Resume - Project Management, Aramco, Telecom, Unix, management, Data, Fiber optics

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Resume #75217

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Objective:
Goal-oriented and self-motivated Project Manager with a strong telecommunications background and a reputation of excellent customer service. Resourceful, customer-focused, self starter with a positive attitude and an exceptional ability to coordinate, manage resources and personnel in the completion of complex projects. Effective communicator with eleven plus years of experience working with people from many different disciplines with varying degrees of technical experience and all levels of management in communications industry; a technical professional whose reputation is "getting the job done".
Seeking a position where my leadership, project management skills and enhanced communications industry experience will contribute, add value and add to profitability in a fast paced growth-oriented environment.

Professional Experience

AT&T NRC (Network Reliability Center)
Inter-Office Facilities Group, Chicago, Ill.
Project Manager/Telecom Engineer May 2005 - Present

The key objectives of Network Reliability Center are Take care of customers, Meet Financial Commitments, Meet Regulatory Requirements, Handle the Load. The operations vision to be the best in the industry at delivering and maintaining communications services that enhance people's lives. Some of my functions with the group are as follows.

* Draw up training procedures and methodologies for new managers to follow, while always being a major contributor in providing coaching and feedback.
* Mentor and coach more junior staff.
* Provide support/ technical guidance for the introduction of new Transport technologies to other support groups and also recommend new installations or modifications to improve existing facilities.
* Check plans, designs, materials purchased and equipment for conformity with specifications.
* Inspect designs or plans for diversity.
* Liaise with suppliers, clients, consultants or commissioning engineers concerning the design, installation or construction and commissioning of assigned work.
* Delegate work to engineers from various groups such as design, construction.
* Support the creation of training job aids associated with the introduction of new process.
* Initiate and maintain conference meetings regarding the outages and ensuring information is relayed to the appropriate groups, till the issues have been resolved. Keep discussions issue-focused; present relevant facts or data; try to seek win-win solutions.
* Review work done by management and provide consultation to various internal groups.
* Provide/suggest multiple solutions within and outside the area of expertise to meet the needs and demonstrate the willingness to learn and apply new skills needed to deliver quality results.
* Ensure timely delivery of services with a dedicated customer focus and dealing with internal and external escalations. Gather and Analyze business needs and requirements.
* Coordinate and be a focal point of contact and a technical lead for vendor meets, manage escalations, scheduling, and dispatches. Monitor, track and report to Customer Service Managers and Executives the status and plan of action for resolving complex issues.
* Partner with other network organizations to ensure the customers success while meeting departments service measurements.
* Manage critical outages/cable¡Vfiber cuts; FCC reportables (impacting 70k customers or more). Multi-task by performing root cause analysis, coordinating with construction, splicing & maintenance techs, vendors and the customers.
* Coordinate and direct interoffice facility disaster recovery efforts and submit FCC outage reports.
* Provide support via meetings for the introduction of new transmission systems technology.
* Technical support to our Procurement group in the selection of transmit/receive cards for the transport equipment installations.
* Utilize a complex work station to interface with remote equipment. Make reports using Microsoft Office tools such as Word, Excel, Outlook¡Ketc.

Ameritech Signaling Network Control Center (NOC),
Surveillance & Recovery Group (SRG)
Chicago, Illinois
Telecommunications Specialist July 1997 ¡V May 2005

SRG previously known as Signaling Control Network Center has the overall responsibility of 24/7 SS7 Surveillance, Provisioning and maintenance of Ameritech's five state regional communication switches. The group is also responsible for software/hardware communications upgrades and special projects which included working with vendors, customers etc. Some of my functions with the group are as follows.

* Led and resolved outages that consisted of communications network/switch isolations and simplexes; which could have a negative customer and marketing impact.
* Supervised vendor Installation, while following the maintenance and operating procedures (MOP). Oversaw vendors during installation, maintenance and provisioning of new equipment. Served as project lead in the implementation of ISO-90002 certification. Trained and assisted center personnel in implementation of ISO certification as well as work practices.
* Notified executives' 2nd & 3rd level management. Reported to customer service executives the status and plan of action for troubleshooting customer networks. Customer networks included AT&T, MCI, Verizon, SBC and others. Testing included dialing into CSU/DSU and setting loops up for IXC to test to.
* Utilized UNIX based system, using VI, Grep. Telnet into servers, to provision and troubleshoot. Scanned the health of the SS7 Network using MOCs/NMA. Troubleshoot and repair SS7 hardware and software problems.
* Scanned the health of the network by logging into Ameritech's 5 state communication switches manufactured by Alcatel, Lucent, Nortel, Ericson, Siemens,Tellabs; logged into routers and verified the status of its components.
* Conducted comprehensive testing and analysis of the SS7 network; which included Continuity Testing, End-to-End testing/analysis of data base access services/functionality, such as LNP. Stress testing SS7 links, Signal transfer point (STP), Signal control point (SCP) and Service Switching Point (SSP) performance testing.
* Issued planned activity notices; notified all the parties' involved, scheduled dispatches, procured needed equipment and kept a record. Responded to (internal/external) complaints and escalations with urgency and followed it up with a ticket. Administered and managed daily activities associated with the network element, monitoring, testing systems.
* Defined training procedures and methodologies for new associates to follow, while always being a major contributor in providing coaching and feedback. Drew up procedures and designed flow charts to clarify troubleshooting and testing procedures. Tested, isolated and resolved software and hardware issues. Responsible for identifying, analyzing and repairing network problems.

Education:

M.B.A (Incomplete) ¡V DePaul University
Business Management, Business Law, Business Accounting, Project Management.
Bachelor of Science Degree in Electronics Engineering Technology ¡V Devry University

Corporate Certifications:

„X Environmental Compliance
„X ALCATEL MEGAHUB STP Operations & Maintenance
„X Tekelec Eagle STP and Agilent AcceSS7
„X DMS STP Surveillance
„X Circuit Testing
„X Fiber to the Prem (FTTP)
„X CISCO 15454

Awards Received

AT&T team and individual awards, 'Count on Me' Awards, Attendance Award. Outstanding Performance Award.

References:
Available upon request.

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