Resume - I have been in Customer service Line since 10 years. I have experince towards h...

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Resume #78777

CONTACT INFORMATION:
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PERSONAL BIODATA

Date of Birth: February 04, 1975

Status: Married

Sex: Female

Nationality: Malaysian

Race: Tamil

Religion: Roman Catholic

Nationality: Malaysia Gender: Female
Marital Status: Married
Permanent Residence: Malaysia

Educational Background
Institute / University: Southern Pacific University (Distance Learning Programme)
Located In: Malaysia
ACADEMIC BACKGROUND

EDUCATION: SIJIL PELAJARAN MALAYSIA (SPM)

January 1988 - December 1992:
Sekolah Menengah Sungai Besi, Kuala Lumpur
SRP: Aggregate 30, Division 1
Sijil Pelajaran Malaysia

January 1982 - December 1987:
Sekolah Rendah Kebangsaan Salak South,
Kuala Lumpur
Peperiksaan Penilaian: 3A 2B

Current Employment History
. Company Name: Signature Service Office
Position Title: Front Desk Executive
Position Level: Junior Executive
Specialization: Customer Service
Industry: Others
Monthly Salary: MYR 1700
Date Joined: Jan 2008 Date Left: -

Work Description:
To assist incoming and outgoing calls
To arrange the despatch accordingly
Assist the photocopying, faxing and other clerical duties as well.
1) Handling incoming and outgoing calls.
2) Record down the calls records details accordingly.
3) As per instructions from the clients take down the messages & notified via sms or email.
4) Collect the mails and record down the details on their acknowledgement cards accordingly.
5) Ensure that, faxes notify to the virtual clients accordingly and the faxes for office clients to be deliver to their particular offices accordingly.
6) Upon of signing up new clients, prepare the folders and together with mails & faxes recorded cards as well.
7) As per the new client instruction add in the contact list details for the greeting and ensure that instructions are followed accordingly.
8) Prepare and organise the folders for Virtual tenants once they has been confirm the tenancy.
9) Organised and delivered the courier, mails and faxes to office clients or virtual clients accordingly.
10) Upon of the request send faxes and delivered to the particular clients offices.
11) Ensure that all the outgoing and incoming faxes record down accordingly for the monthly charges.
12) Send the sms notification for the mails and faxes received to Virtual tenants accordingly.
Delivered the documents to suites.
To handle the complaints.

2. Company Name: Elken Sdn Bhd
Position Title: Distributor
Position Level: Fresh/Entry Level
Specialization: Marketing/Business Development
Industry: Manufacturing / Production

Date Joined: Sep 2006 Date Left: -

Work Description:
TOWARDS ACHIEVE THE TARGET. i NEEDS TO PERFORM ACCORDINGLT TO MEET PEOPLE TOWARDS THE TARGET. THERE FOR HERE IS THE REALLY CHALLENGING AND EXCITEMENT AS WELL TOWARDS MEETING PEOPLE.

3. Company Name: Servcorp Menara Standard Chartered
Position Title: Customer Service cum Receptionist
Position Level: Non-Executive
Specialization: Public Relations/Communications
Industry: Retail / Merchandise
Monthly Salary: MYR 1700
Date Joined: May 2006 Date Left: -

Work Description:
To handle incoming and outgoing calls.
To arrange the couriers for daily basis.
To key in companies data profiles.
To attend the guest and customer complaints as well.
The other clerical duties.
Have to present the client welcoming.

WORKING EXPERIENCE

Active Magnitude
Event Customer Service (Jan1993-Dec1995)

-To set-up the outlet for the events
-Handle customer requirements.

Palace Of The Golden Horses
Customer Service Agent (1996-Dec1998)

-Handling customer complaints
-Handling PABX System &
-Clerical duties.

Mahajaya Housing Development
Junior Clerk (Jan1999-2001)

-Admin and clerical office duties.
-Handling incoming call.
-Write the delivery orders
-Faxing the documents.

Royal Selangor Club
Customer Service cum Receptionist (April 1,2001-2002)

-Handling PABX System
-Members complaints
-Note down the messages.
-Note down the incoming Cheque

Hi-Tech Utama
Front Desk Executive

Handling PABX System
-Members complaints
-Note down the messages.
-Note down the incoming Cheque
Take down the complaints and administration job as well
________________________________________
Availability: Immediately after notice period of 1 month(s)

Top Skills
Skill Years Proficiency
Customer service >5 Advanced
Cutomer Service >5 Intermediate
PR Communication >5 Intermediate

Languages
Proficiency (0=Poor - 10=Excellent)
Language Spoken Written
Tamil 10 10
English 10 10
Bahasa Malaysia 10 10

Additional Info
Availability: Immediately after notice period of 1 month(s)

Miscellaneous
Expected Monthly Salary: MYR 2000 (Negotiable)
Willing to Travel: Light (<25%)
Willing to Relocate: No
Possess Own Transport: Yes

References
Will be provided

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