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To undertake jobs and responsibility which are relevant to my field of specialization so that I can contribute to the growth of the organization and myself.

Professional Synopsis

Over 11 years of experience in maintenance & servicing encompassing Customer Service operation, Technical Guidance, man power handling, supporting AMC's, Spare management & Office management.

ü Currently with Avery India Ltd in Asansol as Area Service Manager with proven skills in successfully operating Customer Service operation with cost benefit effect.
ü Strong expertise in the field of weighing solutions along with related hardware, peripherals and software.
ü Effective in utilizing available resources in achieving Company Goals, providing value for money to Customers through efficient after Sales Services.
ü Excellent communication skills with the ability to interact with people in all levels of management, problem solving, technical suggestions for customised software and extended use of weighing.

Core Competencies

- Installation & Commissioning Weigh Bridge -Technical Service Support
- Customer Relationship Management - Team Management
- Manpower Management - Office management

Organizational Experience
Since April 2003 with Avery India Ltd, Asansol as Area Service Manager. The company is one of the Global Manufacturers of Weighing Instruments viz. Weigh Bridge, Weigh feeder, Belt Weigher, Retail Weighing Machines and Fuel dispensing pumps – A group of Weightronix Inc, USA.

Growth Path

ð Joined as Graduate Engineer Trainee in July'96 (Calcutta).
ð Promoted as Service Engineer in July'97 (Calcutta).
ð Shifted to Nagpur Division as Service Engineer in November'97.
ð Shifted to Asansol Division as Sr. Service Engineer in May'99.
ð Promoted as Dy.Service Manager, Customer Service Division, Asansol Area in April'01.
ð Promoted as Area Service Manager, Customer Service Division, Asansol Area in April'03.
(Covering West Bengal and Jharkhand)

Key Result Areas

ü Managing the erection as well as commissioning of systems & planning installation projects at the customer site. Monitoring adherence to Quality specifications.
ü Handling service calls & providing technical support to Asansol Division.
ü Dealing with customer to understand specific requirement and suggest for suitable software and extended hardware for optimum usage of systems.
ü Handling corrective & preventive maintenance for trouble free operations with maximum up time of systems & efficiency; while curtailing the costs/ expenses.
ü Identifying areas of improvement and recommending process modifications and equipment calibrations to enhance operational efficiencies in Customer Service Function.
ü Initiating measures to generate service revenues & handling the spare parts management.
ü Office administration related to Customer Service Function.

Significant Contributions

ü One of the highest Revenue generators in Country in Customer Service Operation since 2003-04.
ü Achieved 100% Customer Satisfaction through Feedback Form in the year 05-06 & 06-07.
ü Distinction of getting promotion 3 times in a span of 4 years.
ü Managed key (highly paid) AMC customers, resolved their queries & initiated efforts for AMC value enhancement.
ü Instrumental towards right sizing of Work force in Customer Service Function.
ü Initiated efforts to training in all sectors of Customer Service Operation.

IT Skills

ü Operating System: Window and MS-DOS
ü Packages: Office98, Interfacing software based on RS-232/485 & 4-20 ma platforms.
ü Software: Standard software related to weighing and various customised software.

Educational Credentials

ü Degree in Electronics Nagpur University 1995
ü Higher Secondary ( ISC ) I.C.S.E New Delhi 1990
ü Secondary ( ICSE ) I.C.S.E New Delhi 1988

Personal Details
Date of Birth - 15th December 1971.
Gender - Male.
Nationality - Indian.
Marital Status - Married.
Languages Known - English, Bengali, and Hindi.

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