Resume - Analyze, design, develop, implement, and evaluate performance improvement progra...

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Resume #73762

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SUMMARY OF QUALIFICATIONS

* Analyze, design, develop, implement, and evaluate performance improvement programs using the ADDIE process.
* Experienced in designing and developing online (Web-based e-Learning) and blended learning as well as video training programs.
* Develop procedures, policies, and documentation and online communication using Information Mapping.
* Knowledgeable and articulate instructor. Experience in clearly and concisely presenting complex ideas and projects.
* Can read, write, and speak Spanish.
* Have used/been trained in Microsoft Word, PowerPoint, Excel, and Project, Lectora, Dreamweaver, Visio, Flash, Simpro, Photoshop.

EDUCATION AND TRAINING

Indiana University - Bloomington, Indiana
Master's Degree in Instructional Systems Technology - 1987

Indiana Vocational Technical College - Indianapolis, Indiana
Associate Degree in Computer Programming Technology - 1984

Ball State University - Muncie, Indiana
Bachelor's Degree in Special Education - 1976

Certifications:
Web Design and Multimedia from Georgia Institute of Technology – 2001; Accomplishment-Based Curriculum Development System – 1998; Developing Procedures, Policies, and Documentation Using Information Mapping - 1992; Mapping Online Communication (using Information Mapping techniques) - 1995.

Training seminars:
EDACS System, Ericsson GE Mobile Communications, Inc. - 1993; Principles of Real Estate; Alpha Omega College of Real Estate - 1994

HIGHLIGHTS OF EXPERIENCE

Aug 98 – Sept 07: AT&T (formerly BellSouth Telecommunications) – Atlanta, Georgia
Instructor/Instructional Developer
Responsible for analyzing human performance problems and recommending training and non-training interventions for both management and non-management employees. Analyzed, designed, developed, implemented, and evaluated performance improvement programs using the ADDIE process. Responsible for project coordination with contractors.

Jan 98 - July 98: Barrios Technology, Inc. - Houston, Texas
Curriculum Developer/Instructor Certifier
Assisted in the definition of training requirements for the International Space Station Training Office at NASA's Johnson Space Center and in the design and development of supporting technical training materials across a variety of media. Supported the development and conduct of the Space Flight Training Division Instructor Training Course by giving instructional technique classes, observing and critiquing practice training sessions, and certifying instructors.

Mar 97 - Dec 97: LESCO - Hampton, Virginia
Technical Editor/Infolink Programmer
Maintained quality assurance of U.S. Army technical manuals through editing and hypertext linking of scanned documents. Also wrote Standard Operating Procedures for technical editors.

1993 – 1994: Remtech Services, Inc. - Newport News, Virginia
Instructional Developer
Developed interactive multimedia courseware training for "Toolbox for Course Development" (TCD), a multimedia authoring system developed for Army's automated intelligence system, "All Source Analysis System". System was designed to use computer-based simulation to train Army intelligence personnel in use of TCD.

1992 – 1993: EER Systems Corporation - Newport News, Virginia
Training Analyst
Provided analytical and technical support to U.S. Army Training Development and Analysis Directorate in analysis, design, development and preparation of performance improvement materials for guidance, job aids, and Training and Doctrine Command (TRADOC) job aid pamphlets. Also provided TRADOC with courseware development for Distributed Training Program through involvement in producing first phase of Advanced Noncommissioned Officer Course.

1988 – 1992: Newport News Shipbuilding & Drydock Company - Newport News, Virginia
Training Program Developer
Analyzed, designed, developed, and evaluated new and on-going functional training programs for shipyard workers. These included 230 minutes of video programs and CBT interactive multimedia programs with accompanying tests and paper-based materials. Specific training programs developed include: Installation, Maintenance, and Removal of Containments; Changing a HEPA Filter Prefilter; Temporary Lead Shielding; Asbestos Control; Operating a Hydraulic Torque Wrench; RadCon (Radiation Control) Article 106.1 ATC Training.

1987: Altschuler, Melvoin, and Glasser - Chicago, Illinois
Instructional Design Intern
Served as Project Manager and Lead Designer for development of microcomputer courses for CPA firm. Developed courses including "Introduction to Microcomputers", "FAST" (Accounting Software), and "SMART Word Processing".

1979 – 1986: Indiana Reformatory - Pendleton, Indiana
Teacher
Taught Adult Basic Education Literacy skills to offenders at maximum-security state prison. Designed and developed self-paced instructional materials for development of reading skills.

ASSOCIATION MEMBERSHIPS

* International Society for Performance Improvement (ISPI)

AWARDS/HONORS

* Certificate of Creative Excellence (1992), U.S. Industrial Film and Video Festival, "Operating a Hydraulic Torque Wrench".
* Department Head Award (2001), BellSouth Telecommunications

SUPPLEMENTAL INFORMATION

* DOD Secret security clearance (inactive).
* References available upon request.
* Bilingual: English and Spanish

ADDENDUM

INDEPENDENT CONTRACT/TEMPORARY/PART-TIME WORK

2004 – 2007: Cobb County Adult Education Center – Marietta, Georgia
Instructor
Taught English classes two evenings per week to adults in the English as a Second Language program.

2001 – 2003: Latin American Association – Atlanta, Georgia
Instructor
Taught English classes two evenings per week as an adjunct ESL instructor for DeKalb Technical College at the Latin American Association. Developed some of my instructional materials/activities and delivered some of my lecture material in both English and Spanish.

1998: Compaq Computer Corporation - Houston, Texas
Trainer
Trained permanent Compaq associates and temporary employees within the Configure to Order (CTO) factory in concepts and skills required to build computers according to customers' specifications. Taught classes in Computer Hardware Basics and Handling and Assembling Desktop Computers.

1996 – 1997: EZDial, Incorporated - Virginia Beach, Virginia
Independent Sales Representative
Marketed internet access accounts and worldwide web site development services to individuals, corporations, and organizations throughout Hampton Roads area.

1996: Philip Morris, International - Richmond, Virginia
Technical Writer
Contracted by Information Mapping, Inc. to work as a team member in development of user's manual and related training materials that were designed for training stockroom employees in the use of SAP R/3 (computerized inventory tracking and ordering system).

1995 – 1996: Newport News Shipbuilding & Drydock Company - Newport News, Virginia
Training Program Developer
Designed and developed crane maintenance courses for electricians, electrical engineers, and test technicians. Each course included instructor guide, trainee guide, video program, written tests, and performance evaluations.

1992 – 1994: Coastal Video Communications - Virginia Beach, Virginia
Script/Technical Writer and Instructional Designer
Wrote script for "Incident Command System" and wrote two OSHA standards technical manuals; "Chemical Process Safety Management". and "Use of Lead in the Construction Industry". Designed and developed CD-ROM interactive multimedia course (Electrical Safety).

1986: Indiana University/Purdue University at Indianapolis
Assistantship
As Instructional Developer/Graduate Assistant, developed computer-based training course, "Persuasive Letter Writing", for University Writing Center and Indianapolis Public Schools. Also consulted in two five-day seminars for teachers.

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