for clients
* Verified the results of unit, system and user acceptance testing done
* Trained, mentored and rendered technical supports to the ERP implementation and support team
* Identified and resolved deficiencies identified in the ERP modules
* Implemented operational and/or upgrade processes on databases using Microsoft SQL
* Installed, configured, customized FRx Financial Reporting for various clients
* Tested scripts and documented change requests. Also assisted clients on how to run imported scripts and modified reports.
* Ongoing liaising with clients on process improvement and ERP enhancement
* Technologies and tools used: Client / Server and relational database environment, MBS ERP, Report Writers (Crystal Report & GP Report Writer), CRM, Microsoft SQL Server (& MSDE), Windows NT & XP, Lotus Notes, MS Client Axapta, FRx Financial Reporting

Senior Business Systems Analyst & (April 2005 to Aug. 2005)
Senior Consultant, Systems Delivery Practice
Fujitsu Consulting (Canada) Inc., Edmonton

* Capital City Savings Credit Union (CCSCU) Project:
* Worked closely with the CCSCU IT department and user community to establish the business requirements and thereafter developed solutions for different projects. For instance, application conversion for Wild Rose Community Savings when it merged with CCSCU. Also the ongoing application conversion for Edson Community Savings after it's acquisition by CCSCU
* Maintained programming codes and did technical QA for programmers
* Worked with the Site Architect to ensure the integrity and quality of the system is maintained in each new design
* Documented the solutions from both the Business Rule perspective and the detailed functional specifications for the programmers, testers and the businesses
* Assisted in documentation of functional areas of the banking system
* Assisted the programmers in understanding the implementation of the solutions, and ensured that the solution matches the business requirement.
* Technologies and tools used: Client / Server and relational database environment, Financial Services and banking applications, Probe, C++, SQL Server, external interfaces and external gateways, MS Visual Studio

Senior ERP Implementation & Support Consultant (Aug. 2004 to April 2005)
Diamond Software Incorporation, Edmonton

* Implemented ERP for various municipalities & utility companies across North America
* Scoped business process of clients
* Documented the process and then had discussion with the stakeholders
* Considered alternative solutions and thereafter designed a very efficient and effective solution
* Implemented the desired solution after agreeing on the GL structure, Account framework and other issues
* Integrated and converted data from the old or existing ERP system
* Verified the results of the different testing done including UAT before handing over to the end-users
* Identified and resolved deficiencies identified in the accounting application and other [integrated modules of payroll, human resources, general ledger, fixed assets, bank reconciliation, payables (purchasing) & receivables (sales) management & reporting financial statements
* Installed, configured, customized FRx Financial Reporting for various clients
* Implemented operational, conversion and/or upgrade processes on databases using Microsoft SQL
* Tested scripts and documented change requests. Also assisted clients on how to run imported scripts and modified reports.
* Rendered technical assistance to clients through telephone, email and/or remote connection using VPN, NetMeeting, remote desktop connection or Symantec pc Anywhere
* Written and updated technical notes in the company's searchable knowledge base
* Assisted to prepare technical materials for the User Group Conference
* Developed & delivered presentations, documentation and training on new or changed processes to (non) technical users
* Technologies and tools used: Excel, MS-Access, Novell Netware, Windows 95, 98, NT & XP, Lotus Notes, Client / Server and relational database environment, MBS ERP, Report Writers (Crystal Report & GP Report Writer), CRM, Microsoft SQL Server (& MSDE), MS Client Axapta, FRx Financial Reporting

Snr. Technical Support Analyst (Contract) (May 2004 to July 2004)
Doctor Dave Computer Remedies Incorporated, Calgary

* Provided technical & help desk support for clients over the phone and at clients' site
* Assessed, documented and resolved incoming support requests/escalations on soft/hardware, networking and internet for clients
* Designed, setup & supported wired & wireless network
* Implemented some virus detection and removal processes on infected networks and standalones
* First & last point of call for desk top/side and network support (with no supervision)

Manpower Professional Services, Calgary (Contract staff at the following companies)
(June 2002 to March 2004)

* Assisted with Inactive Listing at the Record Center of Enbridge Incorporation

* Processed Life & Disability Insurance applications on loans & corresponded with lenders on customers' insurance applications at ATB Financial Central Loans

* Verified funds, holds or stops and invalidity on all accounts and thereafter confirmed the respective charge-backs to the Money Mart representative(s) at Mbanx Direct Dept, Bank of Montreal, Main Branch

* Tracked errors (namely errors with multiple registered accounts, missing account status, missing beneficiary information, missing SIN of account holder(s) ) and confirmation of account type using HOST APPS and Synergy (Atlas Mutual Funds) applications at ATB Financial, Wealth Management Dept.

