Resume - 6 years of Network Administration and Operations Management

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Resume #71512

CONTACT INFORMATION:
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OBJECTIVE
To acquire a position that is well suited to my background in Management of Information Systems, one that allows me to apply my experience in network administration, consulting, system analysis, help desk support, business analysis, design and implementation.

EDUCATION
West Virginia University Morgantown, WV
* AACSB Internationally Accredited University
* Bachelor of Science and Business Administration, Management Information Systems
* Graduated: May, 2004
* Financed 100% of collegiate education

SKILLS

TECHNICAL

* Network Administration
* Directory Tree Design
* Server LAN/VLAN Optimization
* Microsoft Office 2000/XP
* Windows 95/98/2000/NT/XP
* SQL Server 2000
* Network Security
* Intrusion Detection
* VOIP

MANAGERIAL

* Supervision & Team Building
* Cost Containment
* Client Relationship Management (CRM)
* Project Management
* Productivity/Efficiency Streamlining
* Research & Analysis

ACCOMPLISHMENTS

Federal Bureau of Investigation, FBI
* Successfully completed the Phase I and Phase II rigorous testing for the FBI Special Agent qualification.

Greenbrier Valley Medical Center
* Greenbrier Valley Medical Center board member on the Service Excellence Committee.

EXPERIENCE

Region 1 WorkForce West Virginia 02/07 – Present
Director of Infrastructure and Technology

* Strategic planning and execution of all IT Operation related functions in support of the IT organization, involving extensive interfacing with internal IT and business executives. Region consisting of 11 counties, 5 one-stop centers, 2 satellite centers and a state of the art Mobile Unit
* Technical Leadership within all levels of IT Operations
* Systems/Network Administration
* Security Administration
* Voice and Data Telecommunication
* Facility Contract/Lease/Sub-Lease Administration/Management
* Assesses risks and monitors quality of networks, and services at all sites
* Develops plans and implements solutions to reduce operating expense while increasing quality
* Sets goals and implements action plans for services and technology management of all infrastructure systems and support functions within the IT department
* Allocate resources and manages multiple sites with unique business priorities ensuring operations performance levels and eliminating impact to business operations due to planned and unplanned change management affecting systems
* Excellent communication skills
* Direct, monitor and lead the project team to achieve goals consistent with profit and growth objectives of the company
* Establish and implement office policies and procedures of the company as directed by the company principal. Provide advice, guidance and direction to project executives/Project Managers and mentor other staff members towards their professional development
* Detail oriented and dedicated to providing high quality service
* Coordinate and confer with staff to resolve operating problems
* Perform additional assignments as required by the operating needs of the company

Greenbrier Valley Medical Center, Lewisburg, WV 03/06 – Present
Network Administrator
* Served as Project Manager and lead coordinator in implementing a facility wide VOIP network.
* Manage; maintain and install LAN and Wireless VLAN operation infrastructures and workstation optimization
* Manage, install and configure Cisco and various 3rd party equipment
* Manage power distribution requirements, including backup power supplies "UPS", for enterprise servers
* Provide network virus inoculation
* Administer network and physical security
* Responsible for the design, implementation and administration of all network hardware and software
* Provide extensive technical support to our professional staff and participate in, or lead, IT projects and coordinate efforts with vendors.
* Provide support and optimize the existing Windows 2003 servers and install, maintain, and troubleshoot file server hardware and software.
* Administer patch management
* Performing system upgrades, system documentation, daily administration and problem resolution, as well as assisting staff and users in problem resolution relating to hardware, software, and communication issues.
* Maintain operating systems, Active directory, DNS, DHCP, network applications, and application suites also provide upgrade/update file server hardware and software.
* Provide NT and Exchange Administration
* Manage Backup system Tape, schedule and updates, work with storage administration for NAS & SAN units.

Recruiter Solutions Group (RSG), Knoxville, TN 08/04 - Present
IT Consultant/Business Analyst/Team Lead/Procurement Manager
* Perform Business Analysis and IT Consulting, managing technical projects proposing and implementing solutions
* Contract negotiations with NOVA Information Systems, Fortune 500 company
* Composition of RFP for multimillion dollar project
* In-house and third party application support
* Leading a team of 12 network specialists in troubleshooting and resolving complex and challenging technical issues
* Provide leadership for Networking, Hardware/Software, Application Support for approx 3,000 US/International employees. Ensuring the uptime of the third largest credit card processing network in the US.
* Correlate change management and database manipulation.
* Management of software and technology procurement and inventory control
* Self motivated individual with outstanding oral and written communication, able to work independently or with multiple teams on large, complex and critical projects.

Science Applications International Corporation (SAIC), Oak Ridge, TN
Service Desk Specialist 05/04 - 08/04
* As a service desk specialist I analyzed and studied information system requirements. Managed a wide range of software and PC hardware in a domain environment. Provided input and recommendations for integration of system software/hardware in a client-server environment. Expert in troubleshooting PCs, client-server applications, and documentation. Focused on innovative technical research to solve national problems. Provided technical support to all levels of administration in the area of email, networking, operating systems, Cisco vpn, a variety of Computer Off-The-Shelf (COTS) packages, and patch management.

WVU Office of Information Technology, Morgantown, WV 05/02 – 05/04
Service Desk Specialist
* Troubleshooting and consulting for Service Desk Software, Networking Systems, Operating Systems, Printers, and WVU specific major applications: such as MIX, MAP (Oracle), Groupwise, Novell Client, Imaging Software and MS Office. Provided maintenance on laptops, desktops, printers and other office equipment.

Kaleidoscope Community Learning Centers, Morgantown, WV 08/03-12/03
Consultant Volunteer
* Managed a team of five in analyzing Kaleidoscope's current system. Determined their needs using Rational Rose for use case development, business modeling, and data modeling. Correlated efforts in designing a web registration system using. net.

United Bank; Westover, WV
Bank Teller
* Provided courteous service to bank patrons by researching their accounts and resolving their inquires.
* Reconciled cash drawer daily
* Skills: Communication, Customer Relationship Building, Efficiency, and Accuracy

Stansbury Fitness Center; Morgantown, WV
Fitness Instructor
* Worked one-on-one with clients, analyzed their needs. Developed and implemented a solution to resolve their problem. Conducted fitness evaluations, managed the facilities, maintained and updated customer data in the database.

Morgantown Little League Baseball
Volunteer Coach
* Managed and Coached youth ages 6-11 in all aspects of team sport.

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