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Resume #69277

CONTACT INFORMATION:
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OBJECTIVE:

To pursue a career that will continually enhance my interest and skills and to be in a job that will give me the opportunity to transcend for the realization of my goals and ambitions.

PERSONAL INFORMATION

* Birthdate: May 10, 1973
* Birthplace: Sta. Cruz, Laguna, Philippines
* Height: 5 ft. and 4 in.
* Weight: 60 kg
* Citizenship: Filipino
* Civil Status: Married
* Religion: Catholic

EDUCATIONAL BACKGROUND

* Post-Graduate Studies: Ateneo Professional Schools
(1999-2003) Ateneo De Manila University
Rockwell Center, Makati City, Philippines
Course: Masters in Business Administration

* College Level: Mapua Institute of Technology
(1990-1995) Intramuros, Manila, Phillippines
Course B. S. in Mechanical Engineering

* High School Level: Liceo de Luisiana
(1986-1990) Luisiana, Laguna, Philippines

* Elementary Level: Luisiana Central Elementary School
(1981-1986) Luisiana, Laguna, Philippines

PROFESSIONAL EXPERIENCES

I. Position: Training Head/Instructor (June 12, 2004 - Present)
Company: Juffali Industrial Products Company
Mercedes-Benz Commercial Vehicles
Jeddah, Saudi Arabia

Duties and Responsibilities:
* Act as national Training Head for the Mercedes-Benz Commercial Vehicles Distributor.
* Perform strategic planning, organizing, leading and controlling functions in various programs for the Training Department.
* Attend technical trainings abroad and conduct in-house technical trainings about Mercedes-Benz Commercial Vehicles (Trucks, Buses and Vans) repair service, maintenance and instrumentation to workshops and fleet customer technicians, using the modern media such as Computer-Based Training (CBT) Program.
* Perform regular research and development on technical and non-technical matters, which will benefit the training department.
* Perform inventory and maintenance management of various service tools and equipment.
* Supervise and assist technicians in providing technical assistance at the service centers in-lined with the company's vision of promoting total customer satisfaction.
* Administer training needs analysis (TNA) for Mercedes-Benz Workshops and design training programs to suit their requirements.
* Serve as a technical support for Star Diagnosis System in the kingdom.

II. Position: Training Officer & Service Management Consultant
(November 10,'03-May 10, 2004)
Company: Bathala Marketing Industries, Inc. (Ziebart Tidy Car and Carsavers)5560 South Super Highway, Makati City

Duties and Responsibilities:
* Act as a consultant to the Vice-President for Operation and Administration in doing strategic planning, organizing, leading and controlling functions in various programs for the company.
* Perform continuous research and development that will benefit the organization.
* Conceptualize systems and programs for various operations within the different departments of the company that will improve efficiency and productivity.
* Conduct training needs analysis (TNA) for the company and design training programs to suit particular needs
* Supervise engineers and technicians during training and during implementation of various department projects.
* Conduct quality workshop and classroom training pertaining to various topics such as, automotive technical trainings (Mechanical and Electrical), Vehicle Body Repair Procedure and Collision Damage Estimation, Organizational Development, Customer Service, etc.

III. Position: Service Engineer/Senior Instructor (January 01,1999-March 31, 2003)
Company: Mitsubishi Motors Philippines Corporation
Ortigas Ave. Ext., Cainta, Rizal, Philippines

Duties and Responsibilities:
* Perform strategic planning, organizing, leading and controlling functions in various programs for the Service Training Section.
* Supervise the yearly budget planning for the Service Training Section and perform continuous monitoring of budget consumption.
* Monitor periodically the performance of all dealers in the area of after-sales service in order to know whether they complying with Mitsubishi's standards.
* Supervise engineers and technicians during training and during implementation of various department projects.
* Perform supply-chain and logistics management of various service manuals to be issued in MMPC departments and dealers.
* Perform inventory and maintenance management of various service tools and equipment.
* Supervised engineers and technicians in providing technical assistance at the service centers in-lined with the company's vision of promoting total customer satisfaction.
* Administer training needs analysis (TNA) for Mitsubishi Dealers and design training programs to suit every need.
* Conduct quality workshop and classroom training about Automotive Service Technology for MMPC dealer engineers and technicians
* Carry out continuous research on service pedagogy and equipment to provide updated, feasible and safe training programs, including digitalization of training materials and creating multimedia methods of conducting training.
* Update and maintain a data bank for service specifications and technical information of all MMC vehicles.
* Served as a facilitator to the departmental Quality Circle, which is a company wide program to spur and promote better quality in the various operations within the organization.

