Resume - Account Management - International Department

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Resume #72653

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Objective

The prospect of working for a global leader, is not only engaging but true to my career objectives. I am seeking a leading role in business development, product marketing, or market strategy. My professional banking career exhibits a record of strong achievement and significant contributions. The enclosed resume details my experience and contributions.
Briefly, my business philosophy focuses on leading by example; by demonstrated hard work and a commitment to excellence. In addition, maintaining integrity in the workplace and business relationships. I believe a manager should be in tune with both profitability and meeting the needs of a dynamic marketplace. Last and especially important, I support and believe in nurturing the notion of corporate entrepreneurial management, where business decisions are made treating the corporation as an entrepreneurial endeavor.

Summary of Qualifications

International Transactions Business Manager with expertise in major account sales, market analysis, and supervision of office administrative assistants. Implemented Western Union/Speed cash for FransaBank in Beirut, Lebanon. Authored the Master Operating plan for the implementation. Respected throughout the organization for strong leadership and innovative thinking. Pioneered account marketing strategies. Powerful communicator with experience reaching the internal and external customer.

Professional Skills

Account Management - International Department
* Managed all international transactions for Speed Cash and Western union. Managed all existing top revenue accounts and development of unborn accounts in Lebanon and the Middle East.
* Managed 68 accounts responsible for 15 million in annual revenue.
* Negotiated a national account agreement with one of the largest Banks in Saudi Arabia worth $ 3 million in annual revenue.
* Accountable to acquire and compile necessary study data, obtain study results from a sophisticated cost model, design an account specific sales strategy, and negotiate a profitable and sustainable contract.
* Designed international distribution strategies and partnerships with large Banks.
* Coordinated and effectively managed, in the sales process, specific point-people and Executive Managers representing diverse functions and operations
* Analyzed account profitability and make adjustments to contracts when necessary.
* Served as a logistic consultant who large Banks rely on to provide customized process improvements for their businesses.
* Build strategic partnerships with large accounts to differentiate my Bank's products from competitors.
* Project Management in a variety of client business environments.

Marketing Management

* Implemented the Speedcash/Western Union Business Plan and authored the plan.
* Monitored performance of sales indices and market segments and made adjustments to optimize Business Plan compliance.
* Presented success of plan to Bank's top management on a weekly basis in a high profile position.
* Utilized database software applications to segment and target specific markets.
* Analyzed best-practices and new opportunities and incorporated them into the Business Plan.
* Facilitated customer appreciation events.
* Exhibited products at technology and trade shows, while implementing several strategic initiatives.

Corporate Level Marketing Management

* Assigned to an elite Saudi-Arabian Service Restructuring Team where all customer and product related materials were designed and distributed.
* Designed customer supplies, materials and product devices.
* Facilitated approval and testing of designs.
* Implemented operational plans and training schedules for new service offerings.

Office Management

* Supervised over twenty customer service representatives and managed day-to-day operations in the Bank's International transaction department.
* Forecasted transactions call volume and scheduled all customer service representatives to meet performance guidelines.
* Trained all new customer service representatives, monitored their performance and coached on an individual basis.
* Authored many training aides and structured the Bank's training program to specifications outlined therein.
* Performed regular performance evaluations and reviews with each employee.
* Assigned employees to job activities and made changes when necessary.
* Determined and specified employee wages during annual wage-reviews.

Professional Employment History

2007 - Present
Farmers Insurance
2005 - 2007 Lexis Florist - Manager
Houston, Tx
2000 - 2004 International Dept - Manager
FransaBank, Beirut, Lebanon
1996 - 2000 Paying and Receiving - Account Executive
Universal Bank, Beirut, Lebanon
1994 - 1996 Data Processing - Supervisor
Universal Bank, Beirut, Lebanon
1993 - 1994 Account Transactions - Teller
Universal Bank, Beirut, Lebanon

Education and Professional Development

Houston Community College
2008
Piping and Drafting Design

Kaplan University, Houston, Tx
2007
Property and Casuality License

Corporate Schools and Workshops, FransaBank
International's Negotiation Training, Account
Executive School and Valuing Diversity

University of St. Joseph, Beirut,
Lebanon 1993
Associate Degree - Banking and Management

Languages, Arabic, English, French

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