Resume - B Sc. Mechanical enginering , 13 years experience in Caterpillar heavy equipment...

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Resume #86388

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Personal Data
Date Of Birth: 25/1/1971
Country Of Nationality: Egypt
Gender: Male
Address: 59 Abdelsalam Aref St., Saba Pasha. Alexandria Egypt.
Country: Egypt
Marital Status: Married.
Military Status: Exempted
Diving License: Valid
Computer Skills: Excellent
Education
First University Degree: B.Sc. Engineering
University: Alexandria University
Faculty: Engineering
Major: Mechanical Engineering / Naval Architecture &Marine Engineering.
Graduation Project: Designing An Anchorage System For Large Passenger Vessel (Project Merit Very Good)
Grade: Good
Graduation Year: 1994
High School Degree: Thanawia Amma
High School Name: Alnasriah Secondary School
Spoken Languages: Arabic-Degree: Excellent
: English-Degree: Excellent
: German –Degree: Very Good
: Russian – good
Previous Courses: Ms Excel (Advanced), Ms Access (Advanced), Ms Visual Basic (Intermediate), Ms Project (Advanced).
Work Experience

Current Job
Job Title: Product Support Manager
Employer: Sakhalin Machinery & Heavy equipment LLC(Cat Dealer).
Employer Country: Sakhalin Island, Russian Far East.
From: September 2007
Job Description Product Support Manager: Achieved 5 Stars CAT Contamination control facility in may 2009, first CAT dealer in Russia, second in CIS.
Fully Controlling Parts Operations, Parts & Service Sales As Well As Service Department, With A Work Force Of 90 Persons. Admin, PSSR's, As Well As Technicians, Parts Manager And Service Manger.
Responsible For Parts Ware House Of 12000 Line Items And Relevant Stock Value, targeted 5 Starts Fully Operational Work Shop (Certified), Field Service Mechanics to Cover An Area Of Almost 1000 Km of oil and gas production sites.
Mega Projects Took Place In The Island Required Tiger Machinery Birmingham, USA to Assign highly experienced, Cat dealership back ground candidates To Satisfy Large oil & gas accounts as Exxon, Shell and BP Product Support Needs, As Well As Growing construction projects and mining customers with large Power Generation Plants and Coal mines.

Previous Job
Job Title: Assistant Manager, Abha Branch, Southern Province.
Employer: Zahid Tractor & Heavy Machinery Limited
Employer Country: Kingdom Of Saudi Arabia
From: December, 2006
Job Description Ass. Branch Manager Abha Is Fully Controlling Parts Operations, Parts & Service Sales As Well As Service Department, With A Work Force Of 40 People Admin, Pssr's, As Well As Technicians, Parts Supervisor And Service Supervisor Will Have To Achieve A Budget Of Almost 150 Million Saudi Riyals.
Responsible For Parts Ware House Of 5000 Line Items And Relevant Stock Value, 3 Starts Fully Operational Work Shop (Certified), Field Service Mechanics To Cover An Area Of Almost 600 Km Diameter.
Responsible For Gizan Branch, A Fully Operational Branch For Cat Products Sales As Well As Parts & Service.
Worth Mentioning That Mega Projects Took Place In The Region Required Zahid Tractor Best Staff To Get Assignments In Southern Province To Satisfy Large Cement Plants Product Support Needs, As Well As Oil Refineries As Well As Saudi Electricity Power Generation Large Plants.

Previous Job
Job Title: Assistant Manager, Parts & Service Sales Western Region 1)
Employer: Zahid Tractor & Heavy Machinery Limited
Employer Country: Kingdom Of Saudi Arabia
From: January, 2006
Job Description Joined Zahid Tractor As An Expatriate Ass. Manager, Parts And Service Sales, Western Region. (Eight Fully Operational Branches), Annual Target 150 Million Saudi Rials. Supervise 15 Pssr's.
This Position In Cat Dealer Combines Both Product & Customer Support As Well As Responsibility To Achieve Targeted Budget For Parts And Service Sales, Serve Customer Both Internal & External.
Provide Best Customer Solutions To Reduce Valuable Down Time. Selling Skills And Problem Solving Techniques As Well As Huge Experience In Cat Products Are Essential For This Job.
Applying Of Lotus Notes Based Crm Program, Achieve Sep, Pke, Ilp Plans For Pssr's Of The Region.
(1): Detailed Job Desc. Attached

