Resume - IT, Web Developer and Network Admistrator

Misco Jobs

Resume #73400

CONTACT INFORMATION:
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PROFESSIONAL EXPERIENCE:

February 1, 2008 – Present Information Technologist
Hytek Computer Sales and Services
Box 2409, Rocky Mountain House,
Alberta T4T 1J6 Canada

IT Technician:

* Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
* Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
* Respond to service calls; diagnose and correct equipment failure and malfunctions; repair or replace malfunctioning equipment including printer, switch, router and modem.
* Perform a variety of technical tasks in the installation, diagnosis, repair and maintenance of computers, network job entry stations and related equipment within the computer network.
* Install, test and update computer equipment (computers, servers, peripherals, programs and software)
* Ensure the maintenance, administration and security of hardware
* Diagnose and treat incidents
* Diagnose and repair third party software that the clients are using.
* Diagnose and repair desktop and laptop computers such brand as: IBM LENOVO, ACER, HP COMPAQ, DELL, GATEWAY ETC.
* Diagnose, repair and install maintenance kit for different types of printer.
* Downgrade OS from Windows vista to XP (if XP drivers are available).
* Performed spyware and virus removal for customer's computer.
* Disaster recovery and data backup.
* Install and set up printer to Clients.
* Evaluate and install computer hardware, networking software and operating system software.
* Install/Troubleshoot customer internet (Wireless card and/or DSL modem)

Network Technician:

* Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols and/or one or more non-UNIX based operating systems.
* Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
* Install, configure, and maintain personal computers, file servers, ethernet networks, network cabling, router and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.
* Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
* Anticipate communication and networking problems and implement preventive measures.
* Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
* Document network problems and resolutions for future reference.
* Provide problem-solving services to network users, Implement data, software and hardware security procedures, Set up local area networks and connections to the internet.
* Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
* Investigate user problems and needs, identify their source, and determine possible solutions.

Additional Responsibilities:

* Edit existing company website.
* Consult with clients to develop and document web site requirements.
* Create and optimize content for web site using a variety of graphics, database, animation and other software.
* Install and repair satellite internet such as Hughesnet (KU) and Netkaster (KA).

July 1, 2007 – January 11, 2008 Website Administrator and IT
Al Ahlia Contracting Companay
PO Box: 25419. Safat 13115. Kuwait

* Modify and update company's website. (www.acg.com.kw)
* May assist directly with website design.
* Do field work in different project site of the Company.
* Installs software/hardware and troubleshoots problems on a network.
* Performs server backup and file restorations as requested.
* Configure email to host domain.
* Instructs users in the use of equipment.
* May oversee or assist in the installation of communications hardware.
* Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols and/or one or more non-UNIX based operating systems.

June 2006 – May 2007 Administrative Assistant
Rosram Manpower & Allied Services Corporation
Valenzuela, Metro Manila, Philippines

* Maintain procedures manual to ensure consistent performance of routines.
* Meet clients and discuss necessary requirements and staff needed.
* Provide clients with the best possible service tailored to suit their specific needs.
* Conduct interviews for job seekers.
* Tailor services in response to client and candidate needs.
* Troubleshoot computers when problem occurs.
* Creates and modify documents using Microsoft Office.
* Maintain hard copy and electronic filing system.
* Support staff in assigned project based work.
* Assists with special events planning.
* Respond to public inquiries on the telephone, email and in person.
* Resolve complaints within the scope of information and authority and refer to others, as appropriate.
* May perform portions of the work of higher classified positions, as assigned.

March 2006 – June 2006 Freelance Programmer and Flash Developer

* Creates multimedia presentation on "Poetry on Canvas by Carol Tanjutco" that was showed in Rockwell Makati City. Philippines and New York City, USA.
* Studies Goldmine Sales and Marketing software and Conducts training for the company software-consulting manager on how to create program and how to use the software.
* Creates multimedia presentation for Mossimo Philippines entitled "Mossimo holiday 2004 collection ladies category.
* Creates wedding presentation using Macromedia Flash 5 and Flash MX.
* Creates inventory system for small size business using Visual Basic 6.0 and MS Access.
* Debugs and Creates Back up files for Parco Department Store database.
* Creates website for school projects using HTML and Macromedia Flash 5.

