Resume - Purchasing-Procurement full cycle /Hosted portal applications/Evaluates contract...

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Resume #69375

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OBJECTIVE
With five years of combined Purchasing, Procurement and Supplier Enablement, I would like to be part of a growth oriented organization that would focus in improving Supply Chain Enablement processes

EDUCATION
1997 - 1999 North Harris Community College - Some College - General Studies

QUALIFICATIONS
* Experience in Procurement full cycle processes from basic RFPs to payment of suppliers
* Responsible for hosted portal applications support to both buyers and suppliers
* Evaluates contract relationships
* Materials Management
* Level 1 and 2 Supplier Enablement helpdesk support
* Familiar with e-Procurement processes
* Perform and coordinates electronic catalog implementation, deployments and maintenance support
* Content management support
* Assists in developing customized end user test scripts
* Performs testing sessions on upgrades before Go Live
* Monitors supplier on boarding processes and activity
* Ability in setting up punch out suppliers
* Experience in Logistics from staging to international installations
* Experience working with local US suppliers and global buyers (Mexico, Colombia, Argentina)
* Experience in Traffic import and export processes for US and Mexico
* Possess strong interpersonal and communication skills
* Positive attitude under pressure
* Achievement oriented
* Proactive in all areas
* Bilingual, Spanish (Fluent)
* Multi-tasked organizational, fast paced, decisive and deadline oriented
* Strong analytical thinker, a researcher and always a team player

PROFESSIONAL EXPERIENCE

Oct 2006 - Present ePlus, Inc. Houston, TX
Supplier Enablement, Functional Consultant
* Responsible for working with global suppliers and buyers during e-Catalog implementations using catalog hosting applications methods
* Assists V.P. of Content Management with contract-start up functions
* Responsible for project management of the life cycle of buyer's contract
* Coordinates and schedules deployments for upcoming upgrades or special work requests
* Responsible for explaining upgrade features to clients
* Develops test scripts for each deployment and conducts testing sessions on entire applications
* Attends status meetings with clients during the implementation of projects
* Maintain supplier and buyer relationships
* Lead training sessions of the Content Supplier Portals to about 500 suppliers and an average of
100 buyers including commodity Managers, Directors of procurement and procurement staff
* Assists suppliers in creating catalog Excel templates using supplier master data
* Assists in product standardization process
* Monitors dashboard supplier portal activity to ensure functionality and foresee any replication issues
* Provides help desk 1 and 2 phone support by using Team Track ticketing system
* Ensures supplier portal's test and production environments are 100% uptime
* A Material Expert in reviewing and analyzing content data and approving or rejecting as necessary
* Assists suppliers during uploads and cleaning data as necessary to avoid upload errors
* Assists suppliers with commodity codes to promote proper classification
* Ability to run basic SQL scripts to analyze and extract suppliers' catalog reports
* Assists suppliers in FTP server requests
* Monitors and coordinates the configuration for the set up of punch out catalogs
* Coordinate and develop PCR (project change requests) as needed
* Issues customer acknowledgment forms upon completion of projects for proper billing
* Liaison between all technical groups including but not limited to Engineering, Developers and DBAs
* Assists in developing and reviewing all training documentations including but not limited to translating entire users manual in Spanish
* A team player with various project duties including but not limited to supplier enablement strategies

Mar 2006 - Nov 2006 EDI Architecture, Inc. Houston, TX
Procurement Specialist
* Responsible for total procurement cycle after AIA contract execution
* Assisted on basic contract negotiations
* Assisted Design Director and designers with Sourcing
* Assisted in establishing and managing multiple budgets for the hospitality design industry
* Managed the full procurement for multiple projects at the same time including but not limited to the
Marriott Hotels, Crown Plaza, Holiday Inns, and club resorts such as Silverado, Westin Stonebriar, East Coarse and Fazio Clubhouse
* Materials management including inventory and repairs of furniture
* Budget reconciliations for multiple project phases including but not limited to hotel guestrooms, dining, lobby and reception areas
* Processed an average of a 100 purchase orders for each project
* Processed purchase orders with different amounts ranging from US $100 up to an average of
$200,000 purchase order
* Ensured on time payments to suppliers by submitting check requests and mailing to vendors
* Negotiation of terms with suppliers when conditions not met
* Competitive in searching and selecting the best overall costs and lead times
* Handled preparation of specs for every order using Photoshop
* High volume follow up with multiple suppliers to ensure on time deliveries in order to meet installation deadlines
* Approved and denied order deliveries due to credit hold
* Resolved invoice discrepancies with vendors and clients
* Responsible for selecting the best delivery method considering charges and installation deadlines
* A team player in assisting other co-workers

