Resume - Project Manager that gets it done

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Resume #74249

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PROFILE:
20+ years business and technical experience in multi-$Million infrastructure projects plus detailed knowledge of network & wireless technologies, budgeting, planning and construction

PLANNING, ORGANIZATIONAL AND CONSULTING EXPERIENCE:

* Development & execution of project plans to ensure information is clearly communicated between sponsors, participants, customers, vendors & partners
* Production of documentation to facilitate visibility of project practices, risks and outcomes
* Writing requirements to clearly define risks, contingencies, timelines & transition of responsibility
* Production of contingency plans to mitigate potential business disruption caused by systems failure / loss of power / breakdown of supply chain logistics / skill shortages / external factors
* Secured commitment of appropriately-skilled technical resources for delivery of all required project elements
* Preparation of business cases, RFPs, proposals, tariffs, license applications, SLAs, SOWs and WBS
* Identified process-and-control weaknesses and developing corrective metrics
* Management of construction, test and turn-up & maintenance of OSP and COE Facilities
* Implementation of software releases and migrations for messaging and collaboration
* Construction and provisioning and of voice and wireless facilities (TDMA, CDMA, GSM, EV-D0)

*****************************************************
EDUCATION & CERTIFICATION:

* BA Degree, Business Administration - Northwood University, Cedar Hill, TX
* Certificate, 'Masters of Communications Technology' - American Institute, New York, NY
* CompTIA A+ Certification
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EXPERIENCE
<> CHR Solutions, Lubbock, TX - Senior Project Manager (April – July 2008)
* Coordination of all project work, liaison between clients and CHR functional engineering groups
* Manage timely flow of projects, monitor status and produce project reviews
* Responsible for preparation of plans and specifications, problem identification and analysis
* Review and approve vendor & client invoices for accuracy.
* Produce budget & resource loading spreadsheets, track commitments, update project plans, estimates and forecasts

CONTRACT EXPERIENCE: 2004 - 2008

<> Unisys, Salt Lake City, UT - Microsoft Engineer (June 2007 - Feb. 2008)
* Telephone technical support for Active Directory Domains serving 300,000+ Microsoft employees in North America, Europe, Middle East and Africa
* Assisted users with software releases, messaging & collaboration systems, and internal Microsoft LAN/WAN networks and PC / server and applications

<> Convergys, Murray, UT - Cisco Partner-Reseller Helpline Engineer (Jan. - June 2007)
* Technical support and assistance to Cisco Resellers & consultants (Cisco network, VoIP & wireless products)
* Assessed and validated IP Network Designs by independent consultants

<> Rural Cellular Corp., MN / Project Manager, RFP for Wireless Billing Clearinghouse (May - Dec. 2006)
* Responsible for RFI and RFQ processes leading to formal RFP for $10M contract for wireless billing clearinghouse
* Documented processes from roaming wireless CDR production to revenue settlements between carriers
* End-to-end requirements gathering, discovery and documentation of unknown interdependencies
* Responsible for process mapping and formal documentation new VoIP billing processes

<> Verizon, Inc., TX / Fiber optic "Triple-Play" FTTP Installation Supervisor, (Feb. - May 2006)
* Managed fiber optic field tech installing facilities in underground, surface enclosures and poles
* Installed fiber, ONT, jacks, Cat.5 and CATV cabling, activation of VoIP services

<> AFL Telecommunications, TX / Site Survey Engineer (June 2005 - Feb. 2006)
* Audited fiber-optic field installations and redlined field deviations against existing records
* Documented field as-built configurations of fiber, power & equipment layout to update CAD records
* Mapped OSP field distribution facilities from CO to customer premises

<> Advanced Communications, TX / Quality Control Inspector (Sept. 2004 - June 2005)
* Inspection of CATV outside plant to ensure field installations met proper specifications and DOCSIS standards
* Documented quality of field distribution facilities, splices, power and grounding