* Assisted with Inactive Listing at the Record Center of AXA Pacific Insurance

* Assisted with Inactive Listing at the Record Center of Conoco Canada

Sales Representative (Contract) (May 2002 to June 2002)
Primerica Financial Services Limited (Dec. 2001 to March 2002)

* Prepared Financial Needs Analysis for customers in other to identify their unique financial needs and advise customers accordingly
* Position and/or presented products/services to customers
* Sold the company's products/services to customers using referrals and cold call strategies
* Identified several investment opportunities and subsequently made referrals to up-line mutual funds licensed managers
* Initiated and maintained good business relationship with customers

Consumer Sales Solutions Representative (Contract) (April 3rd to April 29th, 2002)
TELUS Communications, Calgary

* Position/presented customized solutions to meet the customers' needs
* Actively promote and sold the company's products and services
* Resolved customers' objections, concerns and/or complaints received at the call centre
* Provided customer services and ensured customers' loyalty

Technical Project Team Leader (Contract) (Dec. 2001 to Jan. 2002)
Calpine Canada (formerly Encal Energy Limited), Calgary

* Installed servers, workstations, terminals, network & standalone printers and fax machines
* Administered the networking of the systems and printers
* Rendered technical & help desk support to client-staff-members on the phone for two weeks.
* Timely inventory reports of all the systems, printers and fax machines
* Other Responsibilities: A Lead to one of the seven (7) teams that installed and set up the network connectivity of 450 computer systems, 45 printers and 20 fax machines. Coordinated & rendered technical support to a team of five (5) members during the project.
* Technologies & tools used: Novell Netware, Windows NT, 2000, Exchange 5.5 (Server & Client) & Suites of Microsoft products

Systems Support Manager (Nov. 1999 to March 2001)
Standard Chartered Bank, Nigeria. (subsidiary of Standard Chartered Bank, UK)

* Administered the bank's database project using SQL & PL/SQL in a Windows NT environment
* Ensured that the bank's group & regional standards are followed for all business services namely LAN/WAN, hard & software and telecommunications like SWIFT
* Documented help manuals for technical and non-technical users
* Administered email system server and trained users on Windows NT, 2000 & Exchange 5.5
* Independently installed davinci email Server in a Novell Netware environment & 5 remote email accounts on laptops in a Windows NT environment
* Planned & worked with the group's team in transitioning from davinci email to Lotus email System (Information Exchange Platform project - IXP project) in a Windows NT environment
* Coordinated & implemented the bank's business continuity & disaster recovery plan (DRP) and site
* Lead a group of four systems analyst & programmers to develop application modules for corporate banking, credit administration (outstanding reconciliation), cash management and private banking using Oracle tools (PL/SQL & SQL) in a Windows NT environment
* Liaised with third party vendor companies - engineering, telecomms & software
* Other responsibilities: Worked through Service Level Agreements with business units heads; coordinated the helpdesk/support services and supported all applications
* Technologies and tools used: SQL, PL/SQL (Oracle), Windows NT & 2000 & Exchange 5.5 (Server & Client), TCP/IP, Unix, Novell Netware, Flowcharting techniques, suites of Microsoft products

Products & Electronic Banking Manager (June 1999 to Nov. 1999)
Standard Chartered Bank, Nigeria. (subsidiary of Standard Chartered Bank, UK)

* Managed and supported the bank's products and services like Electronic Banking Software For Windows (EBSW), Premium Service Banking (Database Management), Premium Investment Account, Domestic Payment Services
* Coordinated the implementation process and delivered presentations on the electronic banking products (EDI, etc)
* Managed customer relationship and trained customers
* Managed local correspondent banking relationship, upcountry payments and inflows
* Managed and trained sales team of five (5) members
* Worked through Service Level Agreements with customers' contacts
* Technologies and tools used: Windows NT, Novell Netware, suites of Microsoft products, DOS

Snr. Business Systems Analyst (Aug. 1992 to Aug.1998)
Business Systems Analyst (March 1990 to Aug.1992)
Nigerian-American Merchant Bank, Nigeria (Affiliated with BankBoston, Boston, USA)

