CONTACT INFORMATION:
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Objective
To obtain a challenging and rewarding position with an opportunity for advancement
Work Experience
Business Analyst
9/2005 - 9/2006 Dallas, TX
* Research software inventory defects; communicate with IBM marketers as well as customers; implement procedures to resolve defects, report measurement to management; use pc tools and databases (Lotus notes, SAP R/3, EXCEL, MS Explorer, etc)
Customer Service/Sales
8/2004 - 5/2005 Spherion, Nederland, TX
* Answered customer service calls for Sprint PCS. Part time work while attending college
Office Manager
6/2001 - 12/2002 Protect America, Beaumont, TX
* Human resources, new hire paperwork, payroll, terminations, maintain fleet and technicians, order equipment, call center reports, inside sales closer, dispatching, and overseeing all employees at the site.
Attendance Coordinator
1/2001 - 6/2001 West, Beaumont TX,
* Handle all attendance issues. Issue all dismissals and reinstatements.
Travel Consultant
9/2000 - 12/2000 Cendant /RCI Travel, Houston TX,
* Sold airfare car rentals and hotels to RCI members.
Workflow Administrator
4/2000 - 8/2000 Interim/ Spherion, Nederland TX,
* opening and closing accounts in the system. crediting and debiting large sums on accounts answering emails and letters from customers answering customer service calls order entry
Cashier
11/1999 - 4/2000 Service Merchandise, Beaumont TX,
* collected large sums of money sold service plans on merchandise interaction with all types of people
Front Desk Clerk/ Front Desk Supervisor
4/1999 - 7/1999 Guest Inn, Beaumont, TX
* made schedules handled large sums of money daily interaction with different people hired new employees and fired employees checked guest in and took reservations
Office Manager/ Travel Consultant
10/1996 - 4/1999 Cruises Unlimited And Travel, Beaumont, TX
* detailed planning of vacation or trips for clients managed other agents daily activities traveled to seminars for educational purposes handled large amounts of money interacted daily with different types of people
Education
9/2006- Present University of Phoenix, Online
* Working on Bachelors degree in Information Systems
1/2003 - 5/2005 Lamar University, Beaumont, Texas
* Some College Coursework Completed
* Deans list twice
12/1998 Lamar University - Continuing Education, Beaumont, TX
* Certification
* Travel Agent Certificate city codes, Amadeus system, all aspects of travel industry
12/1996 Delta Career Institute, Beaumont, TX
* Certification
* Administrative Assistant Certificate dos, lotus, accounting, 10 key, typing, learned all aspects of office work
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