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Qualifications Summary
Highly personable Customer Service Professional with over twenty years of successful experience in fast track customer service oriented environments.
Talent for identifying customer needs and presenting appropriate company product and service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
Expertise in resolving escalated customer service issues.
Proficient with Microsoft Office System.
Professional Experience
ALBERT JOHNSON INSURANCE – Farmers Ins. - Pearland, TX 1/08 – Present
Agency Contact Manager
Contact customers, answer telephone, greet customer, take payments, quote and write new business, turn in claims, notate and submission of computer, etc.
CLAYTON A. JOHNSON INSURANCE – Independent - Friendswood, TX 2/07 – 9/07
Customer Service Representative
Open business for daily operations, greet customer, take payments, quote and write new business, turn in claims, answer telephone, notate and submission of computer, etc.
SCOTT FINLEY INSURANCE – Farmers Ins. - Searcy, AR 3/04 – 12/06
Customer Service Representative
Open business for daily operations, greet customer, take payments, quote and write new business, turn in claims, answer telephone, notate and submission of computer, etc.
SELF-EMPLOYED – Searcy, AR 1995 - 2004
Nail Technician
Answer telephone, make appointments, and perform services for customers.
(e.g. manicure, pedicures, artificial nails).
Education and Training
CURRENTLY HOLD INSURANCE LICENSE FOR THE STATE OF TEXAS CASUALTY, PROPERTY, SURETY, & MARINE
Resident Producer Agent * Insurance Specialty Training of Arkansas - 2005
Arkansas State University – Searcy, AR 1985 & 2004
CERTIFICATE OF DATA PROCESSING / COMPUTER FUNDAMENTALS
Pangburn High School – Pangburn, AR Year Graduated 1984
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