<> Middle Eastern GSM Consortium / Program Consultant (Jan. - Sept. 2004)
* Program consultant to investment consortium funding Middle-East GSM start-up companies
* Wrote technical primers, business plans, scope of work, WBS, LOEs, SLAs and job descriptions
* Drafted Cost-benefit analysis & projection of capital-outlay for alternative technology options
* Managed pre-launch efforts to address regulatory and site permitting issues and carrier interconnections

TAO INTERNATIONAL CONSULTING GROUP: [Selected Engagements] 1993 - 2004

<> Western Wireless, Ljubljana, Slovenia / Program Manager, Commercial Launch
* Advisor to Managing Director of start-up European GSM Company
* Resumed stalled site negotiations to conclude build-out of last 103 cell sites
* Reorganized procurement and logistics processes / developed new vendor partnerships
* Mentored staff in functions such as customer care, pre-paid products, logistics and network build-out

<> GTS Europe Ltd., London, Brussels / Program Manager, Direct Internet Access
* Drove start-up requirements for high-speed fiber European backbone network (EBONE)
* Managed elements to standardize and scale 'Direct Internet Access' product to support connection of new clients
* Planned scalability, coached department managers on acquiring resources to support the new product
* Architect for support functions (provisioning, NOC, billing, training) procurement, operations and SLAs

<> Saudi Telecom Company, Riyadh, Saudi Arabia / SLA Expert
* Road-mapped "component and module" templates apply to future external SLAs
* Architect of Service Level Agreements to tighten individual and departmental accountability
* Worked with management to implement internal SLAs between sales, provisioning, & installation
* SLAs were a key prerequisite in client's transition from Government Ministry to market-driven company

<> Texas State Comptroller - Austin, TX / Telecommunications Consultant
Authored the following reports:
* Strategic Policy recommendations for 8-year network planning window
* Impacts of cost, labor & technology trends on computing power, response time and end-user expectations
* Technical Primers to educate non-technical managers in the latest network technologies
* Feasibility study for fiber-optic network utilizing state and federal highway ROW (Rights-Of-Way)
* Evolution of legal statutes & regulatory rulings and the impacts on providers, technologies & markets

<> Baltic Information Services, London, UK / Operations Director
* Responsible for UK license applications and interconnect negotiations with foreign carriers
* Wrote and organized processes for a start-up company pioneering international VoIP services
* Managed investor relationships (Nomoura Investment Bank) to demonstrate viability of commercial VoIP

<> Level(3) Communications, London, UK / Program Manager
* Managed post-merger migration & integration of support functions for client base of acquired company
* Concurrently drove sub-project building MPLS coded, scalable IP-VPN platform for secure data exchange
* Managed contract changes & process modification to enable IT platforms to support new client base
* Briefed Senior VP weekly and authored newsletter keep customers informed during the transition
* Worked with product development personnel on Alpha / Beta trials of new IP-VPN product line
* Original budget $9.2M, completed on schedule and $1.3M under budget

<> Cable & Wireless Plc, Bracknell, UK / Program Manager, National IP Network
* Turned-around failing $60M project to build UK's largest hybrid Internet / Cable TV network
* Network for high-bandwidth network supporting multinationals, ISPs, CATV Internet, DTV and VoIP
* Revised all facets of project plan and build projections including engineering, documentation & budgeting
* Restored project momentum by standardizing cost estimate procedures for EF&I subcontractors
* Applied principals of timeline management, accountability, SLAs and utilization of formal GAAP

<> Northern Telecom, Dallas, TX / Cell Site Project Manager (CDMA technology)
* Negotiated site-acquisitions
* Managed site grading, trenching, concrete pours, tower erection, antenna and BTS installation
* Supervised grading, trenching, framing, concrete pours, construction of retaining walls, fencing, runoff sluices
* Site surveys, shelter construction, BTS installation & testing, network interconnection
* Ensured all team members complied with OSHA and PPE requirements

<> MFS Communications, San Antonio, TX / Cell Site Construction Manager
* Managed installation of antennas, battery plant & back-up generators
* Construction of shelters, cable trays and related peripherals
* Erected self supporting, guyed & monopole towers, rooftops & co-locates
* Build-outs of optical fiber facilities and power systems
* Certified sites after all structural and operational requirements were met

