Resume - Logistics, Technology, Transport and Management Professional

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Profile Summary ¡V Christopher (Chris) Pain

Chris Pain is a professional IT Specialist, Logistics, Administration and IT Manager with experience since 1984. His career commenced in the defence forces where he was security cleared to "Secret" level. After spending eight years in defence in various logistics Administration, transport and IT roles, and undertaking extensive further education, Chris moved into private enterprise in 1994.

In his career to date Chris has shown strong business acumen, and has used his skills within both multi-national organisations and moving a start-up type environment to a global set up. Chris is comfortable working in highly competitive environments and has demonstrated success in generating successful business change in constantly changing and challenging environments. In all of Chris's experience so far, he is accustomed to taking business issues and providing a solution.

Chris is currently the Project Manager for the Northern Division of General Practice, in Adelaide, working on Global Health Initiative with advanced communications and change management. Chris has total control and responsibility for the project.

In his role at Laserex Medical as the Chief Information Technology Officer (CITO), Chris worked in a highly confidential environment involving significant research and development. For this reason a major focus of his role is on IT security, logistics and project management, as any leaks in Laserex's R&D would have an extremely detrimental impact on the company. When Chris joined Laserex Medical he was tasked with taking them from a local Head Office operation in Adelaide to turning IT into a global network capable of high security and high availability. As Laserex was venturing into the very competitive US, European and Asian markets, Chris had to undertake IT change on minimal budgets. Also due to the global focus of his role Chris is currently learning to speak Mandarin.

As well as being close to technology, Chris has managed and lead multi-disciplinary technical teams. Chris feels he builds strongly motivated and driven teams, fostering innovation, establishing and maintaining excellent rapport with all parts of the business. He interacts with customers at all levels, inspiring confidence and establishing lasting and profitable relationships.

Chris feels that his skills are able to assist organisations with major strategic decisions and direction to secure sustainable growth. His key capabilities are:

* Strategic planning and analysis & IT Project Management
* Technical Team Management, direction, mentoring,
* Technology Innovation sales, analysis & partnerships,
* Security policy and planning, Electronic Security Management
* Transport and Logistics, (DG, 1.4, Chains, APC, Forklift 10T & 4WD)
* Innovation, product, technology and intellectual property development,
* Manufacturing Mill communications troubleshooting, CAD, Inventor, PRO-E
* Business planning, change management and technology innovation, ITIL
* Leading and directing business growth.
* Administration and OH&S Management

Chris is able to draw on over 20 years of technical, managerial, international, military and cross-cultural experience in growing, leading & managing large organisations and business units. He is an extremely versatile Manager with broad experience that enables him to successfully tackle any situation likely to be encountered in a management position.

Career Summary

Period Organisation Position
Contract
Adelaide Northern Division of General Practice Project Manager, IT/IM Project, Managed Health Networks

2002 ¡V 2006
Laserex Medical Pty Ltd Chief Information Technology Officer (CITO), Technical Engineer

1998 ¡V 2002
BAE Systems
Network Manager, Site Manager, Project Manager
1994 - 2004 SQMS Logistics, Transport Specialist
Logistics Manager, Specialist Driver, Instructor, Forklift 10T, Dangerous goods, loader, rigger

1996 - 1998
Maprak Communications Pty Ltd
Projects & Communications Manager

1994 ¡V 1996
A+R Computer Services Pty Ltd
Service Manager, IT Engineer

1985 ¡V 1994
Royal Australian Army
Transport, Logistics, Administration, IT

Education

2006 Commenced self-study, Pimsleur Chinese (Mandarin)

Training Courses Professional Memberships
Cert 4 Management (Aust Training Network) Microsoft CIO Management Circle
CVE, Engineer (Picturetel) TechNet
OH&S L1,2, Chairman (Business SA) ZDnet Corporate
Transport Manager Logistics (Aust Army) Agilent Technologies
ITIL (Information Technology Infrastructure Library) Australian Computer Crime & Security
Distribution and Logistics Manager (Aust Army) MIS, Microsoft Beta team
Dangerous Goods Transport & Management (Aust Army) Airstream Wireless
Security Policy Procedure & Management (Aust Army) Technology and Business
Adversity Situation Control, multiculturalism (Skill path) Business SA
WAN/LAN/MAN Networking Certified: (SCB) The IT Council for SA
Workstation/Server/DOS/MS Certified: (SCB) Fairfax Business Media
NAA Advanced Network Architecture Certified: (SCB) Technology Builders & Developers
Technical Instructor (Aust Army) Supply Chains
Procurement Management (Aust Army) Image Data Management
Secure Communication Implementation & Management (Aust Army) Technology in Government
Advanced Business Administration (Aust Army) Technology in Manufacturing
Microsoft L1/L2 certified (Microsoft) ITT News, Business Innovation & Technology
Military Law and People Management (Aust Army) Work Cover Corporation
Security Comms Planning & Implementation (Aust Army)
Facilities and Equipment Management (Aust Army)
Access Security/WiFi Communications (Agilent)
Technical Auditor Specialist (Agilent)
CH-101 PC Basics (Master) (NCS Academy)
CH-111 Hardware Technician (NSC Academy)
CS-313 Windows XP Professional (NSC Academy) MOUS
CS-332 Windows Server (NSC Academy) MOUS
CPR, single operator
BSXFMI408A Continuous system process improvement management
BSXFMI409A Safe workplace environments
BSXFMI406A Information management
BSXFMI405A Operations management
BSXFMI404A Team management
BSXFMI403A Workplace relationship management
BSXFMI402A Workplace Leadership management
BSXFMI401A Work priorities & Professional Development management
TESOL, TESL, TESL Diploma.

