Resume - I have a Bachelor of Science in Computer Science and in March '09; i will be get...

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Resume #79401

CONTACT INFORMATION:
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SUMMARY OF QUALIFICATIONS:
------------
- Bsc Computer Science (Dec '07)
- Microsoft Certified Professional - MCP(Mar '09)
- Microsoft Certified Technical Specialist (SharePoint) - MCTS (Mar '09)

OBJECTIVE:
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My objective is to use both the Academic knowledge and the technical skills acquired from college and work respectively, in bringing development and growth for myself, as an individual, and for the organization that I am working for. This would be made possible by ensuring that assigned tasks and responsibilities are fulfilled in a timely, cost effective and most efficient way.

WORK EXPERIENCE:
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Apr.2002 to Feb. 2003 Barclays Bank Zambia Plc Obote Branch, Kitwe
Jan.2004 to Mar.2004 Barclays Bank Zambia Plc Northend Branch, Lusaka
Jan.2005 to Mar.2005 Barclays Bank Zambia Plc Mutaba Branch, Lusaka

Position - Customer Advisor B1
Reporting to the Branch Manager.
Under Customer Service:
* I used to:
-Undertake end to end cashier and banking hall duties as well as managing cash evacuation and balancing of till, ensuring excellent customer service at the counter.
-Co-ordinate branch sales initiatives by effective lead generation.
-Identify when and where to refer customers to an appropriate area of delivery for specialist sales help or advice.
-Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
-Deliver world class customer service practices and adherence to Barclays Service standards.
Under Operation Rigour:
* I used to:
-Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
-Ensure compliance with operational risk and rigour requirements.
-Comply with all relevant legislation like banking code, service standards, fraud prevention and laundering procedures.

Under Team Working:
* I used to:
-Work with the retail branch to deliver exceptional business performance.
-Share knowledge experience and best practice with other team members.
-Provide cover for other Customer Advisors when required.
Under Self:
* I used to:
-Agree performance development with the team leader.
-Pursue self development to increase personal effectiveness, acknowledging strengths and areas for development.
-Drive performance.
-Build pride and passion.
-Delight customers.
-Execute at speed.
-Protect and enhance the banks' reputation.
-Grow talent and capability.
Under Achievements:
* Barclays Eagle wards Nominee for the year 2002
* Youngest Cashier across Barclays Zambia, 2002.
* October 2002 Cashier of the month.
* Recongnised as a Wiz Kid for Barclays Africa 2002, by the Zimbabwean based Regional Counter Manager.
* Appointed as Branch Sales Champion for Barclays Bank Kitwe Obote Branch, 2002.

Jul.2007, Mopani Copper Mines, Kitwe
Position – Network Support (Internship)
Main duties and responsibilities
-Reporting to the Network Engineer.
-Assist in the provision of voice and data communications facilities, evaluating and recommending any proposed enhancements to all corporate telecommunications and data networks.
-Install personal computers, printers and associated peripheral equipment ensuring all compliance with regard to the health, safety and welfare of all employees.
-Document and maintain information relating to the communications network and hardware/software utilised within the inventory database
-Provide first level support for all hardware and software faults reported by the units and expedite to the appropriate service department under the terms of the agreed SLA where necessary
-Assist in the provision and maintenance of the corporate internet and intranet facilities
-Devise and implement appropriate operational procedures
-Keep Abreast of developments in the field of communications and advise on new techniques, equipment and service procedures
-As required develop software solutions to meet the needs of the operational units
-Assist the network engineer in developing and implementing a programme of training for all PC users
-Ensure that safe working practices are adhered to, in accordance with health & safety legislation and contracts safety policy

Aug.2007 to Feb.2008, National Pension Scheme Authority, Lusaka
Position – I.T. Consultant/Trainee
Main duties and responsibilities
-Reporting to the Director General.
-Clarifying a client's system specifications, understanding their work practices and the nature of their business.
-Liaising with staff at all levels of a client organisation.
-Defining software requirements.
-Analysing problems and making recommendations.
-Developing agreed solutions and implementing new systems.
-Presenting solutions in written or oral reports.
-Preparing documentation and presenting progress reports.

