Resume - Information Technology, IT Operations & Implementations Regional Manager

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Resume #28031

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Human Resources Manager,

Sub: Senior Technical Account Manager/ IT Operations & Help Desk Manager / Network Infrastructure Manager/ Project Manager - Systems.

Specialization (Banking & IT): Experience in Regional Role / IT Operations & Help Desk Support/ Wintel & Unix Servers / Data Center / Networks Infrastructure / Security /Treasury Systems /Professional Services Group /Technical Account Management/Key Customer Relationships /Support Services Management / Consultant /Project Management - Financial /Banking Systems /Business Systems.

Dear Sir/Madam,

I wish to submit my candidature towards the aforesaid post/s and enclose herewith a copy of my resume for your perusal and favorable consideration.

I am currently employed with Moneyline Telerate, as a Technical Account Manager - Gulf. This role was introduced by our organization few years back as a global strategy to enhance the role and responsibilities of the Systems Managers. Senior managers globally were short-listed based on their capability to deliver better results for the organization. Position demands hands-on and high level expertise in IT systems, networking and project management and at the same time having the ability to engage and manage high profile customer contacts at VP, EVP and SVP level both from IT and business side.

Our company, Moneyline Telerate is one of the leading suppliers for real-time financial information and banking systems to banks and financial institutes worldwide. This financial information is provided to our customers using a state of the art global enterprise network via our regional Data Centers.

In my current role as Technical Account Manager, I hold regional responsibilities for technical issues of all large customer accounts in the Middle-East and North Africa region. Based in Bahrain, I am responsible for all-major systems & networking installations in this region. The role involves constant interaction with heads of IT, Treasury and Equity at most customer banks providing them with suggestions on network sizing and security. All regional installations and support work for major customers is directly my responsibility. Our major platform customers are mainly the treasury departments of the various leading banks based in Bahrain, UAE, Saudi Arabia and Kuwait.

I have experience in working with a wide variety of large systems & networking projects. Some of the banking projects include Telerate and Reuters real-time trading systems, Trema Risk Management, Globus, EBS, IOE brokerage systems. I have also hands-on experience on a wide variety of platforms/operating systems including Windows 2000/2003/NT/XP/95/98, IBM SNA-Remote Cluster controllers, RS 6000/AIX, Sun/Solaris.

I sincerely hope that with my vast 14+ years experience in the banking systems, information technology, networking and project management skill, I will be able to add value to your organizations future major project implementations, treasury technology and IT/E-commerce requirements.

EXPERIENCE SUMMARY
* Total work experience 14 1/2 years, 12 years dedicated experience in Banking/Treasury environment only.
* Working in banking/financial services sector wherein IT standards are always the highest and updated.
* Regional Role (handling MEA region) in the world 3rd largest Financial Market data and systems provider. Worked with management's like Dow Jones.
* Worked in customer environments like Citibank, Saudi American bank, Saudi Hollandi Bank, Gulf International Bank, Abu Dhabi Investment Authority, National Bank of Bahrain, Emirates Bank, National Commercial Bank, Riyad Bank, Investcorp, Saudi Monetary Agency - and other leading institutions that are globally recognized.
* Hands-on expertise on a variety of Platforms, Operating System, Network topologies.
* Proven ability to grasp newer technologies with ease and excel in job environment presented. Large-scale integration project management experience.
* Wide OS/DB knowledge - Microsoft Win2000/XP/NT/98/95/ MS Exchange/ MS Fax Server, Solaris, AIX, Unix, Linux, OS/2, Novell, OS/400, Sybase
* Wide Platform experience - Wintel systems and servers /Sun Microsystems / RS 6000/ AS 400/ IBM SNA cluster controllers/ NCR/ Compaq/ Dell
* High availability Data Center environment exposure/ RAID environments
* Worked on High End/ Enterprise level Server hardware
* Microsoft Server Environments WINS/DHCP/DNS/IIS/VPN/RAS/ADS/Packaging.
* LAN / Enterprise WAN exposure ATM /OC3 /DSL /ISDN and similar technologies.
* Worked on different routers, switches professional understanding of network architectures.
* Network Security exposure - worked on CISCO PIX Firewalls.
* Worked on several prestigious Data Communication projects and communications hardware.
* Earliest implementations of Video Conferencing in India on 128K leased line in 1990.
* Used advanced Testing equipment's - Data Communications, Networking
* Project Managed API development projects, Network Infrastructure projects
* Worked on various Financial systems projects - Trema Risk Management, IOE Brokerage, EBS dealing, Sun Guard.
* Familiarity with many Banking Systems/Technologies/Vendors. Expertise on Banking Systems/Networks/ Application.
* Expertise on Financial Market Data and platforms - Reuters, Bloomberg, Telerate etc. Triarch, MTRS, RMDS, ComStock, understanding.
* Working in a major MNC in a senior capacity meeting one to one with high profile individuals like SVP/ EVP/ Treasurer/Head of IT etc. Having direct contacts with such individuals on business level.
* Part of Elite Team which includes several Western experts.
* Worked on Pre/Post Sales roles. Expertise in IT/Technical Account Management /Professional Services/ Consulting /Project Management /Commercial Proposals /Audit /Purchase /Delivery
* /Vendor Management /Customer Satisfaction /Capex.
* Customer Presentation on technology in different Banks to an audience of IT Managers/Heads of IT.
* Certified MCSE, CNE. Scoring above 90% in most exams 100% in networking/TCP.
* Used HelpDesk and Call Center Case Management systems like Vantive and also Bugs tracking system like Bugzilla system.