<> SPT, Kingdom of Swaziland / National Data Architect
* Author of strategic plan to introduce data offerings in a county where none existed
* Leveraged existing infrastructure to streamline capital investment
* Focused service expansion by use of drop-and-insert multiplexers to accommodate new & legacy technologies
* Developed Commercial Data Product Portfolio focused on serving business customers
* Wrote business plan to collaborate with other company to train Swazi engineers and develop a 24x7 NOC
* Authored business plan with financial analysis targeting 20% ROI within 5 years
* Formal study of southern African Business Data Market with data to validate business model

<> DFW Metrolink - Dallas, TX / Telecommunications Consultant
Study of feasibility & cost of expanding client's core optic-optic network to serve areas beyond the Dallas CBD
* Recommendation public ROW franchise to broaden network reach
* Areas to expand service network to meet demand / boost revenues
* Priority areas of network expansion to maximize Return on Investment
* Preparation of RFPs / ITTs / assessment vendor pricing for implementation

<> Federal Aviation Administration - Ft. Worth, TX / Telecommunications Consultant
Study evaluating strengths & weaknesses of the Southwestern Region of US Air Traffic Control System
* Detailed technologies client could take advantage of to improve efficiency of air traffic
* Recommended hardening communications by building redundancy into architecture
I. Dual communications links & fail-over to remote ground-to-air transmitters
II. Redundant transmission and power systems to control towers & Regional Air Traffic Control Center
III. Hot stand-by standby microwave systems for Fail-Safe pilot-to-ground communications

<> International Network Services - Dallas, TX / Program Manager
Project Engineer:
* Blueprint for building proposed 24 x 7 NOC serving multiple clients to boost synergies with core business
* Drafted service level agreements (SLAs) with revenue projections for each
* Evaluated software for trouble reporting / problem resolution / billing
* Planned project start-up costs / staffing / logistical support
* Cost-benefit analysis & projection of probable revenue impact
Program Manager:
* Managed build of nationwide IP-based OSS network & NOC for Sprint Wireless
* Certified all connectivity of billing and alarm information from every cell site in the continental USA
* Managed installation of equipment & construction of buildings

<> Federal Reserve Bank, - Dallas, TX / Data Network Consultant
* Authored study to detail strategic data upgrade options
* Documented roadmap for upgrading network linking 406 sites in 9 states to FHLB mainframe
* Assessed client's data network capabilities / detailed goals for upgrade
* Report spelled out merits and drawbacks of each upgrade option, in both technical and financial terms
* Projected capital outlay + cost-benefit analysis of each upgrade alternative
* Translated vendor technical jargon into plain language
* Detailed security advantages / disadvantages of differing network technologies (satellite vs. landline, etc.)
* Drafted five data communications networks for client to choose from
* Study resulted in clients' ability to upgrade network in accord with Federal Reserve strategic goals

<> Telfort Communications, BV, Amsterdam, Netherlands / Testing Project Manager
* Test management for new JV between British Telecom and NS Railroad
* Authored test scenarios challenging all IT systems and business procedures from new customer information capture to revenue posting on General Ledger
* Test scripts challenging feature functionality of commercial voice offerings
* Geographic test plan assessing call-completion between all Dutch exchanges
* Scripts to test Kenan Arbor billing interfaces to Order Entry / IT systems
* Alpha-Test scenarios challenging cross-platform functionality all systems
* Beta-Test scenarios detecting difficulties while carrying live traffic

<> WorldCom UK, Ltd. - London, UK / Product Development Consultant
Rolled out value-added products / services on client's London metro ATM-based network
I. Corporate Messaging Product: $9 million annual ROI projected for $50,000 investment
II. Encrypted remote LAN access product: $7.75 million annual ROI on $750,000 investment
III. Interconnect Agreement with UniSource: $1.8 million annual ROI on $165,000 investment

