Resume - Business Analyst Technical Writer Project Manager Programme Director

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Resume #4545

CONTACT INFORMATION:
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PERSONAL SUMMARY

I have over 20 years of business management and technical experience including IT, financial, sales and technical. I have worked for major organizations such as IBM, AMP and others, having undertaken contract work in Wellington since 1994. Recent clients have included EDS, Telecom NZ, NZ Post, Transpower, Saudi Electricity Company, etc.

I am a Business Analyst who has good analytical skills and skills in multi-media communication and design of business processes, and technical writing. I take responsibility for my work and accountability for my decisions.

ACADEMIC RECORD

Chadwick University, Birmingham, Alabama, B.Sc., MBA
Principles of Total Quality Management
Managing for Motivation
Xerox Professional Selling Skills III
Time and Motion Analysis MTM-2 and MTM-3
Information Mapping®
@Risk
On-going technical upgrading in current software and processes

CONSULTANTS' APPRAISAL OF S.ELLIOTT

S.is an excellent candidate who communicates very well and builds lasting relationships with clients. His key strengths are his analytical ability, general knowledge of business, training staff, and mixing well within a team. He is enthusiastic, tactful, and a detailed, careful worker. He is a fast learner and a compulsive organizer. His track record is very strong.

References will be provided on request.

TECHNICAL APPRAISAL

Fully experienced in the following software:
MS Word, Excel, PowerPoint, Access, Visio, Lotus, SAP R3 APO, Oracle8i, dBase, RUP, Requisite Pro, MS Outlook, MS Project, Pagemaker, Framemaker, Freehand, Photoshop, Front Page, Information Mapping®, On-Line Documentation, HDK, Robohelp, @Risk

MANAGEMENT SKILLS

Effective Quality Management/Productivity Techniques
User Requirements, Functional Analysis, Risk Analysis
Co-ordination of Systems Design/Installation/Programming
Technical Services Support/Production Scheduling
Inventory Controls/Materials Purchasing/Vendor Liaison
Resource Management: Hire/Train/Supervise/Motivate/Evaluation
Planning and Development of Equipment Maintenance Programmes
Efficient Organisational Abilities/Priority Scheduling
Market Assessment/Risk Analysis
All areas of print process design, DTP, layout and publication
Excellent Oral-Written Communication Skills/Group Speaking

PERFORMANCE ANALYSIS

Develop functional specifications and user requirements
Data modelling, business modelling, and financial modelling
Project test planning and testing
Produced technical specifications and documentation since 1986
Information Mapping® or any other software quickly and accurately
Develop on-line help files
Solid understanding of technical writing standards
Excellent oral-written communication skills
Acceptance at all levels - a good mixer

WORK HISTORY

4/03-Present EDS NZ Ltd, Corporate Planning Consultant
Developed MIS research and reporting and Balanced Scorecard integration within the Corporate Planning Department and other reporting elements including Monthly Continuity Plan. Part of task force to explore and install a Knowledge Management system using LiveLink and Documentum. Advisor/analyst for Business Plan, Operating Plan, Guidelines, and associated budgeting.

4/02-3/03 Saudi Electricity Company, Riyadh, Saudi Arabia, Sr Business Analyst
Various projects involving Generation, Distribution and Transmission of electricity, TQM foundation work, integration of MAXIMO, materials and maintenance system into nine central location power plants. Functional analyses provided, use cases, developed operational procedures, integration, structure and discovered and met User Requirements. Analysis for Business Process Reengineering and structural repair. Set up Project Management Office (PMO) and a Project Review Committee (PRC) division for management of company projects and Project Managers. Training courses developed and presented. Developed Change Management scenario due to company mergers, took project manager responsibility for lifecycle planning and delivery. Integration of Strategic plan and ensuring support and progression. NOC AND LOCAL RELEASE

11/2000-3/2002 EDS NZ Ltd, Senior Business Analyst (Advanced)
Worked on the SAP Training Modules project. Developed training modules and documentation for presenters and participants. Applications Analyst for M-Cash, process audit and process mapping and design and reviewing system test case scenarios in OO. Visual modelling and developed Use Cases and functional analyses. Liased with users to confirm business, data mappings and models, and identified transformations that were required. Project management for individual migrations and testing, through planning, progress reporting and customer liaison. Responsible for providing a range of corporate planning and support services including the development and implementation of the company's outcome framework (and associated performance indicators), the planning and reporting cycle, key accountability documents, including Statement of Intent, Estimates, Output Plan, and Annual Report, and for reporting regularly against KPIs.

