CONTACT INFORMATION:
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Date of Birth: 15 - 10 - 1976
Martial Status: Married
PROFESSIONAL QUALIFICATIONS:
* B.E in INSTRUMENTATION & ELECTRONICS
Shree Siddaganga Institute of Technology, Tumkur, Bangalore University,
* DIPLOMA in INSTRUMENTATION TECHNOLOGY
Nadgir Polytechnic, Bangalore, Directorate of Technical Education, Karnataka.
* DIPLOMA in HUMAN RESOURCE DEVELOPMENT
All India Institute of Management Studies, Chennai,(Completion due in September- 2004 )
JOB PROFILES HANDLED:
* Currently working as Technical Support Expert, at DELL International Services, Bangalore, providing technical resolutions and to Dell Customers experiencing problems with Dell Computers, used as Desktops, Workstations, Network servers, and experiencing problems related to Software, Hardware, or Networking, handle escalations based on the complexity of the issue and by departmental policy. Working on Mentoring assignments those are moderately complex-to-complex in nature, where considerable judgment and training is required, also worked successfully on the project for driving Customer Experience, a key parameter in driving the productivity of the organization and working towards building Customer-Company relationship and delivering the superior customer experience in the global market we serve.
* As Customer Support Engineer - Technical, at Applied Electro-magnetics Pvt Ltd, Bangalore, Held a responsible role On-site Handling a team of Central Govt. employees, imparting technical training to the same at Central Telegraph office (B.S.N.L), regarding the installation and maintenance of SFMSS-64 (Store and forward message switching system) a computer based Automated switching Server system built with the state-of-art technology using multiplexers, data converters, channel selectors, etc (PCI add-on cards), comprising of servers, and editing terminals to be manned by the CTO staff, also a live equipment working round the clock, all 365 days in the year.
* As Hardware Engineer, at Techno base solutions, Tumkur, the profile held parallel during graduation, Part-time job for two years which involved assembling of computers, troubleshooting, Installation and maintenance of the same, setting up of networks for cyber cafes, educational institutions, small scale industries, commercial infrastructures, and also training the users on basic troubleshooting and maintenance for the same.
Key Skills:
* General Skills
Self-motivation & Leadership qualities
Strong Interpersonal and communication Skills.
Adaptability, Quick grasping ability, and Problem-solving skills
Creative thinker, with the ability to pursue something from concept to implementation.
Active involvement in Design or related projects throughout all phases of their lifecycle.
Strong awareness of Quality, Environment and Safety issues, Developing Direct Reports.
A team player capable of forming productive working relationships at all levels.
Data Analysis, and Project management.
* Technical Skills
System Analyzing and Design.
Design of customized applications using Micro controllers
Co-ordination of engineering and procurement activities.
Prepare Specifications for different instruments and systems.
Installation, start-up, commissioning, & Failure Analysis.
Technical support, Troubleshooting and problem solving ability
Sensors Integration, Servo and Stepper Motor Control
Ability to incorporate end users technical requirement into design and development.
PCB designing, etching, artwork, layout preparation.
Possess sufficient knowledge, about Robotics, and have ability to learn, & interpret.
Comfortable in both computer simulation & measurement of electro-mechanical systems.
Familiarity with Bio-medical, Analytical instruments, & Data acquisition systems.
Know-how working knowledge of Fiber optics, Control systems, Digital Signal Processing
* Computer & Programming Skills
Hardware 8085 & 8086 Microprocessor, 8051 & PIC16F877 Microcontroller
Languages C, BASIC, PASCAL, FORTRAN, 8085 Assembler
Operating systems MS-DOS, Windows-95/98/ME/NT 4.0/XP/2000, Linux-7.2.
Networking TCP/IP.LAN, WAN
GUI Packages Microsoft Word, Excel, PowerPoint, Or-cad, Protel PCB, Mp-lab, Win board, Mat lab, Avaya Center VU Supervisor 9.0, Adobe acrobat.
AWARDS & CERTIFICATIONS:
o Recipient of ¡¥The Best Performer Award¡¦, awarded from Dell Canada division of Dell International Services, for the year 2003 in recognition for best Average Handling time and Performance in overall.
o Feel Employable, A Human-resource development programme, conducted by Aim Insights, The HRD group recognized by Mangalore University and ministry of HRD, Govt. of India, conducted at S.I.T, Tumkur, The training involved Leadership skills, Team building, motivating skills, Self-esteem, Oral communication, Group discussion, Writing skills, and Personal effectiveness.
o Customer Support, A certification training programme conducted by NEXT (National Institute for Excellence in Tele-working), covering the key skills and training to get prepared to deliver a superior customer experience to the customers with whom we deal, and stress upon phonetics, and Techno-managerial abilities.
o General Secretary, for the department of Instrumentation and Electronics, for the academic year 1999-2000, at Shree Siddaganga Institute of Technology, Tumkur. Held a key role in organizing the National level Student Technical Symposium TECHNISIUM-99 conducted by Association of Electrical Sciences, and was a event which involved participants from all professional colleges through-out the country being invited to participate in variety of events, which included Hobby project exhibition, Paper presentations, Interaction between and industries and students, and cultural activities.
PROJECTS COMPLETED:
* CUSTOMER EXPERIENCE
A BPI Project on driving the customer experience, reducing the number of repeated calls by an individual customer to get the issue resolved, reducing cost to company, reducing the percentage of dissatisfied customers, and had the pilot project completed successfully within the estimated time, and resulted in better customer experience, company growth and saving lot of company revenue, the project was done by taking the customer records for sample analysis and reference, also provided more experience on data analysis and forecasting.
* AUTONOMOUS ROBOTIC VEHICLE
An Un-manned pre-programmed robotic vehicle using PIC16F877 Micro-controller from Microchip Inc., Infrared sensor, Stepper motors, Signal conditioning circuits, Multi vibrators, and Mechanical hardware,.
Application: The ability to gather information, Manipulate physical parameters those are remotely involved in some kind of research experiments, and to operate and measure in remote and hazardous environments, and also in defense applications for remote operations and surveillance.
* METAL DETECTOR
A handy portable device developed using Oscillators, rectifiers, Comparators, Filter circuits, op-am ps, Active and Passive components and tested successfully.
Application: To detect various type of ferrous metals and its presence, a device, which can serve and meet the domestic, industrial, and defense application needs, it can be used to detect the metal and alloys and mainly can be used for security purpose, as it is a handy device and portable, used to detect hidden metal pipes, mines etc.
REFRENCES: Provided upon Request.
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