Professional Experience

Feb 2007 ¡V contract

Adelaide Northern Division of General Practice

IT /IM Technical Project Manager

The Adelaide Northern Division of General Practice is a dynamic organisation that strives to serve its members by providing the highest quality primary health services.
They offer a range of specialist nursing, allied health, mental health, information technology, education and business support. Chris reports directly to the General Manager.
Chris is responsible for running the Managed Health Networks Secure communications project, including liaison, matrix reporting, team organization, Steering committee creation and running. All facets of the project go through Chris; Chris manages the co-ordination of all aspects of the project in relation to management and directs the desired outcomes. Chris has fostered many relationships with levels of government, medical specialists, global medical companies, health providers and major health services, including state health.

September 2002 ¡V 2006
Laserex Medical Pty Ltd (previously known as Ellex Medical Pty Ltd)
Chief Information Technology Officer (CITO) - IT/Security/OH&S/Management
Laserex has been a world leader in the development of innovative ophthalmic laser solution for more than 15 years. It has established its own subsidiaries in the US (Laserex Systems Inc.) and Japan (Amphi Medical) - the world's largest ophthalmic markets, and has a worldwide distribution network in every region of the world. Laserex retains its head office in Adelaide, and has grown from a start-up to an internationally recognised public listed company on the ASX.
Responsibilities
„Í Chris reports to, and works in conjunction with the CEO and CFO, taking responsibility for the management and operations of the company's Information Systems, Security, OH&S and Projects. This involves making decisions on purchasing, dealing with vendors, project management and implementation, all business technology policy, staff recruitment, performance appraisals, all security issues, and OH&S.
„Í The company's infrastructure spans across the globe. When Chris joined Laserex in 2002 the IT infrastructure was in its initial startup stage, was very unreliable and causing significant disruptions and affecting productivity right across the business. Chris has taken Laserex to a global access system with dedicated servers and services to provide the business with MRP, multiple function databases, clustered servers, wifi, full remote access globally, and collaboration globally. Policy and procedures have been created along with a BCP, SLA, KPI and automated system reporting.
„Í On a day to basis Chris is responsible for all of Laserex's security ¡V from IT right through to building security, and this is done on an integrated basis. The security issues for Laserex are very important due to the high component of research and development conducted, and the need for total secrecy.
„Í When Chris joined Laserex he built a team of staff reporting to him; comprising help desk, MRP system support, and two technical staff based in the US. Chris is responsible for all aspects of hiring, performance appraisals, and staff development. There are also four staff located in other overseas locations who don't report directly to Chris, however he matrix manages them as a virtual team on a project by project basis. Chris is also involved in the IT integration of engineering projects.
Achievements
* Since joining Laserex, the company has enjoyed a major technology shift; increases in performance and global abilities have increased across the entire spectrum of IT services, service levels have increased from 45% to 95% since Chris took over. The IT set up has become more complex especially from a security perspective, as Laserex works with OEM partners in the US, Japan and Europe and these partners need to access the Laserex system without any breach in security. 95% SLA's have been maintained for over two years running; this includes the wifi access, all remote access and voice systems. Chris introduced and project managed the VoIP & Global Video Conferencing facilities, which have maintained 100% uptime and exceeded SLA's.
* Chris recommended and set up Laserex's first IT steering committee. The committee commenced in March 2005 and has already created integration between IT and the business, and a greater project management focus.
* In June 2005 Chris had full responsibility for closing Laserex's Fremont (US) R&D office and relocating the entire operation to Adelaide. Chris project managed other parts of the business, such as engineering, to undertake the entire shutdown and relocation. He dealt with multiple contractors and providers to negotiate agreements at short notice to terminate services and deal with security aspects for IP, transport and insurance, ensuring legal liabilities in the US and Australia were met. Once equipment arrives back in Adelaide Chris will have full responsibility for setting up the new operation. This was a complex project, that had to be started and completed at short notice, and Chris was successful in achieving this.

