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Resume #85399

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Professional Synopsis

 A dynamic professional with over 13.5 years of rich experience in Service / Operations, Technical Support, Client Relationship Management and Team Management.
 Proficient in handling complete Operations and accountable for Projects quality service delivery.
 Adept at mapping client's requirements, custom designing solutions & troubleshooting for complex problems.
 Resourceful at maintaining business relationship with individual & corporate clients to achieve repeat / referral business along with quality product and service norms.
 Bachelor's Degree in Engineering (B.E) – Electrical & Electronics. Six Sigma Green Belt
 An effective communicator with excellent relationship management skills and strong analytical, leadership, decision making, problem solving & organizational abilities.

Organisational Experience

Since May 09 working with one of the Leading LLC company in Ajman UAE as Operations Manager.
Career Growth Path
Jun'99 – Apr'03 - As Service In-charge (Dubai & Northern Emirates)
Apr`03-Mar`07 - As Technical Manager (UAE & ME)
Mar'07-April`09 - As Service / Technical operations Manager (MENA region)
May-09 onwards - Operations Manager.

Key Tasks Handled Across the Tenures
Operations
 Conceptualising & implementing Managements plans / policies /Procedures /reporting structures, ensuring accomplishment of business goals.
 Developing and managing contracts with vendors, ensuring timely availability of equipments and materials to facilitate smooth functioning.
 Responsible for LPO`s and Logistics issues in order to avail the shipments timely.
 Monitoring KPI`s with all depts.
 Ensure that all Company facilities, associated equipments and materials are properly operated and maintained to minimise risk to health, safety and the environment.
 Maintain safe working Practices and quality in production.
 Enforce Company Statutory HSE Standards, personnel requirements in minimising loss, risk and assets.
 Provide liaison and support to other departments, as required
 Achieve optimum utilisation, effectiveness, and efficiency of all fields and resources to meet business needs based personnel and production plans.
 Approve resource allocation, training programs & human resource management decisions and standards. Set production targets.
 Approve servicing programs, annual budget and work program.
. Responsible for Service Level Agreements (SLA).
 Ensuring high level quality maintenance for increasing the Customer Satisfaction Index.

Client Servicing
 Enhancing customer satisfaction matrices through on-time delivery of products & monitoring customer complaints.
 Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements.

Team Management
 Monitoring, recruiting, training & managing the manpower & ensuring quality services to the clients.
 Leading, mentoring & motivating the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
 Maintaining attendance records; performing daily performance reviews and generating various reports for the management, viz. Total Turn around Time (TAT) reports, MIS, Quality Report and productivity reports.
 Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.

Previous Experience
Tenure Company Name Designation
Jan'92 – May'94 M.B Associates, Madras-India Service Engineer.
Jul'94 – May'97 Costal General Trading. Dubai. Service Engineer.
Jul'97 – Apr-03 Emirates Computers Co.LLC.Dubai. Service in Charge Apr`03-Mar`07 do Technical Manager.
March-07-Apr-09 I-Cell TelcomLLC -Dubai. UAE Service/Technical Manager
May 09 - LLC company – Ajman -UAE Operations
Manager

Trainings Attended
 'BGA Machine' at O.K International, Southampton, U.K.
 Communication & ESD equipments.
 Basic Health & Safety Training.
Skills¬
Project Management & Operations.
&
MS Office & Internet Applications
Academic Qualifications
1991 B.E (Bachelor of Engineering) – Electrical & Electronics.
1985 B.Sc (Bachelor of Science) – Physics
2009 Six Sigma – Green Belt

Personal Details
Date of Birth: 7th January 1965
Nationality: Indian.
Languages Known: English (Read, write, speak), Arabic (Speak),
Malayalam (Read, write, speak), Tamil (Read& Speak)
Hindi (Read, write, and speak) & Kannada (Speak)
Visa status: Resident (Dubai) with Family status.
Other Details: Holding a valid U.A.E (Dubai) driving license

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