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Skills: PC, MAC, AS-400, Microsoft Office, PeopleSoft, Word/Excel (expert), FileMaker Pro, some Power Point, Advertising, ICD-9/CPT Coding, Private Health Insurance, Medicare, Pre-authorization, explanation of benefits to patients, collections and medical billing: Dispatch, Trip-Tickets, Compã's: purchasing and maintaining inventory. Maintained company vehicles, checking in/out company cars, vans, and trucks; Quicken, QuickBooks, Photoshop, Art Explosion, Netscape, Internet Explorer, E-Mail, Omni Form, Outlook Express, Apple Works, and most general office programs. 10-key by touch, 50wpm, scanners, printers, and general office machinery. Supervision of others, hiring and termination. Sales and Customer Service Manager for Wal-Mart for 8 years (one of the original start-up employees). Ticket Master.
➢ Employment History:
NBC-KNTV Channel-11, San Jose & KBWB-20, San Francisco 5th Largest Market in the US.
Administrative Assistant III to the V.P. of Engineering 3-2000 / 2-2002
Budget, A/P, A/R, RFI, RFP, purchasing, PO's, payroll for department, maintain FCC records for stations, preparing all engineering correspondence deemed necessary; Charge of Customer Service and complaints during NBC transition, this included hiring and training a customer service bank of personnel to answer viewer questions, track and chart complaints for NBC-New York executives, as well as a host of other duties as needed for the department and NBC.
San Jose State University
Division Secretary III / Administrative Asst. III
Division of Teacher Education 5-1996 / 3-2000
Office Manager - Administrative Assistant III. For the Division of Teacher Education. Supervising two Program Secretaries and seven student assistants. In charge of Division budget, A/P, A/R, PeopleSoft, purchasing, faculty appointments, department personnel salaries increases which including evaluation reports. Performed the administration of the division class schedules, including faculty & classroom assignment. Other duties as needed.
San Jose Medical Group
Patient Service Rep. & OB/GYN Office Manager 5-1989 / 5-1996
Schedule appointments and procedures for medical director, ICD9/CPT coding and billing, insurance verification, and pre-authorization, explanation of coverage to patients, collection of payment due (co-pays & patient portion). OB/GYN Department Manager for five years and Customer Service trainer. Served on several committees and was a key player in developing and implementing new scheduling and billing software for the company. Also worked back office as MA when needed.
Wal-Mart 1983 / 1989
Customer Service Manager balancing 20 registers and supervising over 30 cashiers, Christmas returns for 7 years, Department Manager over Housewares (2 million a year, I increased by 50%, customer complaints. Was one the originally start-up employees.
Methodist Hospital, Houston Medical Center 1982 / 1983
Nursing Assistant
Houston Lighting & Power 1980 / 1982
Dispatcher: Worked midnight shift taking calls and dispatching crews for repairs, as well I worked as a Field Service Rep.: Trouble shooting customer service problem calls, collected over due bills, turned lights off and on, dispatched line-crews for major problems, dealt with angry customers about lights being out and how long repairs would take as well as turning off power for non-payment of bills.
Baytown Medical Center Hospital 1978 / 1980
Nursing Assistant, Ward Clerk, and general patient care (no meds).
Worked in Medical and Surgical units, as well as, fill-in for ICU, CCU, & E.R.
➢ Education:
Lee College General Education (total 39 Units)
Nursing Pre-req.
Houston Community College Nuclear Medicine
Robert E. Lee High School Graduate.
➢ Organizations:
National Deans' Honor List 2006
➢ Letters of Recommendation:
Available upon request.
➢ Desired Salary:
Negotiable, dependent upon benefits.
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