Resume - Excellent customer service skills and telephone etiquette

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Resume #81346

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KNOWLEDGE / SKILLS
* Excellent customer service skills and telephone etiquette
* Knowledge in the Microsoft Windows SP/XP, Excel, some SA, and MatMan (Material Management)
* Self-starter, problem-solver, quick learner, and team player
* Excellent interpersonal skills and organization skills, multi-task oriented, intuitive, and motivated

PROFESSIONAL SUMMARY

13 years in Purchasing:
„X Superior leadership and team-building skills
„X Demonstrated fiscal accountability and budgetary administration, with focus on controlling costs; skilled in purchasing of materials and supplies, with strong bottom-line vision
„X Accomplished with world-class customer service, providing prompt resolution of problems and/or complaints to achieve highest levels of client satisfaction
„X Effective in building and sustaining productive relationships with all management levels; dedicated to an employer's business objectives; innovative thinker with strong multitasking skills

CAREER OVERVIEW

Fluor, Sugar Land, TX 05/07-03/09
Procurement (Sourcing) Specialist
Project Saudi Kayan
* Prepare Bidder's List, prepare / issue RFQ packages in accordance with project procedures
* Prepare commercial bid evaluation and bid tab
* Negotiate Terms and Conditions with suppliers
* Prepare Letters of Award/prepare formal Purchase Orders
* Track Purchase Orders and change orders in Material Management System
* Assist AP with approvals of invoices

CDI 02/07-05/07
Purchasing Assistant
Project Lyondell Chemical
* Processed purchase order in SAP
* Handled emergency purchase order requests
* Ran reports in SAP

The Men's Wearhouse, Houston, TX 2000-2006
Purchasing Manager
* Directly responsible for the purchase of all operational supplies for TMW's corporate, retail stores and subsidiaries
* Supported all the stores nationwide along with the Distribution Centers, K&G, Moores for Men in Canada and MWCleaners locally
* Purchasing to include ordering of office supplies, janitorial supplies, new store pre-packs, all printed materials & forms, and store related commodities
* Handled heavy customer service
* Responsible for any bid packages and/or comparisons of vendors pricing and services
* Handled the design and purchase of any new hangers for all entities that were routed through the Distribution Center
* Worked closely with the duplication department to bring items in-house resulting in cost savings
* Worked closely with the Tuxedo Rental division for their entire seasonal specialty needs
* Processed manual purchase orders in Excel
* Coordinated training sessions with vendors and TMW end users for on-line ordering and new product updates

KEY ACCOMPLISHMENTS
* Helped start up phase of a new entity, Bride & Joy
* In charge of the implementation of "Supercrease", a new service offered at all retail stores
* Implemented on-line ordering processes with vendors
* Controlled printer cartridges for computer printers resulting in a $6500-7000 a week savings

Williams Energy Services, Houston, TX 1995-2000
Buyer
* Perform Purchasing support to Engineers and the field locations for the Gulf Coast Region
* Process purchase orders after receiving quotations
* Assist Operations in getting pricing for projects
* Processed manual Excel purchase orders for Williams Gas Pipeline
* Back up Senior Buyer and Purchasing Supervisor at meetings when they were unable to attend
* Expedite orders when material had not arrived

Purchasing Assistant
* Kept requisition log, purchase order log, vendor list and contract log
* Prepared contracts that were being put in place
* Work closely with accounting (Williams Energy and Williams Gas Pipeline) to make sure all documentation was intact for final payment
KEY ACCOMPLISHMENTS
* Train-the-trainer with the new Oracle Purchasing System

Air Liquide America Corporation, Pasadena, TX 1994-1995
Branch Clerk
* Secretarial support to the Regional Manager and staff of 15
* Complete control of the cylinders that were shipped/returned during the month and invoiced at the end of the month
* Verify all gas prices for customers
* Consolidate several customers' accounts for final monthly billing

Texaco, Inc., Houston, TX 1985-1993
Administrative Systems Specialist
* Performed secretarial/administrative support to the Human Resources Development group along with setting up meetings and training seminars
* Sent out correspondence to training contacts in order to see what personnel needed to attend classes
* Assisted incoming personnel in a start-up foreign internship program with living arrangements

Payroll Clerk
* Prepared eight payrolls for pipelines in Texas and Oklahoma
* Prepared end of year W-2 forms
KEY ACCOMPLISHMENTS
* Analyzed the catering for training seminars and resulted in a cost reduction of $69,000

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Brief Description

27 years experience primarily in oil & gas EPC/EPCM Project controls, Contracts, project management and engineering.

A well organized, dedicated professional, developing, presenting, and implementing value added recommendations for the improvement to the companies overall goals and employee¡¦s performance.

I am retired from the Royal Canadian Mounted Police (R.C.M.P.), having left in July 2006 with almost 25 years of service. Since then, I have obtained my P.I. licence and conducted investigations for different firms

I have many years of experience in customer service and administrative work. I am organized and skilled with many computer programs.