II. Position: Technical Service & Information Engineer (Jan. 1, 1997 to Jan 1, 1999)
Company: Mitsubishi Motors Philippines Corporation
Ortigas Ave. Ext., Cainta, Rizal, Philippines

Duties and Responsibilities:
* Receive technical information from the Manufacturing and Marketing Division, MMC-Japan and suppliers, such as product changes and modifications, etc., which are very salient for the operation of the department.
* Provide/Disseminate necessary information to all Service Engineers through technical reports, meetings, and conferences.
* Issue Service Publications, such as Newsletters, and technical reports to all MMPC dealers.
* Organize and maintain a systematic filing procedure in keeping important documents with the use of a computer program (PROHAND) tailor-fitted to do such functions.
* Responsible for the ordering of Service Manuals from MMC-Japan and its distribution to all MMPC dealers

III. Position: Field Service Engineer (May 13, 1996 to January 01, 1997)
Company: Mitsubishi Motors Philippines Corporation
Ortigas Ave. Ext., Cainta, Rizal, Philippines

Duties and Responsibilities:
* Provide technical assistance to Mitsubishi dealership.
* Monitor after-sales performance of the vehicles by evaluating parts in case of failure or unusual operation, and then providing possible countermeasures.
* Make necessary recommendations to the design of some vehicle components for the improvement of the product quality.
* Make decisions on warranty claims, whether approve of disapprove, base on warranty policy and technical evaluation on the claims.

HONORS/AWARDS RECEIVED
* Graduate School: Dean's Lister (2nd Yr / 1st Trimester)
* College: Gloria Mapua Lim Academic Scholarship Award (First Year)
* High School: Academic Scholar Valedictorian
Gold Eagle Leadership Award
Service and Citizen Scout Award
Athlete of the Year Award
* Elementary: First Honorable Mention

HOBBIES AND INTERESTS

* Computers - assembling and modifying hardwares and softwares
* Arts – drawing, painting, videography and photography
* Music - playing the guitar and flute
* Sports - basketball, table tennis, badminton, table tennis and martial arts
* Outdoor Activities - mountaineering and cross-country biking

SCHOOL ORGANIZATION MEMBERSHIPS

* Philippine Society of Mechanical Engineers
Manila (Host) Chapter
Member (1993-1995)
* Mapua Institute of Technology Student Catholic Action
Member (1993-1995)
* Philippine Combat Aikido Federation
Member (1993-1995)
* Luisiana Lawn Tennis Association
Member (1989-2000)

EXAMINATION TAKEN

* PRC Licensure Examination for BSME
* PRC License No. 0049726

PROFESSIONAL MEMBERSHIPS

* Philippine Society of Mechanical Engineers (PSME)
Manila (Host) Chapter
Member (1998-2004)
* Philippine Instrumentation and Control Society (PICS)
Member (1998-2004)
* Maintenance Association of the Philippines (MAPHIL)
Member (1998-2000)

AUTOMOTIVE KNOWLEDGE

Engine: Petrol and Diesel Engines - Passenger Cars and Light Commercial Vehicles (LCV's)
* On-vehicle inspection and adjustment, troubleshooting, overhauling and parts failure analysis.

Power Train System:Manual Transmission - 2WD and 4WD, FWD and RWD:
* On-vehicle inspection and adjustment, troubleshooting, overhauling, and parts failure analysis.

Power Train System:Automatic Transmission - 2WD and 4WD, FWD and RWD:
* On-vehicle inspection and adjustment, troubleshooting, overhauling, and parts failure analysis.

Electrical System:Engine Electrical and Chassis Electrical:
* Automotive electrical parts disassembly.
* On-vehicle inspection and adjustment, troubleshooting, and parts failure analysis.

Chassis:Engine Electrical and Chassis Electrical
* Four wheel alignment
* Inspection and adjustment of front and rear suspensions
* Wheel Balancing
* Disassembly and Inspection of Steering System
* Disassembly and Inspection of Brake System
* Body Panel Flushness Inspection and Adjustment

Car Air-conditioning:Passenger Cars and Light Commercial Vehicles:
* Basic Theories and Principles
* Charging
* Cleaning/Flushing
* Inspection and repairs

Electronic Control System:Passenger Cars and Light Commercial Vehicles
* ABS (Anti-lock Braking System)
* TCL (Traction Control System)
* ECS (Electronic Control Suspension)
* SRS (Supplemental Restraint System)
* AYC (Active Yaw Control)
* ASC (Active Stability Control)
* 4WS (4-wheel Steering)
* EPS (Electronic Power Steering)

MSAT-1: Mitsubishi Service Adviser Training -1
* Shop Efficiency
* Appointment System
* Repair Order Writing
* Quality Assurance
* Vehicle Dispatch
* Follow up

MSAT-2: Mitsubishi Service Adviser Training -2

* Deals with the technique and skills a Service Adviser must have in creating marketing strategy when doing transactions with the customers.