Oct 2005 - Mar 2006 IKON Office Solutions, Inc. Houston, TX
Senior Account Resolution Escalations
* Position offered due to quality, knowledge and fast response on customer issues
* Advanced knowledge of OMD software
* Successfully resolved very complex invoice issues for major account customers that would involve high volume of copiers and faxes (an average of 400 units) for multiple US locations (an average of 10 locations)
* Successfully updated open aged A/R report on a timely manner
* Researched and analyzed multiple major complex accounts
* Managed and reviewed contract information
* A team player in assisting Supervisors and Managers with various complex invoice issues involving other departments

Jan 2003 - Oct 2005 IKON Office Solutions, Inc. Houston, TX
Senior Account Resolution
* Responsible for accurate quarterly and month end billings for two marketplace locations (Michigan and Illinois)
* Responsible for contract verification
* Fast resolution of customer issues related to maintenance service invoice disputes such as incorrect usage, contract pricing, destination, cancellation, etc.
* Experience with major accounts
* Prepared and processed maintenance contracts, re-writes and quotes
* Familiar with policies, procedures and thorough research
* Quick processing of credits and re-bills
* Liaison between collections and sales resolving open and aged invoices
* A team player in assisting Supervisors and co-workers on complex billing issues
* Trained a new supervisor on how to handle several types of disputes
* Assigned as backup to any co-worker needing assistance
* Worked on extra assigned spreadsheets and special accounts given by Managers and Supervisors
* Worked on reports such as open aged A/R
* Successfully kept workload completed with minimum returns

Jul 2000 - Jan 2003 IKON Office Solutions, Inc. Houston, TX
Senior Order Coordinator
* Assigned to a temporary assignment to work in the warehouse shop and be a liaison between warehouse logistics and sales to expedite and push orders out for a higher end of year revenue
* Managed to verify the contents of sales order packages and successfully entered an average of multiple complex orders within a four hour window
* Strong focal point in expediting orders
* Assisted an average of 40 sales reps with contract issues, equipment availability and credit approvals
* Worked independently with no supervision
* Pressured logistics in expediting their processes by speaking directly with shop Managers and
Directors
* Successfully handled and juggled multiple requests from sales and order coordinators
* Worked with collections department regarding past due invoices
* Communicated with staging regarding on time shipments for timely end of quarter revenue
* Ran, analyzed and reconciled open order reports and provided this info weekly to three marketplace Managers and the Director of sales
* Reconciled missing contracts reports and passed info to Managers and Director of sales
* Assisted sales Managers with questions regarding their teams
* Assisted sales with questions regarding their commissions
* Successfully complied to procedures and processes

Jun 1999 - Jun 2000 United Healthcare Houston, TX
Member Services
* Administered incoming calls from providers and members
* Handled irate customers in a professional manner
* Resolved basic inquiries such as Benefits Eligibility
* Provider lookup, Authorization, Basic member administration
* Explanation of Benefits (EOB)
* Claim status assistance

Jun 1992 - Dec 1996 MEISSA Telecommunications / Redsat S.A. de C.V. Houston, TX
Purchasing and Traffic Coordinator
* Accomplishment: Earned a trip to Mexico City to celebrate Christmas season
* Processed telecommunications quotes and purchase orders for electronic equipment and components of complete commercial satellite dish systems for international customers located in various locations in Mexico, Colombia and Argentina
* Daily contact with vendors for status on multiple orders averaging a total of 200 orders for an average of 4 projects at a time
* Liaison between US vendors and Engineers located in the US and International countries
* Prepared weekly open status reports and inventory status reports and passed info to Sales
Engineers, V.P. and President of Meissa and Redsat
* Managed inventory status and reconciled vs. open orders report
* Handled the imports and customs clearance of damaged electronic equipment and coordinated delivery to vendor for repairs
* Follow up with vendors regarding the status of damaged units and updated damaged equipment report
* Worked with collections to resolve any credit holds to ensure timely deliveries
* Successfully met end user's deadline located in Central and South America
* Managed the coordination and processing of export paperwork for the Air or Land delivery of a complete satellite project system to Mexico
* Liaison between US customs broker, Rodolfo L. Galvan, and Mexico customs
* Processed freight bills and follow up of US deliveries
* Assisted in selecting best shipping carrier for both US and International deliveries
* Preparation of Export documentation such as commercial invoices, NAFTA & packing slips and
Environmental paperwork as needed
* Assisted several NAFTA seminars to expand my knowledge
* Assisted in various duties such as receptionist back up, inventory management and other assigned projects

RECOGNITION AND TRAINING
Dec 2000 - IKON Sales Order Coordinator Recognition
Apr 2003 - IKON Customer Care Unit Recognition
Dec 2001 - IKON Customer Service Awareness Training
Dec 2002 - IKON Customer Service Awareness and Code of Ethics Training

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