Mar.2008 to Date, Lumwana Mining Company, Lumwana, Solwezi
Position – Information Systems Specialist/Trainee
Main duties and responsibilities
-Reporting to the I.T. and Communications Superintendent.
-Developing and Implemanting long range plans for LMC's IS and BI systems.
-Ensuring compliance to SOX.
-Developing, implementing and managing data security as well as all aspects of I.S. and database replication as required.
-Planning and executing projects with implementation of standards, procedures, and policies.
-Managing vendor relations and ensuring viable disaster recovery
-Administrator of Information Systems (e.g. SharePoint, Educos, Pivot)

EDUCATION & CERTIFICATION:
------------
* Mar.2009 MCST – SharePoint 2007 Configuration
* Mar.2009 MCP - Microsoft Certified Professional
* Jun.2008 - Dec.2008 Copper Concentrate Logistics System (Asst. Project Manager) (Developed it on SharePoint 2007 for Lumwana Mining Company)
* Jun.2008 - Dec.2008 Helpdesk System (Project Manager) (Developed it on SharePoint 2007 for Lumwana Mining Company)
* Dec.2008 Town Construction Portal (Asst. Project Manager) (Developed it on SharePoint 2007 for Lumwana Mining Company).
* Dec.2008 Training in Advanced SharePoint Designer '07 (iSolve, Johannesburg)
* Sept.2008 Training in SharePoint and K2 Workflows (Microsoft – Information Worker, Johannesburg)
* Sept.2008 Travels Portal (Project Manager) (Developed it on SharePoint 2007 for Lumwana Mining Company)
* Aug.2008 Invoice Tracking Register (Project Manager) (Developed it on SharePoint 2007 for Lumwana Mining Company)
* Aug.2008 Accounts Charter (Asst. Project Manager) (Developed it on SharePoint 2007 for Lumwana Mining Company)
* June.2008 Crystal Reports Training (Educos, Johannesburg)
* Mar.2003 – Mar.2008 BSc Computer Science (The Copperbelt University)
* Oct.2007 NAPSA Biometrics System (Developed a fingerprint recognition system, used in pensioners authenticity)
* Dec.2006 The artificially intelligent Voice Accessed Website system as unpublished work and major project.
* Sept.2002 – Dec.2002 Certificate in Microsoft Office Applications (Keytos Corporation)
* Apr.1999 – Nov.2001 GCSE (David Kaunda Secondary School) with 8 points scored at O levels and distinctions in Mathematics, English Language, Chemistry and Geometrical and Mechanical Drawing.

------------

ADDITIONAL INFORMATION:
------------
* Mar.2003 to Jul.2004 – Served as Class Representative for the Computer Science 1st and 2nd year students of The Copperbelt University

* Oct.2003 to Oct.2004 – Served as Committee Member of The Copperbelt University Computer Society (CUCS).

* Oct.2004 to Oct.2005 – Served as Librarian of The Copperbelt University Computer Society (CUCS).

* Oct.2005 to Nov.2006 – Served as President of The Copperbelt University Computer Society (CUCS).

* Was part of the team that won Best Overall at the 2007 Copperbelt Agriculture and Commercial Show by exhibiting my 'Voice Accessed Website' project.

* Won 1st Prize at Innovation Exhibition 2007, in the ICT category, by exhibiting my self invented 'Voice Accessed Website'.

* Was part of the team that won 1st Prize Best Theme Representation at Zambia International Trade Fair 2007 by exhibiting my 'Voice Accessed Website' system.

* Was part of the team that won 1st Prize Best Learning Institution at Zambia International Trade Fair 2007 by exhibiting my 'Voice Accessed Website' system.
* Was part of the team that won 2nd Prize Best Overall at Zambia International Trade Fair 2007 by exhibiting my 'Voice Accessed Website' system.
* Received the 'Innovative Projects Award', during the 16th graduation ceremony 2007 at the Copperbelt University.
* Project Manager of the full Implementation of the first Microsoft Office SharePoint Server 2007 in Zambia, for Lumwana Mining Company

Proficient in:
* Database Design
* Microsoft Office SharePoint Server 2007 – Configuring, Implementation, Administration and Customization.
* Microsoft Office SharePoint Designer 2007
* Business Process Workflow Solutions
* Project Management
* Internet Information Services
* Microsoft SQL Server 2005
* Microsoft Business Intelligence Development Studio
* Microsoft SQL Server Reporting Services
* Pronto (Accounts, Procurement, Mine Training, Mine Process Operations ERP) – Systems Administration
* Educos HR ERP System – Systems Administration
* Pivot System (Health, Safety and Environment ERP) – Systems Administration
* Crystal Reporting
* Systems Analysis and Design
* Programming languages:
* VB6, VB.NET
* AJAX (Asynchronous JavaScript And XML)
* C#, C++
* Pascal
* Java
* Structured Query Language (SQL)

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