Resume - Experience interfacing with clients promoting change; past experience in sales a...

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Resume #75505

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B.Eng.

OBJECTIVE

A position as a technical representative, editor or technical author in Asia.

PROFILE

-12 years experience as a technical writer
-experience interfacing with clients promoting change; past experience in sales and service
-multilingual with superior communication skills; both written and verbal
-team player
-responds well to a dynamic workload
-experience in computer technical support and system administration

LANGUAGES

Fluent in English, French and Spanish. Knowledge of Thai.

SECURITY CLEARANCE

Secret

COMPUTER SKILLS

Software: Gipsy, SAP, Product View, Arbortext Epic (SGML) and Inmedius Author Pro with S1000D plug-in (XML), Adobe FrameMaker+SGML and PRO/Engineer
Certified A+ and Network+ Certified Support Specialist

WORK EXPERIENCE in Europe

-Technical Writer, EADS/Airbus, contracted to Interface-Ibérica (Spain)June 2008-present

WORK EXPERIENCE as a self-employed contractor in Canada (December 1998-April 2008)

-Repair Engineer; Rolls Royce Canada; contracted to CDI Professional Services, Ltd.
-Technical Writer, Bell Helicopter Textron Ltd. contracted to Inmedius
-Technical Writer, DEW Engineering Ltd.; contracted to AIM Personnel
-Technical Writer, CMC Electronics Inc./BAE Systems Canada
-Technical Writer, Appendix Publishing Inc.; contracted to AIM Personnel
-Technical Writer, MDS Aero Support Corp.; contracted to AIM Personnel

WORK EXPERIENCE in Canada

-Section Leader of Technical Writing, CMC Electronics Inc./BAE Systems Canada
May 1999-May 2002

-Technical Writer, Computing Devices/General Dynamics Canada
September 1997-June 1998

-Technical Writer, WorldHeart Corp.; contracted to Noramtec Consultants Inc.
July 1998-March 1999

-Technical Writer, MDS Aero Support Corp.; term employee
February 1997-August 1997

-Technical Writer, Bombardier Inc.; contracted to TAD Technical Svcs.
October 1996–February 1997

WRITING AND DOCUMENTATION ACHIEVEMENTS

-For EADS/Airbus: Proofread Simplified English and created Removal and Installation manuals for the Airbus A400M.

-For BAE Systems Canada: Produced a vastly superior product to that requested by internal customers; and within specified deadline. Managed team members to produce faster and better quality of work to properly complete the project to better satisfy the end-user (external customer) upon delivery. The approach taken to this previously troublesome project earned exceptional praise upon completion.

-For BAE Systems Canada: Screened RFPs (Request for Proposal) and provided estimated costs, feasibility and personnel requirements. In some cases this saved the organization from contracts that were not profitable.

-For BAE systems Canada: Created and updated aircraft maintenance manuals, service bulletins, wiring diagrams, operator manuals and installation manuals to ATA-100 specifications.

-For Rolls Royce Canada: Created TIMs (Technical Information Manuals) using FrameMaker+SGML. Judgments had to be made as to the cleaning, inspection, repair and non-destructive test procedures for turbine engine parts.

-For Bell Helicopter: Edited and converted maintenance manuals for the 412CF (Griffon) helicopters from CFTO format to S1000D (XML) using Arbortext Epic with Inmedius Author Pro.

-For DEW Engineering: Updated and created maintenance and operator manuals (CFTO) for military hardware and commercial airport bridges in SGML using Arbortext Epic.

-For Bombardier: Created and edited on-line, web-based documentation for Maintenance, Inspection and Operation Manuals, Recommended Spare Parts, and Vendor Documentation Listings.

EDUCATION

-Network+ Certification
Certification obtained, Willis College of Business and Technology, Ottawa, Ontario
August 2005

-A+ Technical Support Specialist Diploma and Microsoft 2000 Network and Operating System Essentials (2151B)
Willis College of Business and Technology, Ottawa, Ontario
August 2003
Graduated with High Honours

-Introduction to PRO/Engineer
RAND Worldwide, Ottawa, Ontario
April 2000

-Bachelor of Engineering
Concordia University, Montréal, Québec
May 1996

LICENSES

-Licensed Private Pilot

References available upon request

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