Resume - Btech MBA with 3 yr exp -business analyst

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Resume #88284

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Career Objective
To associate with a progressive and challenging organization as a BUSINESS ANALYST where my skills are recognized and my knowledge is enhanced for the benefit of the organization that will yield both job satisfaction and steady-paced professional growth
Job Title History
„« Working as a SYSTEMS OPERATIONS LEAD SPECIALIST in IBM INDIA PVT LTD
„« 2.5 years of experience in telecom industry
„« (04-june-2007 till date)
Engagement Overview

„« Understanding and studying the client requirements, business needs and project objectives by conducting feedback sessions and client meetings in collaboration with all stake holders
„« Conducting business analysis, requirement analysis, project assessment, feasibility determination and document requirements
„« Transferring the business knowledge to the technical team.
„« Collaborating cross functionally with Sales, Marketing, Finance, Revenue assurance and Customer Support Department to facilitate communication for successful project launches.
„« Assuring that the requirements are met on time in collaboration with the project manager and ensuring the correctness of the result.
„« Developing reports using Toad, Business Objects and DWH back end
„« Testing corrective ness of data using SQL and PL/SQL blocks
„« Communicating with clients and giving them status updates after discussing with technical team and project manger
„« Working along with the project manager in change management.
„« Translating business requirements to IT requirements
„« Coordinating the activities of team members to meet the deadlines and client demands.
„« Keeping track of all activities of the team, maintain dashboard, get daily updates of business commitments from team members and send it to top management and ensure support to the client business
„« Holding meetings with the stakeholders to revisit delivered commitments and liabilities and to build out better processes for future projects for fulfilling deadlines set by the client thereby helping the organization to meet business objectives.
„« End user interaction and MIS planning(coordinating with DWH team)
„« Single Point of Contact (SPOC) for Kerala Circle in change management matters and application issues.
„« SPOC for the client for business needs.
„« Generating and providing reports and data from Oracle database in required format based on market analysis, trend setting and projection.
„« Handle corporate MIS and Key Performance Indices for client business and other Circle reports.
„« Supporting automation of routine jobs to enhance business
„« Identifying business processes that can be automated or optimized, and define automation requirements.
„« Coordinating with Revenue Assurance Team for the reconciliation of various services(postpaid and prepaid) so as to reduce revenue leakage
„« Implementing of MIS package for Etopup and Corporate Requirements
„« Proposing new process in place, comparing between old and new systems, documenting the results, and communicating gaps to relevant groups.
„« Documenting of all process and applications

Achievements
Able to reduce Turn around time for MIS and thereby improve efficiency of business and client satisfaction

Education

„« Master of Business Administration(MBA)with 7.2 CGPA from Cochin University of Science and Technology, Cochin, Kerala [2005-¡¥07] ( Ranked among the Top 100 b-schools in India)

„« Bachelor of Technology (B.Tech) (Electronics and Communication) with 67%, from Model Engineering College, Kerala (Affiliated to Cochin University of Science and Technology). [2000-¡¥04] (Ranked 28th among the Top 50 Govt. Engineering Colleges in India.
Source: http://www.livemint.com/2008/06/12001803/India8217s-Best-Colleges.html?d=1 )

„« Pre-Degree with 73% from Sree Narayana College, Kerala (Affiliated to Kerala University). [1997-1999]

„« SSLC from St.Josephs Convent GHS, Kerala with 89 % marks. [1997]

Professional Activities, Certifications and Training
„Ï Core Concepts in Business Analysis IBM certification course
„Ï Core Consulting (Deep Blue Sea) IBM certification course
„Ï Requirement Analysis Using Models IBM certification course
„Ï Project Management Orientation IBM certification course
„Ï Introduction to PL/SQL IBM certification course
„Ï Six Sigma IBM certification course
„Ï Introduction to Unix IBM certification course
„Ï Introduction to Oracle 9i:SQL as Oracle's Workforce Development program
„Ï Oracle 9i:Program with PL/SQL as Oracle's Workforce Development program

Technical Knowledge Summary
Reporting Tool: Toad, SQLplus, SQLtalk, Business Objects
Languages: SQL, PL/SQL
Operating Systems: Windows XP, UNIX
Also possess very good knowledge of MS Office and MS Project

Projects (MBA)

1. Organization: BPCL Kochi Refineries Ltd.
Project Title: Organization study
2. Organization: Indian Tobacco Company
Project Title: Time and Motion Study Of warehouses
Project Details: The project aims at finding the problems in the current warehouse management system regarding the warehouse operations (loading/unloading), documentation, stacking and layout and suggestions and implementation for reducing time, damages while loading/unloading and cost thereby increasing the efficiency of warehouse service provider and thereby improvise the Supply chain.

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Coatings Contractor

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