Resume - Provides guidance and professional support to senior management regarding busine...

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Resume #73316

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Quality Management (ED), 5TWR/W,

Marital Status: Married

Career Objective:

To acquire a senior management position in a challenging global organization to improve and strengthen my skills and knowledge in accordance with my current experience and educational background.

Education History:

„Ï BS COMPUTER ENGINEERING (4 years)
Sir Syed University Of Engineering & Technology (2000)

Professional Membership:

„Ï Member of American Society of Quality (ASQ)
„Ï Member of Quality and Productivity Society of Pakistan (QPSP)
Certifications and Trainings:

„Ï SIX SIGMA (Green Belt) from Motorola University
„Ï EFQM European Excellence Assessor Training
„Ï IRCA (UK) CERTIFIED LEAD AUDITOR OF ISO 9000:2000 QMS SERIES
„Ï Professional training course on "Total Quality Management (TQM)"
„Ï Professional training course on "Statistical Process Control (SPC) using Minitab"
„Ï Professional training courses on "OHSAS 18001 and ISO 14001"
„Ï Professional training program on "Effective Business Communication"
„Ï Professional training program on "Leadership & Personal Styles"
Experience Summary:

Working Area Experience Milestones
Oil & Gas More than 1.5 years Provides guidance and professional support to senior management regarding business improvement, economics, key issues and present any suggestion to Senior Management and Shareholders. Establish and supervise the Balance Scorecard. Lead the team in the development of Working Systems. Work as a Project Manager and involve in the multiple projects. Lead the team in the development, implementation and monitoring of the Risk.

Banking 2.5 yrs Development & Implementation of latest Service & Quality Models with in the Bank. Process Reengineering and Process Improvement, Consumer Process Audit, Process Mapping & Process Development using MS VISIO, Official trainer from Service & Quality department,, Document and Data Control, Measurement and Analysis of data using Minitab software and Process Failure Mode Effect Analysis (FMEA) for Consumer Products.
Business Excellence Consultancy 3.5 yrs Provided consultancy to more than 25 companies in the field of Total Quality Management, ISO 9001:2000, ISO 17799, Capability Maturity Model Integrated (CMMI), BS ISO/IEC 12207, TS 16949 for Automobile Industry, Integrated Management System (ISO 9001, ISO 14000 and OHSAS 18001), Customer Operation Performance Center (COPC) and Quality improvement.
Professional Experience:

Company: ABU DHABI Company for Onshore Oil Operations (ADCO), UAE
Title: Quality Assurance Advisor ( Jan 2007 to onwards)
Core Responsibilities:
ƒæ Strategic Management: Act as an Advisor to provide advises on appropriate strategies for the implementation of a broad corporate approach for performance improvement and quality management throughout the company.
* Lead in the development and managing Quality and Performance Improvement operational short/long term plans.
* Ensures a structured and systematic approach to business improvement and value initiatives throughout ADCO. Supports line management in achieving results.
* Develops and follows up on Business Improvement and value adding initiatives throughout ADCO.
ƒæ Leadership Workshops: Conduct divisional leadership workshops to review the divisional key business objectives prior to Strategy Map enhancement, in line with self assessment results and Stakeholders requirements.
ƒæ Balance Scorecard: Establish and supervise the companies Balance Scorecard. Analyze and report the BSC in timely manner and in full coordination with KPI contributors to assure effective monitoring and integration.
ƒæ Project Management: Organize annual workshops to ensure quality assurance review for the divisional finance proposals related to projects/studies, prior to ADCO business planning development activities.
* Execute Project Board monthly meetings to ensure quality assurance review of all PDD projects proposals/plans.
* Technical evaluation and review of proposed project opportunities and ideas.
ƒæ Risk Management: Lead in the Development and improvement of standards for risk management and contingent plans for critical processes.
* Lead in the development, implementation and controlling of the Risk Management.
ƒæ Process Management: Develop and maintain High Level Process Map for critical business processes and workflows. Conduct annual processes review workshops to identify gaps and suggest action for changes.

Company: United Bank Limited (UBL), Pakistan
Title: Manager Quality (15th June 2004 to 30th Dec 2006)
Core Responsibilities:
ƒæ Quality Models Implementation: Assist Quality Head in development & implementation of latest suitable Quality Models within the Bank
ƒæ Strategic Management: Assist Quality Head in establishing strategic plans, systems, policies and procedures at all levels to improve Quality in order to meet customers' needs and expectations.
ƒæ Six Sigma: Drive continuous improvement around business processes via Six Sigma resources.
ƒæ Process Improvement Teams: Act as a team leader of the Process Improvement teams related to Consumer Products. Also work as a Facilitator/Coordinator/Team member for Branch Operations
ƒæ Change Management: Facilitate Quality and Change Management processes by identifying customer needs and key drivers to reach customer satisfaction goals and financial benefits
ƒæ Quality Management System: Responsible for developing, implementing and evaluating the Quality Management System with in the Bank
ƒæ Cross Functional Initiatives: Lead the Change Acceleration process by managing cross-functional initiatives, which deliver significant results to the business
ƒæ Process Development: Lead the team in the development of Process manuals with in the bank (The manual contains approved theory as well as process maps, developed using MS VISIO).
* Responsible for the upkeep, issuance, and re-issuance of the original processes of Consumer Products to all stakeholders through Document & Data Control System
ƒæ Quality Measures: Lead the team in developing, measuring, monitoring, analyzing and presenting the key Quality Measures and Metrics of Consumer Products using Minitab software
ƒæ Audit: Lead the Audit Team in the audit of Consumer Products Processes.
ƒæ Training: Act as trainer for the Service & Quality training for UBL Staff.
* Appointed as an official trainer from Service & Quality Department to train the people on Service and Quality Standards.
ƒæ Internal Control: Develop and maintain the internal control checklist for Service & Quality.
Professional Experience Continue¡K¡K¡K¡K¡K¡K.
Company: Pakistan Institute of Quality Control (PIQC), Pakistan
Title: Quality Consultant (1st Jan 2001 to 14th June 2004)
Core Responsibilities:
ƒæ Assessments: Gap analysis, cost/benefit analysis, SWOT Analysis and need assessment of client management system
* Reporting of strengths and weaknesses of client management system on the basis of analysis and assessment
ƒæ Quality Management System: Planned and launched a full-scale quality/management system program for the client
ƒæ Training: Provided professional training to the client staff and management on International Quality Standards
ƒæ Business Processes: As a teacher helped the client's staff to understand, establish and document the business processes. Also supervise client on writing and implementation of management system manuals
ƒæ Work closely with all functions to eliminate roadblocks and communication barriers that may effect quality and delivery requirements
ƒæ Quality Assurance System: Develop the formal Quality Assurance System for organizational products and services
ƒæ Audit: Pre certification Audit/Assessment of clients management system according to desired certification
* Advice to client's management on resolution of system specific problems affecting processes or products

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