Resume - Expediting, QA/QC, Safety, Customer service.

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Resume #68452

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OBJECTIVE
To participate, improve, and expedite processes within an environment that promotes education and professional growth based upon merit.

PROFILE
* Experience in quality assurance and control, documentation compliance, clinically independent environments with a safety, customer service, and project coordination focus.

EMPLOYMENT HISTORY
February 2006 – present Tissue Coordinator, Safety Officer
Life Gift Organ Donation Center
OPO of Texas, Houston, TX
* Tissue/Organ Recovery – The excision of bone, tendon, ligament, skin, vein, heart, osteo-graft, and other tissues under highly sterile conditions to be processed and distributed for transplant.
* Health and Safety – To ensure chemical, biological, and fire safety standards set forth by the FDA and AORN are adhered to and staff is trained for all emergency preparedness. Community initiatives to educate all ages about health related nutrition pertaining to the transplant industry.
* Expediting – Time and material management are the critical path focus necessary to optimize recovery. Ensuring documentation accuracy and SOP compliance for the timely release of tissue.
* On Site Documentation and Case Management – On site evaluation and compliance management of documentation. Ensure chain of custody protocols are adhered to. Manage corrective action planning program to document trend activity in relation to critical path. Create individualized reports/spreadsheets for key decision makers based upon their responsibility within the projects. Identify, document, and summarize improvement areas for documentation and process.
* Documentation Control – Q.A. all charts and review all pertinent medical and social history documentation to ensure timely release of tissue, expediting documentation to ensure bioavailability for surgeons. Assurance and adherence to FDA, AATB, GTP, EBAA, and GDP (good documentation practices).
* Quality/Process – 1 year of shadowing and complimenting consultant Dr. Sheldon Zink concerning communication center process realignment and implementation, database evaluation, reporting, developing, SOP writing, evaluating and injecting clinical relevance in relation to the scope of federal and industry standards.
* Tissue Coordination – Schedule, plan, evaluate, and manage caseload and coordinators.
* Harris County Medical Examiner Liaison – Maintain relationships with the medical examiner's office through influence without authority. Referral management and education for the HCME office.
* Financials – Hospital follow up and billing department coordination to ensure timely billing and P.O. accuracy.
* Education – Responsible for constant continuing education and team member skill development through in-house training simulation and lecture/presentation.
* Bonfil's Liaison – Responsible for all knowledge pertaining to serological and NAT testing under FDA and AATB. Blood borne pathogen training for clinical staff.

April 2005 – Present Recovery Technician Baylor College of Medicine
Per Diem Houston, TX
* Aseptic Technique - cleaning and sterilization processes.
* Recovery/Surgical Technique – Trephine and scalpel technique.
* EBAA Standards and Expectations – Clinical knowledge.
* Packaging of Tissue and Transport – Aseptic and sterile technique in a Laminar Flow Hood.
* Certification - under the Texas Health and Safety Code 693.022

October 1999 – January 2005 Bar Manager JWS Trading
Bar and Restaurant, Houston, TX
* Customer Service/Sales – People are purpose of any customer service business, so cherish them and invite them in to dine as if it were your own home.
* Accounts Receivable/Payable – Linens, liquor reps, wine reps, equipment, produce, bread, rentals, magazines, and credit companies.
* Inventory and Cash Management – Complete inventory, ordering, comps, voids, adjustments based on tax allowances per TABC regulations, and substantial on-hand cash management.
* Employment and Payroll – Interviewing and consulting on new hires, experience calculating and printing payroll checks, and ensuring reporting requirements by IRS are adhered to, twenty plus personnel schedule.
* Community Relations – Independently owned establishments thrive on interpersonal relationships with their guests. I have been very privileged to meet and develop business and personal relationships with some of the finest people in the greater Houston area.
* Promotions/Advertising – Flyers, magazine ads, early week and follow-up calls.

1988 – 1994 Farm Hand Boosinger Farm
Knob Noster, MO
* Manual labor – as instructed
* Animal Feed – daily feed schedule

EDUCATION and Extracurricular
* Certified Tissue Bank Specialist
* Attended Houston Baptist University - Nutrition
* Awarded the Honor of Dean's list three times.
* Certified award for completion of the PALS program, TDPRS, CPS
* Alpha Tau Omega – two years o Treasure – one year
* Cambridge Glen Condominium – Board Member 2006
* Planning Committee for The Lions Eye Bank Centennial Fund Raising Gala
* Attending The University of Houston – Bio Chemistry
* Internship under Dr. Sheldon Zink – Presumptive Consent Training, 2007

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