EXPERIENCE DETAILS
October 1, 1994 - till date Moneyline Telerate Ltd.
www.telerate.com
Designation Technical Account Manager
Area Bahrain, Kuwait, Saudi Arabia, UAE.

Dow Jones Telerate, a US based multinational group of companies which was merged Telerate Ltd in the late 1980¡¦s. This company was then taken over by Bridge Information Systems who merged this company with another financial giant Knight Ridder. The company is now called Moneyline Telerate.

SYSTEMS PLATFORM: Treasury Trading Room Systems Installation
* Responsible for all major Systems Installations - Gulf Wide.
* Responsibility includes installation and maintenance of the Treasury Trading Room Systems Platform - works on Sun Microsystem Hardware (Solaris O/s).
* Configuring the end user PC with Microsoft Software and Moneyline propriety application software.
* Working with different Microsoft Operating systems - WinNT, Win2000, Win XP, Win 98.
* Interfacing the Moneyline platform with third party financial data feeds like the Reuters Source Feed (RSF+) or Select Server Link (SSL).
* Installation of Moneyline platform involves Network Planning and integration of the Bank's network and Banking applications.
* Manage remote installation sites using Banks WAN network or on leased lines using Moneyline Remote WAN Gateways & Cache Servers using Routers. Feeds can be Imported and Exported to and from any Remote or Base location.
* Troubleshooting of Networking problems within the Bank's LAN/WAN using Network analyzers like Sniffer. Recommending customer methods to optimize and improve their networks.
* Planning of Customer disaster recovery & Security infrastructure.

Customers:

Saudi American Bank, Riyadh, Saudi Arabia. 100 Positions Saudi Hollandi Bank, Riyadh, Saudi Arabia. 55 Positions
Abu Dhabi Investment Authority, Abu Dhabi 25 Positions Citibank, Bahrain. 25 Positions
Gulf International Bank, Bahrain 31 Positions National Bank of Bahrain, Bahrain 15 Positions
Investcorp, Bahrain 12 Positions Saudi Monetary Agency, Saudi Arabia. 5 Positions
Emirates International Bank, Dubai. 5 Positions Riyad Bank, Saudi Arabia
National Commercial Bank, Saudi Arabia

HARDWARE & SOFTWARES SUPPORTED:
SUN Sparc 4/5/10/20/20-712, SUN Ultra 1-140/170, Ultra 5/10, Enterprise 3000/450,
Sun Os 4.1.3, Solaris 2.5.1/2.6/2.7/2.8 with Y2K Patches.
Microsoft Windows - 3.11, Win 95/98, Windows NT3.51/4.0, Win2000, WinXP, Win 2003.
Synoptics Engines, Bay Networks /3Com Switches & Hubs, Bay Networks Routers.
Microsoft Fax Server, Win Tv Video Cards. CISCO PIX firewall.

RISK MANAGEMENT SYSTEM: Trema Treasury Management, Sweden.

* Trema of Sweden offers Finance Kit as a complete Trading and Risk Management System for Treasury with Front, Middle and Back Office functionality in real-time environment.
* Dow Jones, the Business Partner of Trema and has provided this platform in Saudi Hollandi Bank, Riyadh. I was involved with the Saudi Hollandi Finance Kit implementation project.
* My responsibilities with the Finance Kit Projects include, installation and administration of Sun Solaris, Sybase, Finance Kit. Configuring and fine tuning the product.
* Real Time feed from the Dow Jones Trading Room Systems Platform is provided to the Trema Finance Kit.
* The System was configured initially with NIS+ / Sybase mirroring and eventually migrated to SUN Mirroring with Solstice Disk Suite.