July 1998 ¡V September 2002
BAE SYSTEMS (British Aerospace Australia), Adelaide
Network Manager, Technology Park Site Manager, IT Projects
Responsibilities
„Í The Technology Park Site was a major location for BAE, acting as a type of shared services centre for four of their business units. These business units were located in different regions; metropolitan, intrastate and overseas. The site had global communications responsibilities, providing significant and cost efficient change to the company's abilities.
„Í Chris assisted in managing a technical team of eight staff; help desk, desktop services, network and cabling technicians. Chris was responsible for aspects of people management from recruitment to performance reviews, and staff development.
„Í Chris was responsible for project managing the Woomera Site. This site was in transition from the US Defence Forces, and became a new site for BAE. Due to the confidential nature of some of the work done at this location, it is not possible to talk about the technology in detail. However Chris was involved in implementing cutting edge, remote access technology for BAE.
„Í Project "East Timor" was a challenge for Chris as he was sent in to repair a project originally commissioned by BAE to private contractors. The full network and infrastructure, including all financial software, was running well below standard and technology support in East Timor was lacking. At short notice Chris had to evaluate, recommend, and enhance the networking systems supporting the project.
„Í In addition to his project tasks (as BAE were a technical and mechanical service provider for Project "East Timor") Chris took on several other minor projects to evaluate, recommend and, in some cases, repair or provide project requirements for contractors to local business owners on the island. This enabled them to get business back up and running, and the work done by Chris was above and beyond the requirements of role. However Chris was able to have a major positive effect on the way BAE was viewed by the local business community and in turn provided a greater business standing, level of credibility and helped make BAE a favored business for the island to deal with.
„Í Other duties included the role of Chairman for the BAE OH&S committee.
Achievements
* Project "East Timor" was successfully fixed by Chris. In the difficult environment of East Timor, Chris had full authority and made recommendations, and then carried out the full enhancements, as well as testing system capability and reliability. Chris was able to successfully complete this project and bring it back on track in a short time.
* Chris received major acclaim during his tenure at Technology Park, as he successfully project managed the start up of Woomera Site Service, and brought the project to completion under budget and ahead of schedule. Chris also undertook the Cisco Fibre WAN upgrade on the Holden Hill Project and completed it successfully.

October 1996 ¡V July 1998
Maprak Communications Pty Ltd
Projects & Communications Manager
Responsibilities
„Í Maprak was a visual communications company with its head office in Adelaide and offices in several cities in Australia. Chris was tasked with linking all Australian sites. He achieved this successfully by using cutting edge technology at the time, PSTN connections and receiving a hub in the Adelaide office, with overlaying connects to create a secure video network. Chris was then able to adapt the system to allow data and communications traffic, also allowing data support to several cities.
„Í Project Management, risk assessment, procurement and corporate liaison management
Achievements
* Chris' ability to adapt the network technology at Maprak, allowed the business to demonstrate in real time to clients the technology and services available.

February 1994 ¡V October 1996
A+R Computer Services Pty Ltd
Service Manager
Responsibilities
„Í A&R Computer Services worked with both the general public and companies to undertake PC builds and servicing. Chris was responsible for the day to day running of the service department, including management of 15 service technicians.
Achievements
* Chris liaised directly with A&R's business clients. It was during this part of his role, that Chris recognised a new way of doing business for A&R, and that was setting up "on site" servicing for these clients. This was taken from a concept, and turned into a new and profitable part of A&R's business.

January 1986 ¡V February 1994
Royal Australian Army

Chris was a member of the RAAOC, and RAAC he was in Company Administration, Logistics, IT and Transport fields including dangerous goods, heavy vehicles and recovery, vehicle servicing and fault finding, vehicle operation in difficult terrain, vehicle operation in an environment of threat and M113 APC and truck transport. Chris excelled as a technical instructor including Heavy Vehicle recovery, Truck and heavy equipment vehicle repair, maintenance, driving and as a testing officer.

Chris held responsibility for a technical warehouse in the transport division, including $8 Million, of equipment, spares and field stocks.

Interests

Member of two volleyball teams; Championship winners,
Member ¡V Airstream Wireless, (Global)
Student Pilot ¡V Forthsight Aviation

Referees:

Mike Foenander, - IT Leader DSTO Support Services ¡V 0414927149
John Smith ¡V Owner SA Software ¡V 0417868382 ¡V office ¡V 82953585
Chris Seiboth CEO ¡V SADI ¡V South Australian Divisions Inc - Phone (08) 8271 8988

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