<> GTE Video Services, Dallas, TX / Billing System Project Manager
* Managed implementation of billing system that featured a number of enhancements
* Worked with client / vendors to resolve technical, logistical issues
* Implementation covered CATV / DBS-TV markets from Florida to Hawaii

<> Direct-Net Telecom, Moscow, Russia / Project Manager
* Drove project to enable end-user access to USA-Russia satellite link for international calling
* Planned & budgeted project, ordered equipment & trained Russian technicians
* Negotiated site-acquisition with Russian officials for equipment space, power and ROW
* Engineered and supervised microwave connection between PBX & satellite uplink

EMPLOYMENT HISTORY: 1974 - 1993

<> Sprint Corporation, Kansas City, MO / Product Manager, Switched Digital Services (1991-93)
* Managed team who rolled out Sprint's first "Bandwidth-on-demand" T1 controller
* Evaluated feasibility of new product offerings (Videoconferencing, Group IV Fax, Tele-Radiology, etc.)
* Developed pricing, directed methods to forecast demand, market share, revenue & competition
* Budgeted for data overlay infrastructure, reviewed internal costs & bids
* Revised billing structure to encourage usage of new offerings

<> Alcatel (formerly DSC), Plano, TX / DACS Field Service Supervisor (1988-90)
* Managed nine (9) OAM&P Field Service Engineers servicing DACS switches in 23 states
* Created a competitive atmosphere between teams, motivating my team to reduce trouble clearance time 18%
* Authored on-line trouble reporting guides, resulting in 6% decrease in trouble reports

<> AT&T, Dallas, TX / Communications Technician (1980-88)
* Provisioned AT&T network services from sub-rate to T3 (testing, commissioning, documentation)
* Utilized remote troubleshooting to restore networks outages after facility failures
* Quality Assurance auditing of test parameters and Circuit Layout Records

<> United States Navy / Aircrewman, P-3 Orion Aircraft (1974-79)
* In-flight operation of ISR (Intelligence, Surveillance, and Reconnaissance) systems to detect, localize and classify enemy combatants and friendly units
* SECRET Security Clearance / Navy Expeditionary Medal / Honorable Discharge

*****************************************************
CAREER HIGHLIGHTS

* Managed infrastructure projects in the USA, Europe, Russia, Africa & the Middle East
* Turned-around failing project to build UK's largest IP network by restructuring financial procedures
* Drove restructuring of IT systems and processes to support multi-national corporate merger
* Played key management roles for GSM start-up companies in Europe and the Middle East
* Management of People, Technology, Schedules and Budgets up to $60 million
* Authored business plans, consulting studies, licensing / zoning applications
* Construction of cell sites, microwave sites, OSP and shared facilities
* Produced network modernization study for Federal Reserve Bank
* Member of the Microsoft Global Virtual Security Team

*****************************************************
TECHNICAL EXPERIENCE

SOFTWARE:
* Microsoft Office, Active Directory, GAL, Windows scripting, LDAP, DNS, SMTP
Operating Systems
* Windows XP, NT, Vista, DOS, Linux, Blackberry / BES administration
DATA:
* LAN/WAN Installation & Maintenance; routers, switches, firewalls
* TCP/IP Based Networks; spanning tree, RIP, BGP, OSPF, EIGRP, X.25, Frame Relay
* QoS, IPSec, MPLS, Cisco Call-Manager, NOC ticketing systems
VOICE:
* DACS, DMS-250 Toll switch, DMS-300 Gateway, 5ESS, SS7 signaling
* POTS, FXO, FXS, PSTN, ISDN, BRI, PRI, VoIP, SIP, Cisco Call-Manager
WIRELESS NETWORKS & MILITARY RADIO SYSTEMS:
* WCDMA, TDMA, GSM, HLR, VLR, MSC, Cisco wireless access points, LWAPP
* WiFi, 1xRTT, EV-DO, IEEE 802.11a/b/g, WiMax 802.16, microwave installation
* Troubleshooting of navigation & Fire-control Radars, HF, VHF, UHF, EHF, ECM

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