Resume - 10 years experience in IT software development environment in various organizati...

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Resume #64876

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OBJECTIVE
=========
To seek a full-time responsibility in System or Business Analysis, System Design and Project Management

EXPERIENCE
===============
Professional Experience
DHL IT Services, Asia Pacific
Cyberjaya, Malaysia

Principal Business Technology Analyst
[Previously Senior Systems Analyst]

Project – Local Accounting System (Jun 2006 – Jul 2007)
-------------------------------------------------------
(LAS is a family of integrated, real-time financial modules. It is a commercial off-the-shelf software (COTS) from Emphasys 6, Australia. DHL IT Services developed some functionality like financial reports and data extraction i.e. Local Accounting Tree (LTE) and LAS libraries.)

Job Scope
----------
As Project Manager – manage projects, typically involving the development and implementation of information systems to meet identified customer needs, managing resources and vendors.
As Bid Manager, liaised with Account Manager, Service Planner, Solutions Support, vendor and Technical Services Group to provide estimates during bid process.
Involved in system analysis and design of LAS based on user requirement.
Produced high level and detailed technical design specifications during analysis phase. Prepared System Requirement Statement, Maintenance Release document and High Level Design document to be passed to vendor for implementation of build phase.
Liaised with vendor in Sydney to ensure system changes are correct and business requirements are met during build phase.
Performed technical documentation review and program review to ensure software quality and design specifications are met.
Execute System Testing, Quality Assurance (QA) Testing and Performance Testing according to System Test Specification.
Produced Testing and Release documentation – System Test Plan, Defect Capture List, Module Summary Testing Analysis, Installation Guide, Release Notes.
Provided technical support and guidance during Technical Acceptance Test performed by Solutions Support team.
Performed UAT offsite support to users in Asia Pacific i.e. China, Australia, Thailand, Hong Kong, Pakistan and Japan (LAS v 3.7.72, LAS v3.7.73, LAS v3.7.74, LAS v3.7.75 and LAS v3.7.76, LAS v3.7.77 and LAS v3.8.00).
Involved in 3rd level support to investigate on production issues and provide technical solutions to Asia Pacific region.
Ensure the whole development life cycle is compliance with CMMI and DHL standards.
Ensure all deliverables (documentation, source code and executables) are stored in proper repository according to DHL standard and procedures.

Project – Profitable Growth Successful Performance (Sep 2003 – Apr 2006)
-------------------------------------------------------------------------
(PROSPER toolkit comprises of 4 different components i.e. COMPASS (Country Margin and Pricing Analysis System), PET (Price Evaluation Tool), MMS (Margin Management System) and NCD (Network Cost Database). It is a country-specific program that enables measurement and management of pricing, costing and profitability. PROSPER is used globally.

Job Scope
---------
Involved in system analysis and design of PROSPER based on user requirement.
Involved in System Requirement Walkthrough/ Workshop with business users.
Liaised with business users to seek clarification during requirement study phase.
Produced high level and detailed design specifications during analysis phase to be provided to vendors (Infosys, India).
Performed documentation review on Impact Analysis documentations from vendor.
Liaised with vendor to ensure development of system is correct and business requirements are met during build phase.
Performed technical review and program review to ensure software quality and according to design specifications.
Executed System Testing and Quality Assurance Testing in Pune, India.
Performed technical support during Technical Acceptance test in London (PROSPER v1.2.0) and Prague, Czech Republic (PROSPER v1.3.0 and PROSPER v 1.4.0).
Performed UAT onsite support in London (PROSPER v.1.2.0) for users from Germany, Norway, Belgium, Austria, London and Italy.
Performed UAT onsite support in Prague (PROSPER v1.3.0 and PROSPER v1.4.0) for users from London, U.S., Netherlands, Belgium, Luxemborg, Italy and Switzerland.
Performed BETA support to ensure smooth country deployment.

Project – PROSPER Performance Improvement (Mar 2005 – May 2005)
---------------------------------------------------------------
(PROSPER Performance Improvement for US is required as number of shipments for U.S. Airborne has increased to 30 Million shipments per month)

Job Scope
---------
Involved in end to end performance improvement exercise for U.S. Airborne.
Liaised with vendors from Cognizant Technology Solutions (CTS), India to solve performance issues for U.S Airborne.
Conducted knowledge transfer training and briefing to CTS personnels on PROSPER system.
Executed performance tests and collected response time and throughput related statistics.
Monitored and collected system resource utilization statistics for the target environment.
Analyzed the data collected in measurement phase to identify the hotspots.
Performed root cause analysis and identify the fixes.
Based on tactical and strategic recommendations from vendor, performed program changes for PROSPER v1.3.0 Performance Improvement exercise for U.S.
Executed Performance Stress Test and Confidence Testing.
Provided Execution and Analysis report to business users.

AM Finance Berhad (Formerly known as MBf Finance Berhad)
Kuala Lumpur, Malaysia

Senior Analyst Programmer

Project – MBF Banking System
----------------------------
(MBS is an in-house development project by MBF IS division. It comprises of Housing loan, Hire Purchase, Savings, Islamic Banking, Collection and Provision).

Job Scope
---------
Involved in development of MBS Housing Loan and Hire Purchase; successfully rolled out in 1999.
Performed analysis, design, enhancement, maintenance and support of the MBS.
Developed program specifications and provided technical documentation.
Executed Unit Testing, System Testing, Quality Acceptance Testing and Operational Acceptance Testing.
Assist and guide junior programmers and review their programs, test data and result.
Provided technical support during Users Acceptance Test.

Mesiniaga Berhad (Sister Company of IBM, Malaysia)
Subang Jaya, Malaysia

Practical Trainee
-----------------
Reported to Project Manager and was assigned to Solution Integration and Services Division (SISD).
Responsible in developing a project on the internal system of the department using Lotus Notes 4.5
Information Systems Management (ISM), IBM Canada Ltd
Regina, Canada
Practical Trainee

Was selected to participate in a student exchange programme between Universiti Utara Malaysia (UUM) and University Of Saskatchewan (UofS).
Attached to an industrial training for two months and joined the ISM's application management team to develop a system for SaskPower Corporation. The project included enhancement and maintenance of an existing system (Time Capture System) to meet the requirements of SaskPower Corporation.

SKILLS
======
RDBMS
- Oracle, Informix, Microsoft Access, DB2

Programming Language
- C Language, C ++, Informix 4GL/ ESQL, Power Builder, Lotus Notes,
COBOL, Microsoft Access 97, BASIC, HTML, Java

Scripting
- PL/SQL, AWK and UNIX Shell script

OS
- MS-DOS, Windows 95/98/2000, UNIX, Windows NT, Windows XP

Others
MS Word, Power Point, Excel, MS Project, Lotus Smart Suite etc

Quality Assurance
- Have fundamental knowledge in CMM, CMMI

EDUCATION
==========
Universiti Utara Malaysia
Kedah, Malaysia
Bachelor in Information Technology – CGPA 3.41

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