* Independently developed and tested Financial Information Database System used to rank institutions in the financial industry by using Dbase III plus & IV and later used SQL & PL/SQL
* Designed, developed, tested and deployed different business applications and/or modules like Treasury Operations, Asset Control, Pension Management, Shares System, Accounting System, Leasing System, Loans Portfolio, Foreign Ticket Generation System using Cobol, Dbase III plus & IV and later used SQL & PL/SQL (Oracle) in a Windows NT and Novell Netware environment. Solely tested all the application modules.
* Documented new (and updated existing) users' and systems manuals
* Rendered help desk support and trained users in the business units in accordance with the Operational & SLA
* Coordinated disaster recovery and business continuity plans
* Administered & supported Arcnet and Ethernet Network (LAN & WAN)
* Other responsibilities: Developed & maintained adequate & proactive security control; liaison with and coordinated procurements, software & hardware vendors; excellent supervisory experience and also acted as the Head of Information Technology Department on many different occasions
* Technologies and tools used: Clipper, Flowcharting techniques, Dbase III plus & IV, Excel, MS-Access, Unix, Novell Netware, DOS, Pascal, Cobol, Fortran, Qbasic, HTML, Windows 95, 98 & NT

EDUCATION & CERTIFICATION:

EDUCATION
* Microsoft Business Solutions ERP Certification (2004)
* Microsoft Certified Professional plus Internet (MCP+I) (2000)
* Masters in Business Administration (MBA) (1998/1999)
* Bachelor of Science in Computer Science (B. Sc) (1989)

OTHER TRAINING
* Training on Database Administration by Oracle University (NIIT, Nigeria) (1999) and by New Era Technology, Calgary (2001/2002)
* Training on Networking, hardware troubleshooting & repair (1990/95/98/2001)
* Training on Supporting Windows NT 4.0 Core Technologies by Deloitte & Touche (2000)
* Training on Microsoft SQL Server Database Administration & Management by Deloitte & Touche (2000)
* Training on Lotus Notes & Domino Administration (2000)
* Training on Network security on Windows NT & 2000 and Novell Netware platforms (2000)
* Training in many different software and applications (accounting, property taxation, utilities, HR & payroll)

ADDITIONAL INFORMATION:

HOBBIES/INTEREST:
Soccer, Hockey, Football, Basketball & Singing

CITIZENSHIP: Canadian

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TECHNICAL QUALIFICATIONS:

Have worked and travelled all over the Pacific region, NZ and Australia. I have interacted and worked with a wide diversity of cultures. I am a very hard worker, I learn new skills quickly and am able to implement them accordingly. I wish to continue utilizing my skills as a Diesel Fitter,

Drilling Superintendent or Drilling Supervisor

Master Degree Of Science Major In (( Synthesis of cascaded refrigeration systems)), *PUBLICATION:F. Rabea, S. aly and M. awad," Fuzzy approach for cascade Refrigeration Synthesis ", HYDROCARBON PROCESSING March 2008.VOL.87 NO.3,** HYSYS PROCESS SIMULATOR , Word – Excel – Power pointInternet,windows*

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Seeking middle level managerial assignments in the domain of Procurement / Materials Management to excel with organization of repute.

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Landmark Drilling Consultant seeking international position with 28 and 28 rotation.

Over 14 years of experience covering industries of Engineering, Oil & Gas , Chemical industry, Offshore and Space Industry in the fields of Quality Surveillance, Project site Inspection & Management, Product certification (ATEX, MD, PED, RoHs, WEEE), Type approvals, WPS/PQR & WPQR approvals, Coatin

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IT with expertise in systems business analysis, database management, ERP implementation & support

Business and Customer focused team player, qualified engineer and lead auditor specializing in Quality solutions for project and corporate applications

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Installation,Commissioning ,Maintenance of process instrumentation -oil and gas based plants/facilities[onshore/offshore]

I am enclosing a copy of my resume in hopes you will consider me for a Petrophysicist position with your company. I believe that my petroleum engineering, petrophysical interpretation, and reservoir characterization background are a good fit for the qualifications needed the petrophysicist position

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Instrument & Control Services with Computing Machines and Devices Engineering Degree.

IIW Intrnational Welding engineer, Ph.D on mechanical Engineering, Osaka Uni.,

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Regarding Gas & LNG Systems, I have broad knowledge in the maintenance, operation, construction and commissioning for Gas compression, transmissions and LNG extraction, production, distribution and shipping plants gained in the different business units at Gov´t Oil&Gas Company.

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Piping stress engineer

I have experience in mud logging since 7+ years, both national and international, presently working in gabon as data engg in geolog international company, i have studied MSc., Applied geology, i was work in vertical/directional/drain hole.

Officer - Finance & Accounts

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Graduate in chemistry having 17yrs experience in the field of refinery operation including 12yrs overseas experience,currently working SaudiAramco-ExxonMobil refinery in yanbu,saudi arabia,having experience in precommissioning,commissioning and start up of the refinery, looking for a suitable job.

SrShellstaff, G&G, 15+yrs EU&ME. Current: adviser, reviewing projects capex > $50mln from integrated perspective (tech, ec, com, org, pol). Previous: keyroles in maturation&delivery of field development projects, equity- & commercial dealmaking & due diligence for Shell International EP

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