August 2005 – February 2006 Call Center Agent
Con Quest International
Makati City, Philippines

* Call and help clients choose insurance policies that suit their needs.
* Answer incoming telephone calls in a fast-paced, performance-based call center environment where every call is monitored and recorded.
* Prepare reports and maintain records
* Seek out new clients.
* Handles customer telephone calls to conduct transactions, complete balance inquiries and related activities.
* Handles in the best interest of both customer and company
* Greet clients in a pleasant, friendly style
* Interact with customers to provide information in response to inquires about products and services

January 27, 2003 – May 14, 2005 Web Developer / Flash Developer / Programmer
Unison Computer Systems Inc.
132 West Avenue, Quezon City, Philippines

Web Developer

* Designs and develops the company's website (www.unison.com.ph)
* Design, create and update internal and external web pages for Residential Computing.
* Remain current on the graphics and web design communities.

Flash Developer

* Implementing innovative Flash techniques and features.
* Problem-solving in scripting, performance and optimization of Flash projects.
* Conceptualizes multimedia presentations seminars for clients of Sales department.
* Creates the company's presentation in Microsoft competition using Macromedia Flash 5 and MX.
* Creates the company's presentation for clients.
* Create slideshow with training and development of Residential computing.
* Act as a technical resource for Residential Computing.

Programmer

* Code, test and troubleshoot programs utilizing the appropriate database and programming technology.
* Refine data and format final product.
* Maintain and modify programs, make approved changes by amending flow charts, develop detailed programming logic, and coding changes.
* Test and develop programming modifications.
* Write new program code using prescribed specifications.
* Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part.
* Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor.
* Confer with users to gain understanding of needed changes or modifications of existing programs.
* Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls.
* Maintain confidentiality with regard to the information being processed, stored or accessed.
* Assist personnel of other departments as a computer resource.
* Formulates and develops the product inventory system that can facilitate the monitoring of product's incoming and outgoing using Visual Basic and MS Access.
* Studied and creates heat service and support software for help desk software for clients.
* Helps develop the company Field Service Monitoring System using Ms Access.
* Other duties as assigned.

EDUCATIONAL BACKGROUND:

COLLEGE: BACHELOR OF SCIENCE IN COMPUTER SCIENCE AMA Computer University
Project 8, Quezon City, Philippines
May 2000 – 2002 (graduate)

BACHELOR OF SCIENCE IN MARINE TRANSPORTATION
Philippine Merchant Marine School
Recto, Metro Manila, Philippines
June 1993-1997 (graduate)

TRAININGS ATTENDED AND PROJECTS COMPLETED:

July 20 – August 12, 2006 Oracle 9i with SQL Programming
Introduction to Oracle Programming: SQL and PL/ SQL.
Informatics
Valenzuela, Metro Manila

July 7, 2004 – October 2005 Fire Aide / Volunteer
Valenzuela City Fire Station Philippines

September – December 2001 MIS Assistant for Isuzu Manila, Philippines
Provides back-up for assignments such as minor troubleshooting,
Programming assignments for the System Development Project.
(Customer Relations Database, Invoicing System, LTO System, etc.).
Reported directly to MIS Supervisor and Operations Manager.

S.O.L.A.S. Training Attend a S.O.L.A.S training
Albatros Foundation in Laguna Philippines

Thesis Computer Aided Instruction on Car Accessories, Racing, Safety and Leisure
– a multi-media, interactive database using Visual Basic.

Case Studies Honda Automotive Inventory (Visual Basic)
Enrollment System for St. Patrick School of Quezon City (Visual Foxpro)
Customer Information System for Honda (Visual Basic)
Website for Isuzu Manila, Inc. (HTML)

KNOWLEDGE AND SKILLS:

Knowledge in Various Computer Programs / Language:

* Oracle 9i w/ SQL programming
* Visual Foxpro
* Macromedia Authoware 5
* C Language
* Macromedia Flash 5 and MX
* Visual C ++
* HTML
* Unix OS
* JAVA Script
* Visual Basic 6.0
* Visual Basic.net
* Heat service and support
* Crystal Report
* MS Access
* Ulead Cool 3D 3.0
* FrontPage
* Goldmine sales and marketing software
* MS Word, Excel, etc.
* Microsoft PowerPoint
* Adobe Photoshop
Exp. with 95/98/NT/2000/XP/Vista; NT4.0, 2000, 2003; Experience with VPN, firewalls. Knowledge in website development. Typing skills 40 - 45 wpm w/ 95-98% accuracy, perform hardware troubleshooting. Ability to learn and adapt new systems and applications. Work with users requires interpersonal skills. Driving skills. Other Hobbies and Interests include car and motorcycle maintenance.

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