Resume - Management/Business Development of Engineering/Consulting Services

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Resume #46766

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PROFILE: Branch Manager in a small to mid-sized company in which operations and sales experience would be valuable.

EXPERIENCE:
Texas Operations Manager, Neil B Hall & Associates 2004-Present
Houston, TX

Contract position to manage operations, sales, and marketing in Texas for this engineering/consulting services provider. Responsible for start-up as well as current operations while developing sales within the Texas Region. Report directly to the President.

Established operational procedures and policies for field, administrative staff, and sub-contractors. Have been able to improve service response time by 20% while improving client satisfaction and sales.

Expanded service offerings and resultant revenues by utilizing customer feedback.

Negotiated sub-contractor agreements with the goal of providing wider range of services at a lower cost. Results have allowed us to control operating costs and increase profits by 38%.

Implemented a productivity incentive program for engineers and field staff in order to increase billings and reduce per-job costs. New program helped to drive billings up by 22% and improve response time to customers.

Established budget for personnel and equipment that would accommodate anticipated growth and maintain service level. Exceeded budgetary goals by 15% and created a surplus of cash reserves.

Branch Manager, RTC Inc 2000-2004
Houston, TX

Managed all functions related to operations and sales for this engineering/consulting and testing company. Reported to Vice President of engineering while starting Texas Branch.

Hired engineering. field, and administrative staff of 12. Used sub-contractors to reduce overhead that gave us the ability to turn a profit in the first year.

Created marketing and sales strategy to develop new business in Texas. Was able to
Grow sales from $35,000 to $1,750,000 in first year while maintaining budgetary goals and profit margins.

Undertook project to reduce costs-per-job in order to offset decrease in gross margins.
Succeeded in reducing per-job costs by 24% and improve profit margins by 16%.

Redesigned corporate marketing materials with the goal of providing a broader service offering to the Gulf Coast Region. Client exposure to new materials resulted in an increase of new business as well as an increase in departmental revenues of 38%.

Regional Sales Manager, EFI Inc 1995-1999
Kingwood, TX

Reported to President and worked alongside departmental Vice Presidents of this $21,000,000 engineering/consulting and laboratory testing company. Responsible for sales and marketing nationally. Managed a sales force of 4 nationally. Joined company as a Business Development Representative and was promoted to Regional Sales Manager with national responsibility.

Established sales strategy for increasing sales with existing customer base as well as finding new business for multiple branches. Sales within the Gulf Coast region were increase by 35% with new clients and 18% with existing customers.

Implemented a sales campaign to increase revenues from catastrophe units of major insurance companies along the Gulf Coast. Generated additional sales of $1,500,000 from one client in Florida alone.

Created marketing materials for our specialized testing and laboratory departments to increase customer awareness of service offerings. Distribution of materials and sales efforts increased business within the legal and insurance industries by $2,250,000 in two years.

Supervised project to gather information from clients on customer's satisfaction levels. Through mail campaign and client contact was able to double the sales with 3 major clients.

Managed the creation of an electronic data processing program that allowed turn-around time of reports to be improved by 25%.

Central and West-Coast Sales Representative, Southwestern Pipe 1992-1995
Houston, TX
While reporting to the Vice-President, was responsible for sales and product education in 26-state West Coast and 16-state Central US/Gulf Coast region for this $25,000,000 steel pipe and tube manufacturer.

Oversaw product improvement project to reduce installation failures of fire protection pip and fitting assemblies. Through customer studies and in-house research, reduced warranty costs by 30%.

Increased distribution network on the West Coast by 250% that brought in an additional $485,000 in revenues in first two years.

Managed customer training and education program to improve repeat customer levels. Result was increased customer satisfaction levels that increased sales in a stagnant Central US territory by 40%.

Oversaw Federal and State approval processes for product acceptance of three lines of highway construction products. Increased sales and product usage in 8 states as well as for federal highway projects.

EDUCATION:
Bachelor of Business Administration- University of Texas, Arlington
Houston Community College- Courses in Information Technology

EXTRACURRICULAR:
Board of Directors- Harris County Municipal Utility District #183
Responsible for management of budgeting, cost control, approval of engineering, accounting, collections, field operations, bond referendums, and legal issues of a 1200 unit housing development with an annual budget of $5,000,000.

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