Project Management and Mining Engineering Professional with 19 years experience

I have 35 years experience in the security field.

M.S. In HRM, BBA in Management with three years of contract management experience in Africa and Gulf.

Senior Project Management, Profit and Loss, Project Planning, development and execution. Consultancy in the areas of safety, risk management, and techncal writing and editing. Major contract administration for a multi-national firm in Saudi Arabia on two different assignments.

Well-rounded professional office/field experience in project controls, process engineering, environmental engineering, construction, management, sales, and business consulting. Industries: oil and gas, federal government contracting, residential construction.

Project Management, Cost Control, Estimating

Employed as Sales Applications Engineer, I have supplied industrial, marine, mobile construction, process plant and aerospace markets pumps, valves, hydraulic & pneumatic components and systems since 1986.

Excellent customer service skills and telephone etiquette

Management Professional 20+ yrs exp.

(Always Speak Truth) With 18 years of experience as an audit, accounting and finance professional, I intend to build upon my expertise in internal audit of a reputed concern and only willing to serve and settle permanently in MADINA TUL MUNWWARA, Kingdom of Saudi Arabia

Comprehensive international leadership in Environmental, Health, Safety and Sustainability. Extensive experience in Asia with top multinational firms. Excellent cross-cultural skills in Indonesia, Singapore, Malaysia, Thailand, Philippines and China. Speaks Bahasa Indonesia conversationally.

Over thirteen years track record for success in all phases of Landscaping Design, Project Management, and Nursery Operations

Senior Document Controller

i was in dubai for past 25 years and i moved to australia with my family on peramanent resident visa last year july.

I am Chartered Accountant and working with Al Khafji Joint Operations (Saudi Aramco Gulf Operations and Kuwait Gulf Oil Company) as Financial Analyst

having 5 years expreience in construcion safety, managing toll operation, and also having one year experience with indian army.

Well versed in contracts formation and administration, project management, claims mitigation and resolution, contract negotiation, subcontractor mangement, quality assurance on major projects thoughout the world. Results-oriented, with an ability to see any assignment to successful completion.

Degrees in Electronics and Instrumentation.Highly detail oriented, and organized. Good planner, a self-starter with ability to meet deadlines, and personable. International experience in & gas and other industries.

I have expertise in general operations, contract administration, budgeting and human resources, among others. I have years of experience working with the public, business owners, managers and government officials. In addition, I have on-the-ground experience in public works, drilling and pipelines.

Purchasing Agent / Buyer

Manage the Camp Administration,Team work skill,having attitude to manage.Result oriented & communication skills that to share to others

An experience individual with excellent knowledge of Freight handling / Exports Management with the objective of achieving organizational goals and making it a strong profit center, seeks an opportunity in managerial capacity.

Continuous opportunity for professional development in the field of Manangement and Business Administration, Banking and Marketing as well as Procurement and Logistics.

I have more than 10 years experience in document control , especially electronic data management system, also worked in national and international construction and engineering companies.

Construction / Project / Property / Manager / Engineer / Estimator

18-years of Middle East work experience on Major Projects Documentation in Oil & Gas Industries. Capable to operate different EDMS programs and familiar to Vendor & Design Technical Documents and Engineering Drawings.

Chartered Accountant

Seeking Office Administrator/Administration Asssistant. post -10 Years experience. University Graduate

Manage the timely preparation of financial statements, budgets, cash flow, internal management reports and reports to overseas investors.

International Human Resources A Certified Human Resources Professional, with practical and progressive experience in all aspects of human capital management; labour relations and negotiations and safety/loss control management in domestic and international settings.

Canadian CGA and UK ACCA designations

Challenging business financial management position specializing in accounts and budgeting

Communications skills, Team player, Document Control, Information Management, Archivinng, Scanning & EDMS

Highly Trained Manager

KEY SKILLS: Document Control, Data Control, Administration, Project status update, Web Designing & Programming in ASP.NET, VB.NET, Web Applications, and Access Programming.

Project Coordination

Designing, putting on service and managing 9 years whole logistics of implementation a national network for 10 billion clients

WinPCS Specialist / Turnover

I am flexible, reliable, company oriented, team player. I am fluent in French as well as English and I have learn Spanish.

Highly experienced project professional with broad engineering, maintenance and construction experience. Competitive by nature with a consistent focus on the “Bigger Picture”. Outstanding track record and highly adept at managing high-criticality maintenance and construction projects.

Seeking expatriate position

My Q-HSE management experience spans more than 20 years and includes a broad spectrum from that of worker, public safety officer and emergency responder to educator, consultant and civilian contractor to both construction and general industry clients, including 21 months in Afghanistan.

8 months site clerk 7 years administration Willing to learn and adjust to any position

Senior Construction Manager

Experienced procurement professional skilled in managing material and equipment needs for $6-8 million dollar construction projects, controlling inventory, overseeing operation of distribution centres, and maintaining and scheduling a fleet of construction vehicles.

Project EPC Contruction contracts interface facilitator (client to EPCM teams) bridging change processes

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