Previous Job
Job Title: Warranty Specialist & Technical Communicator (1)
Employer: Meditrac (Caterpillar Dealer In Libya )
Employer Country: Libya
From: Aug,2005
Job Description I Joined Meditrac Libya As An Expatriate Senior Engineer, Warranty Specialist And Technical Support. The Libyan Dealer Is In The Start-Up Phase; Our Mission Was To Build A Strong Dealership, Sales & Support Wise.
This Position In Cat Dealer Combines Both Decision Making As Well As Technical Skills To Offer Customers, Both Internal & External, The Best Resolution For Problems To The Fastest Way Possible In Order To Save Customers Valuable Down Time. Both Technical Background And Huge Experience In Cat Products Are Essential For This Job.
(1): Detailed Job Desc. Attached
Previous Job
Job Title
Service Supervisor / Technical Dept.

Employer: Mantrac-Unatrac Group (Caterpillar Dealer In 10 Countries)
Employer Country Egypt
From Aug, 2003
Job Description Overall Supervision Of Warranty Process Of The Group, Basically Power Systems Warranty Claims, Cost Review, Reimbursement As Well As Improving Response Time For The Technical Queries Raised To Cat, By Improving The Quality Of The Technical Reporting Of The Group Supervisors.
Achievements:
* Increased Accuracy Of Service Technical Reporting.
* Increased Response Time To Technical Queries By 100%.
* Support Large Customers By Claiming From Cat Under Policy $250,000u.S
* Product Feed Back And Reliability Monitoring Of Power Systems Products
* Pilot Testing Of Cat Modifications For Air Shut-Off Groups, Provide Field Test Feed Back.

Previous Job
Job Title: Technical Communicator & Warranty
Employer: Mantrac-Unatrac Group
Employer Country: Egypt
From: April, 2000
Job Description: Technical Support& Warranty Engineer "Mantrac – Unatrac Intl.", Responsible For Claiming Cat For Warranty Jobs, As Well As Delivering Npi (New Products Information) For Departments Supervisors And Keeping Service Personnel Aware Of Latest Technologies Available In Cat Systems.
Achievements,
* Responsible For Service Software/Service Development
* Managing Technical Support& Warranty Activities "Mantrac – Unatrac Intl." Group Of Ten Countries.
* Performance Analysis Of All Cat & Mcfe Products.
* Responsible For All Service, Parts, Sales Technical Problems, Failures Analysis, Failures Reporting, Claiming Caterpillar For Warranty Jobs
* Train Service People On Warranty & Technical Issues.
* Creating Failure Data Base, To Ease And Speed Up Problem Resolution
* Diagnose For New Cat Electronic Engines (Eui & Heui Engines), Transmission Controls And Training For Field /Workshop Engineers

Previous Job
Job Title: Service Engineer /Specialization Workshop
Employer: Mantrac
Employer Country: Egypt
From: November, 1997
Job Description: Receiving Engines/Transmissions, Preparing Parts Quotations, And Assembly-Disassembly. Troubleshooting Cat Earthmoving, Marine Engines, Generators, Mobile Engines, Industrial Engines, And Truck Engines.
Field Service: Serving For One Year In Toshka Project, Servicing New Electronic Engines (Et Specialist-Eui/Heui Engines), Includes Hydraulic, Under Carriage And Transmission Troubleshooting & Repairs.