MSAT-3: Mitsubishi Service Adviser Training -3
* Customer Handling Seminar - imparting skills to Service Adviser by helping them to understand the Four Dimension of Self-Management. With this method, one can better perform their functions effectively and efficiently, especially in dealing with different types of customers.

MSAT-4: Mitsubishi Service Adviser Training -4
* Leadership and Communication Training - imparting skills to Service Adviser in carrying out management and leadership function in their work area.

DSTT: Dealer Sales Technical Training
* A one-week seminar that caters to needs of Mitsubishi dealership sales personnel in order to equip them with sufficient technical knowledge about the product they are selling, including the warranty policies for each product.

SEMINARS AND TRAININGS

2007

* Mercedes-Benz O350 Conecto Bus Training
DaimlerChrysler – Turkey – Istandbul, Turkey
May 21 – June 1, 2007

* Mercedes-Benz Transmission Management Training
DaimlerChrysler Middle East – Dubai, U.A.E.
August 25 – 29, 2007

* Mercedes-Benz BM 906 Sprinter Training
DaimlerChrysler Middle East – Dubai, U.A.E.
September 22 – 26, 2007

2006
* Mercedes-Benz Actros Engine Management Training
DaimlerChrysler Middle East – Dubai, U.A.E.
August 27 – 31, 2006

* Mercedes-Benz Vito/Viano Airconditioning
DaimlerChrysler Middle East – Dubai, U.A.E.
August 6 – 7, 2006

* Mercedes-Benz Vito/Viano Electrics
DaimlerChrysler Middle East – Dubai, U.A.E.
August 8 – 10, 2006

* Mercedes-Benz O350 Bus – Train The Trainer
DaimlerChrysler Turkey – Istanbul, Turkey
April 17 – 21, 2006

2005
* Mercedes-Benz Vito/Viano Complete Vehicle Training
DaimlerChrysler Middle East – Dubai, U.A.E.
August 07 – 11, 2005

* Mercedes-Benz Actros Engine Repair
DaimlerChrysler Middle East – Dubai, U.A.E.
April 27 – 31, 2005

* Mercedes-Benz Actros Telligent Gearshift System
DaimlerChrysler Middle East – Dubai, U.A.E.
June 26 – 30, 2005

* Mercedes-Benz Trucks & Transporter (Train-The-Trainer Convention)
DaimlerChrysler AG – Stuttgart, Germany
February 28 – March 11, 2005

* Mercedes-Benz Star Diagnosis and Workshop Information System
Albisher – Kuwait.
May 21 – 26, 2005

2004
* Mercedes-Benz Gearshift System & Repair
DaimlerChrysler Middle East – Dubai, U.A.E.
July 25 – 29, 2006

* DaimlerChrysler Trainer Certification Seminar
DaimlerChrysler Middle East – Dubai, U.A.E.
July 18 – 22, 2006

2002
* Passenger Car Continuously Variable Transmission
Mitsubishi Training Center – Okazaki, Japan
April 23 – 27, 2002

* MS3MPI Multi-Point Injection System
MMPC Service Training Center
June 25-28, 2002

* MS2V4AW2 Rear-Wheel Drive Automatic T/M
MMPC Service Training Center
December 09-13, 2002

* MS3ENGV1 Engine Series Troubleshooting
MMPC Service Training Center
May 21-23, 2002

2001
* Passenger Car/LCV Electronic Control Systems
Mitsubishi Training Center – Okazaki, Japan
February 11-24, 2001

1999
* Power Train & Chassis for Passenger Cars
Mitsubishi Training Center – Okazaki, Japan
October 23, 1999 – November 06, 1999

* M-STEP II Automatic Transmission Course
MMPC Service Training Center
April 12-16, 1999

* Quality Circle Facilitators and Leaders Training
MMPC-Human Resource Department
July 12 – 16, 1999

* Diesel Injection Pump
MMPC Service Training Center/Zexel Phil., Inc.
March 17-19, 1999