Customer:

Saudi Hollandi Bank, Riyadh, Saudi Arabia. 16 Positions

Hardware & Software Supported:

SUN E3000, Ultra 1, Sparc 20, Sparc 5, E450 on 100MB Bay Networks switching backbone.

OTHER BANKING /INTERGRATION PROJECTS:
I Globus System
* Worked with the Terminos developer from Madras, to develop and implement the Real-Time feed interface for the Globus Banking system. The real-time feed interface allowed customer portfolio's positions to be processed real-time.
* Further worked with Terminos to develop and implement the front-end IOE brokerage system. The brokerage application allowed brokers to execute orders for buying and selling equity via the Bridge network infrastructure.
* The Terminos Engineer involved was Mr. Satish of Terminos, Madras. The above project was implemented for Saudi Hollandi Bank, Saudi Arabia. The platform was Sun E4500.

II SunGaurd
* Assisted Saudi American Bank, Saudi Arabia in testing the Realtime data feed Interface to the SunGaurd Back office & Middle office system. This system was later implemented using the Reuters feed, due to a technical limitation.

III EBS Dealing Systems
* Responsibility includes Security Presentation & Installation of EBS dealing systems. EBS System is connected using VPN gateways and RSA security ID keys and uses IPSEC for secure and reliable banking.

IV Internet Applications
* Assisted Riyad Bank, Saudi Arabia in implementing browser based real-time Bridge channel application integrating the same into the banks enterprise WAN network for users in all branches to have access to Bridge Channel and thus real-time market information.
* Presentation of complete range of Internet solutions, reducing cost by setting up financial portals and making banking applications & market information available to banks OTF (Off trading floor) users and corporate clients via Internet and mobile communication. Banks can include value added services to their customers like access to customer portfolio¡¦s, fax on demand, phone banking, mobile/PDA interactive services.

V Networking
* Actively involved in the network infrastructure upgrade at Saudi Hollandi Bank Treasury. Complete vendor and product evaluation to recommend and implement new network hardware.

VI MS Exchange Server
* Implemented MS exchange 2000 server installation for Moneyline MEA staff. Migration of email accounts from London exchange.

VII Market Data Contributions from GCC Stock Exchanges
* Heading the Data Content, Contributions technology solutions unit and the System Platform Unit supporting the MEA region.

ACCOUNT MANAGEMENT:
* Transferred to Bahrain in Jan 2000 with a promotion to undertake regional responsibilities for MEA region.
* Responsible for technical and techno-commercial issues of major customers in Bahrain, Kuwait, Saudi Arabia & UAE.
* Project Management of any major installation in MEA (Middle-East Africa) region.
* Address Networking, Bandwidth and Product migration issues at all major clients.
* Directly responsible for all customer failures and new technical projects.
* Reporting staff - Customer supports and Technicians (Bahrain, UAE).
* Involved with Pre-Sales Activities - Commercial Proposals and Technical Presentations.
* Evaluation of new technology / products. Presentation of new technology solutions to customers.
* Market Data Auditing
* Client Relationship Management.

HELPDESK MANAGEMENT:
* Regularly using HelpDesk and Call Center Case Management systems like Vantive (http://www.olccinc.com/vantive.htm) and also Bugs tracking system like Bugzilla system (https://bugzilla.redhat.com/bugzilla) on a regular basis. The bugzilla and Vantive are leading systems used in helpdesk and call center environments. Both these systems are online and accessible via secure internet connections.

May 1, 1994 - September 30, 1994 Futech Electronics P.Ltd.
Designation Manager - Systems.

Futech also was a VAR for of 3rd Party hardware and System Integrator, undertaking installations and maintenance jobs for specialized Hardware & Software that Futech supplied to its Customer Base.

Customers:
Reuters, India SITA (for South African Airlines)
Citi Bank, India

Hardware & Software Supported:

TATUNG (Sun Clone) Sparc 1040, SunOs 4.1.2.
EICON Gateway Card PC/1MB/386 & HSI Gateway Software
Synoptic Concentrator & Cisco Routers.

June 15, 1990 - April 30, 1994 Newtech Computer Services Pvt. Ltd.
Designation Sr. Systems and Communication Engineer.

Newtech Computer is India's leading vendor of Computer & Datacom Solutions. Newtech has offices all over India and also has offices in the United States of America. It is in direct competition with well known companies like CMC and CMS of India.