July 1996 till September 1997.
Work In Hurghada Red Sea, As German Speaking Tour Guide, Selling Tours and Optional Programs for Tourists As Well As Organizing These Tours.
From July 1995 till June1996
By Delta Weeding And Metal Working Aids In Field Of Industrial Maintenance As Sales Engineer With Ability To Demonstrate Products And Train Technicians To Use Them, Ex. Metal Spray Welding Guns.
From June 1994 till June 1995
As A Sales Engineer By Alexandria Maritime Center, Selling And Installing Marine Communication Equipments.
Latest Job Descriptions:
Assistant Manager, Parts And Service Sales
Primary Purpose Of The Job:
To Maximize Parts And Service Sales In The Region. & Facilitate In Developing Growth Areas In Parts & Service Marketing.
Principal Accountabilities:
* Motivate & Direct The Field Sales Force To Derive Optimum Results & Achieve Their Pre Qualifiers & Targets.
* Ensure The Selling & Enforcement Of Parts And Service Merchandising Programs By The Pssrs & Sales Force In The Region.
* Implement Departmental & Regional Objectives To Ensure Achievement As Per Plan.
* Maintain A Market Intelligence System, Which Includes Profiles On Each Major Competitor In The Region, & Devise Course Of Action To Combat Competition.
* Liaise With Service Department To Ensure Prompt Follow-Up On Matters Pertaining To Customer Service Related Problems In The Field & Workshop.
* Ensure That Key Customers Are Visited & To Prepare Management Reports & Provide Solutions To Their Problems.
* Establish And Maintain Good Ongoing Customer Relations With Top Officials Of Key Customers Ie: Top 20 Revenue Customers.
* Organize in Cooperation with Pssm, Regional sales manager Customer Seminars, Open House Etc.
* Work Closely With Other Branches & Company Functional Managers & Cooperate With Manufacturers Representatives.
* Any Other Assignment As Deemed Necessary By Management.

Supervises:
* Senior Sales Representatives, Parts & Service
* Sales Representatives, Parts & Service
Technical Communicator Job Responsibilities

1. Ensures The Appropriate Handling And Response To Technical Inquiries From Service And Sales Departments And Customers.
2. Administer Cat Service Programs Such As Rpi, Manage Kpi For Warranty Performance.
3. Communicates Product And Market Problems To Caterpillar And Divisions.
4. Researches Information and Data Using Information Resources to Assist Technicians In The Servicing Of Equipment.
5. Identifies And Prioritizes Product Problems.
6. Administers The Use Of And Distribution Of Technical Literature. Helps Acquaint Service Technicians With Availability Of Service Manuals, Literature, And Repair Updates.
7. Administers Product Improvement Programs And Provides A Response Report.
8. Administers Product Support Programs.
9. Provides Assistance To The Divisions With Service Contract Preparation.
10. Visits Each Of Your Respective Divisions Monthly And Provide A Summary Of Each Visit To The Technical Services Manager.
11. Accompany Division Personnel On Customer Visits As Required.
12. Provides Product Application Engineering Coordination.
13. Supports Service History Data Collection And Retrieval Systems.
14. Provide Update Training As Required At Divisions.
15. Assist Training Department with Technical Training On New Products.
16. Supports The Effectiveness Of The Sos Program.
17. Report Stolen or Recovered Machines To Caterpillar.

My Employers

Russian federation:
Tiger Machinery: Birmingham USA, owner of Sakhalin and Amur Machinery, Caterpillar Dealers in the Russian Fareast.

Saudi Arabia
Zahid Tractor:
Caterpillar Dealer In Saudi Arabia.
Other Franchises:
* Jungheinrich Forklifts
* (Ir) Ingersoll Rand Compressors
* Lorain Cranes
* Peerless Pumps
* Renault And Volvo Trucks

Egypt
Mantrac:
Caterpillar Dealer In Egypt Since 1977
On 1998 Mantrac Succeeded To Buy Leverton Uk Cat Dealer In Uk, West Africa (Nigeria, Ghana, And Sierra-Leon), East Africa (Kenya, Tanzania, And Uganda).
On 2000 Mantrac Got A Share In Russia Territories And Be The Dealer In
West Siberia (Mantrac Vostok)
On Year 2002 We Have Been Selected By Caterpillar To Be Sole Dealer In Iraq (Iratrac).

Libya
Meditrac international:
Caterpillar Dealer in Libya 2004
In 2004 Caterpillar Announced That Dealership In Libya Will Be Handled By Meditrac, That Since The Group Who Joined Meditrac At The Very Beginning –My Self As One Of Them- Working Very Hard To Establish A Strong Dealership, Sales Wise And Support Wise, The Libyan Market Is Very Promising, But It Needs A Huge Technical Support And Persistent Hard Work.

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B Sc. Mechanical enginering , 13 years experience in Caterpillar heavy equipments and powerstations, service parts and product support departments.

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