7/2000-11/2000 AAPT (Telecom NZ (Australia) Pty Ltd), Sydney, Business Analyst
Analysed and defined business requirements for banking telecommunications data migration projects through planning, progress reporting, internal and customer liaison, including identification of costs, benefits and impacts of implementation at system and corporate levels. Developed the migration process, and designed the output from those processes, including variations that were required. Liased with users to confirm business, data mappings and models, and identified transformations that were required. Project management for individual migrations and testing, through planning, progress reporting and customer liaison. Tracked and reported testing results, including issues, problems and change requests, and provided complete documentation. Researched and wrote the Operations Manual for the Corporate Help Desk. Home-grown telco tools were used to developed processes and project management software. Work was performed to tight deadlines of critical importance - a highly visible and strategic role on a major international project valued at over $500M.

4/2000-6/2000 Carter Holt Harvey, Melbourne, Analyst, Training
Functional analysis and development of SAP R3 APO training documentation from a home-grown system, the first of its kind in the world on SAP platform and Oracle database. Analysed and documented the short- and medium-term MRP production and distribution processes. Developed and presented training to highly experienced production planners. This was a high visibility project in the company, and of the utmost importance to its future productivity.

1/99-3/2000 Telecom NZ, Business Development Analyst
Business and financial modelling, research and analyse information and knowledge relating to the company's further business development in the local and Australian mobile phone market. Market intelligence, potential and analysis.

Telecom NZ, Risk Analyst
Analyse and document various strategic risk scenarios for Telecom's assets and security access system. Analysed corporate risk exposure using specialised software and analysis methods. Wrote card access security user guide.

Telecom NZ, Market Analyst
Provide analysis and interpretation of marketing in the company's cellphone business. Responsibilities include spreadsheeting, interpretation of statistics, and competitive analysis.

3/98-1/99 EDS NZ Ltd, Business Analyst (Advanced)
Wrote software procedures, specifications, descriptions of the company's software packages, especially in the banking industry. Assisted in developing user requirements and functional specifications for WestpacTrust Merva package, KITS and MTS. Attended working conferences in all phases of development of specialised software and requirements. Recommended formats, version control and styles of documentation in order to clarify complex concepts.

5/97-3/98 NZ Post, Business Analyst
The company's software manuals were difficult to interpret and in some cases required updating. I researched and tested both user requirements and applications. I then re-wrote the Operations and Procedures Manuals and software manuals both on-line and in hard copy for the IT Department, Customer Business Support, and User Guides and Procedure Manuals for the NZ Post Shops.

1/95-4/97 Telecom NZ, Business Analyst
Researched operation of the Accounts Payable/Receivable departments and developed more efficient methods of processing foreign exchange using SAP. Developed testing procedures and produced functional specifications for Telecom's expense accounting. Tested all functions, and wrote appropriate Operations Manuals.

Researched and analysed Telecom requirements and wrote procedures and user guides for Design Build & Maintenance (DBM Project) regarding the use of contracts and sub-contractors. Worked with JD Edwards software and InfoMapping.

5/94-1/95 IBM/Telecom NZ, ICMS Project, Business Analyst
Wrote and tested procedures relating to the Line Card Manual. Studied the existing procedures on the AS400 system and wrote user guides and other material. Determined user requirements. Consulted and checked all documentation with expert users (SMEs).

1/94-4/94 Department of Justice, Policy Adviser
Interpreted policy and responded to Ministerial correspondence. Researched and made recommendations to department heads. When the Department was faced with restructuring, I assisted on the Senior Management Team to develop future roles and restructuring considerations. Visited prison sites (strictly on business!) to study policy effects first-hand.

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Business Analyst Technical Writer Project Manager Programme Director

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