SYSTEMS & NETWORKING:
* Job responsibilities included Installation, Maintenance and Support of various RISC based hardware platforms - SUN, RS 6000, AS 400 and operating systems like SunOS, AIX, OS 400.
* Involved in project for Datamatics Ltd., SEEPZ, Bombay. - Installing SUN Sparc Stations, RS 6000, SCO UNIX and setting up their network for multi user software development projects.
* Involved in SUN Hardware projects for Think Systems, CMIE, Techtronix, Saudi American Bank/ Interface Software Services and various other customers in SEEPZ, Bombay.
* Installed AT & T and SCO UNIX for customers like Datamatics, Union Carbides, Mahendra British Telecom and other customers.
* Involvement in the installation of AS 400 for customers like Swam Computers, Origin Software Ltd, Datamatics.
* Also installed and maintained PC Network Operating systems - Novell, OS/2 for Reesan Information management Resources, Datamatics Ltd., Mahendra British Telecom. Citibank, Vitara Chemicals, Boston Computers, CIFCO, R.M.Associates and other company's.
* Involved in the trouble shooting and maintenance of customer LAN networks.
* Worked on IBM Mainframe Printers like IBM 3262.
* Attended a training conducted by NCR Corporations-Hong Kong to maintain NCR System 3500. Responsible for maintenance of the same system at Datamatics Ltd.

Customers:

Datamatics Ltd. Saudi American Bank & Interface Software Services.
Reesan Information Management Resources. Union Carbide
Think Systems Vitara Chemicals.
Blue Star Ltd. Citibank
Hinditron Ltd. Techtronix

Hardware & Software Supported:

SUN SLC/IPC Sparc Station/Classic/ELC, Sun Os 4.1.2, Sun Os 5.0/5.2.
IBM Risc 6000, AIX /X Windows
SCO Unix, AS 400, OS 400.
Novell LAN ver 2.15/2.2/3.11 under Dos and OS/2 Environment.
Client Server based XDB Application on Novell & OS/2.
OS/2 Server with Domain Controller & Additional Server, OS/2 Ver 1.3EE, OS LAN Services.

DATA COMMUNICATION:
* Installation, Maintenance and support of 9.6 / 64Kbps Data/ Voice: Leased lines at all the below mentioned customer locations.
* Installations of IBM Cluster Controllers 3174 and Memorex 1174. Other peripheral hardware includes IBM 3299, IBM 3262, ADI Terminals at Syntel Inc, Reesan Information, Kraftware, American Express, Mahendra British Telecom and others.
* Installed Video Conferencing between Bombay / Florida using PictureTel 4000/200
* over 64Kbps line for Reesan Information.
* Installation of Data / Voice equipment hardware like Marathon Micom 5K, DataGeneral Minimux. Marathon Net Runner enabling not only voice & Data Communication ( TCP/IP and IPX protocol). Hence allowing remote development in an open network.
* Technical Marketing of RAD products.

Customers:
Syntel, Inc, Seepz. Reesan Information Management Resources, Seepz.
Blue Star Ltd, Seepz. Singapore Airlines & Datamatics, Seepz.
Mahendra British Telecom, Seepz. Kraftware, Seepz.
American Express, Bombay. Data Corp, Pune
Union Carbide, Bombay.

Hardware Supported:

IBM 3174/11R, IBM 3299, Memorex 1174/11R & 1R, Memorex 1199,
Micom Marathon 5K, Micom Net Runner 50EF,
ALCATEL SST & CST,
PictureTel System 4000/200 with Video Camera & Document Camera,
Rabbit SNA - Netware Gateway Card,
RAD SPD-703,RAD RSD 20,
General DataComm MINIMUX, CODEX 6500/2172/2340/2654/2645, New Bridge 3612,
AT & T Paradyne 3610, GDC MAU 3, IBM 7861/047,
ADI Emulation Terminals, Attach, Long Shine, IBM-CXI & Irma Emulation Cards, IBM 3262.

Testing Equipment:

PFA 30/20, Fire Bird, Network General Sniffer.

TRAINING COURSES / SEMINARS
* Administering Microsoft Windows NT 4.0 ( Riyadh - 3 Days)
* Supporting Microsoft Windows NT4 Core Technologies ( Riyadh - 5 Days)
* Fast Track to SYBASE ( Abu Dhabi - 5 Days)
* SYBASE - SQL Server Administration ( Abu Dhabi - 5 Days)
* SUN Solaris 2.4 Administration (Dubai - 5 Days)
* NCR 3500 Series Maintenance & Administration (Bombay - 5 Days)
* Dow Jones Treasury Trading Room Systems (London - 5 Days)
* Bridge Feed Select Sever Interface (London - 3 Days)

EDUCATION / CERTIFICATION
* Apr 1990, Diploma in Computer Engineering & Technology (Bombay)
* Jun 1994, Certified Novell NetWare Engineer (CNE).
* Aug 1999, Microsoft Certified Systems Engineer Certification (MSCE).
* Apr 2000, B.Sc in Computer Science & Information Technology (USA).

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