Resume - More than 10 years of Information Technology and Customer Services experience, ...

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Resume #87505

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OBJETIVE

A challenging position where I am able to apply my technical knowledge of Information Technology and supervision skills.

SUMMARY OF QUALIFICATIONS

* More than 10 years of Information Technology experience and Customer Services, Technical support across multiple industries, including Sales, Transportation, Oil Technologies and Services and Outsourcing Services.
* An intermediate level in English, effective in formulating and deploying alternatives for improving design of process and systems.
* Problem solver and decision maker, ready to provide dependable innovative ideas, and deliver solutions proactively.

PERSONAL INFORMATION
Marital Status: Single
Nationality: Venezuelan
Personal ID: V-7948307
Birth date: 24/01/1975

PROFESSIONAL WORK EXPERIENCE AND ACCOMPLISHMENTS

Halliburton of Venezuela, Caracas
03/2006 – Actually
IT Technical Support Analyst
As request, Troubleshoot and resolve customer technical support issues. With no direct supervision, applies knowledge of systems in area of responsibility to deliver system performance, availability, and capacity to agreed-upon service levels. Perform routine system maintenance and monitoring tasks. Diagnose and resolve basic/Intermediate technical problems in area of responsibility. Performs own work and provides assistance to others as directed.
* First and Second line support to end users
* Windows and Linux desktop support
* IT Procurement – SAP Procurement Module
* Data Backup monitoring support (Arcserve software)
* Systems Security Access Support
* IT Services and products procurement / Customer Services Management
* Safe/Security and Environmental programs Leadership
* Networking support (Routers and Switches Cisco)
* Communications support (cellulars and fixed telephony)
* IT infrastructure support
* File and Print servers support (HP and DELL Servers)
* OHSAS 18001 Certificated Internal Auditor
* Problem solver

SINCOR / Sybven Corporation, Pariaguan - Anzoategui
01/2005 – 03/2005
IT Consultant
Diagnose and resolve basic/Intermediate technical problems in area of responsibility.
* First and Second level Support
* Problem solver

SINCOR / Bases de Datos y Telemática, Pariaguan -Anzoategui
11/2003 – 01/2005
IT Consultant
Perform routine system maintenance and monitoring tasks Diagnose and resolve basic/Intermediate technical problems in area of responsibility.
* First and Second level Support
* Data Backup Monitoring
* Servers performance statistics Management
* Domain migrations
* Operating Systems migrations (Win NT, XP)
* Mailing system migrations (Netscape, Exchange)
* IT Asset Management (Track it)
* Problem solver

METRO LOS TEQUES/ Rofraca, Caracas
2001
IT Technical Support
Diagnose and resolve basic/Intermediate technical problems in area of responsibility.
* First and Second level Support
* Problem solver

EDUCATION/RELEVANT TRAINING
* Substance Abuse Awareness & Policy
* Substance Abuse - Drug Free Workplace
* Radiation - General Awareness
* Environmental awareness & incident rpt.
* Ergonomics – General
* Safety Orientation Coastal Multimedia
* Sustainable Development
* Hazard Communications
* Explosives General Awareness - Non Users
* Hand And Finger Safety
* Risk Analysis
* Risk Management - Controlling Risks
* Risk Management - Evaluating Risk
* Risk Management - Hazard Identification
* First Aid/Cpr Awareness –La
* Bloodborne Pathogens Awareness Level
* Defensive Driving Awareness-La
* Radiation - Radioactive Densometer End-User
* Personal Protective Equipment
* An Introduction To Project Management
* Introduction To Project Process Groups And Initiating A Project
* Project Lifecycles And Stakeholders
* Project Planning
* Fire Prevention And Control
* Ecompliance And Careful Communication
* Ohsas 18001: 2007 Auditor Training
* Lidership and Time Management.
* Outlook 2003 - CTT
* CCNA - Cisco Certified Network Associate (2 of 4 modules)
* ITIL V3 Foundations – Pink Elephant
* A+ 2006 Essentials – Skillport Course
* MCDST Microsoft Certified Desktop Support Technician – Skillport Course
* Linux, Introduction – Skillport Course
* Introduction to internetworking – Skillport Course

Bachelor Degree in System Engineering.
Metropolitana University, Caracas - Venezuela
1993 – 1998

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