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Summary

Remarkable customer service representative with experience in a call center and laboratory/dental office environment seeking a rewarding position in customer/patient/lab service which will help utilize the skills I possess.

Education

2007-present Cy Fair College
Associate in Science 3.5 GPA

2003-2006 Texas Southern University
Biology major
Chemistry minor
3.8 GPA

Experience

DHL Houston,TX
Customer Relations Rep 08/2004-present
Communicate with internal customers on potential for opening new accounts or ordering supplies. Assist with tracking packages such as personal items, payroll, animals, etc; Schedule domestic and international pick ups for new and existing customers. Input customer info into system, file claims for lost or damages items; trained a total of 50 employees.

Orthodontic Specialists of Houston Houston,TX
Intern/Lab Assistant 03/2004-present
Communicated in a professional and courteous manner with patients, family, and other dental personnel, explain procedures and orders. Collaborated in dental procedures assisting Orthodontists and orthodontic assistants. Place orders for dental materials, performing x-rays, apply/removing braces, model impressions;Perform blood collection, sample/specimen assessment. Accurately read, interpret and record the results of laboratory tests; Set up equipment, instruments and apparatus required for specific dental tests. Maintains adequate supply of materials and equipment for performance of duties inoculates specimens for culture, prepares and stains smears, and examines slides for detection of microbial agents responsible for filing and maintenance of records.

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