* Instructor Course (INS/GEN)
Mitsubishi Training Center – Okazaki, Japan
May 31- June 11, 1999

* Passenger car Aircon System and Truck Refrigeration
MMPC/Mit-Air Philippines, Inc.
March 10-12, 1999

1998
* Compressed Air System and Pneumatic Control
SMC Pneumatics Phil., Inc. /MAPHIL
November 7, 1998

* Waste Water Treatment Operations and Maintenance (Uni-Kleen International Corp.)
PSME Mandaluyong Chapter
August 15, 1998

* M-STEP I Basic Technician Course
MMPC Service Training Center
September 21 – 25, 1998

* Fuel Lube Oil Treatment for Diesel Engine
Centrifuge Services, Inc./PSME Manila Chapter
August 01, 1998

* High Efficiency Motors Management
Spandex International, Inc. / Control Asia '98
September 2-5, 1998

* Efficient Combustion of Petroleum Fuels
Caltex Philippines, Inc. /PSME Manila Chapter
July 25, 1998

* Open System for Process Control Harmonize Automation System (HARMONAS)
Yamatake Philippines, Inc. / Control Asia '98
September 2-5, 1998

* Oil Cooling in Screw Comp & AirCon Maintenance
Acrone Industries, Inc. /PSME Manila Chapter
July 19, 1998

* Latest Technology in Flow Meters
Danfoss, Inc. /Control Asia '98
September 2-5, 1998

* Seminar on ISO 9000
SMC Pneumatics Phil., Inc. /PSME Manila Chapter
July 11, 1998

* RTU/PLC/Communication Controller and Images Transmission in SCADA Systems
TEAM Systems Technology Co. /Control Asia '98
September 2-5, 1998

* Total Quality Management and Total Productive Maintenance
Unilever PRC, Inc. /PSME Manila (Host) Chapter
July 04, 1998

* Thermoplastic Piping Technology and Design
PVC International Sales Corp. /Control Asia '98
September 2-5, 1998

* M-Step II Manual Transmission Overhauling
MMPC Service Training Center
June 09-11, 1998

* Compressed Air Pipe Sizing Design and New Air Compressor Technology and Maintenance
Ingersoll-Rand Phil., Inc. /PSME ManilaChapter
August 29, 1998

* M-STEP II Passenger Car Engine & Chassis Electrical/Electronic System
Mitsubishi Motors Training Center Co., Ltd.
Okazaki, Japan
February 01-14, 1998

* Seminar on Boiler Operation and Maintenance
Betans Boiler Repair Services/
PSME Manila Chapter
August 22, 1998

1996
* Training Within Industry (TWI) Hands-on assembly process
Passenger Cars, Light Commercial Vehicles, Trucks and Buses (Trim and Chassis Line)
MMPC Production Engineering Department
June 03 – August 2, 1996

* Training Within Industry (TWI) Hands-on assembly process
Engine and Transmission
Asian Transmission Corp.
August 05-09, 1996

1995
* AUTOCAD Release 12 & 13
Crescent Technology Institute
January 8 – February 7 1996

* Thermal and Geothermal Plant
Mapua Institute of Technology/NAPOCOR
February 1995

* Values & Ethics
Mapua Institute of Technology/
De LaSalle University
January 1995

OTHER SKILLS

* Ability to facilitate Quality Circle within an organization by using the basic QC tools and procedures.
* Computer literate in Word, Excel, Power Point, MS Project, Access, AutoCAD, Internet, etc.
* Proficient in assembling/troubleshooting of computer hardware and software.
* Proficient in video shooting and editing video footages that can be used as training aids.

PROFESSIONAL ACHIEVEMENT/ AWARD

* Model employee for the month of May 2001
* Model employee finalist for year 2001
* Mitsubishi Service Olympics (1997-2002)

Coordinator and a member of the organizing group that administer the annual Mitsubishi Service Olympics, having the objective of enhancing technicians skills and motivating dealers to promote better function in providing Total Customer Satisfaction.

* Mitsubishi Motors Phil. - ERDA Tech Alliance (March 2002)

Facilitator and Coordinator in the MMPC outreach program in providing assistance to ERDA Tech Foundation, a non-profit non-stock organization that caters to the educational needs of under-privileged youth of the Philippine society.

COMMUNITY ACTIVITIES

* CFC-Single for Christ Community member and facilitator for the work of evangelization and other out-reach activities.

REFERENCES
Will be provided

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