Resume - With over 9 years of experience in U-verse (IPTV, HSIA and CvoIP) Secornd Level ...

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Resume #78042

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Objective
Seeking for a position as a Communication Technician, Installation Technician, Fiber Optic Network Technician/Splicing, can run and terminate UTP cable Cat 5 or Cat 5e cable ends and punch down at patch panels with standard connectors designation for Telco " modular 8 pin connector" terminated with a USOC pin out used for telephones.
Technical Support Analyst, utilizing Skills, abilities and techniques developed through experience with opportunity for professional growth based on performance.

Experience 09/2008 – Present. WACHTER Network Services. 1419 W Monroe Ave, Lowell, AR.
Travel from one State to another installing Motorola Small Cells AXPs/XPs, Candle and Flat Antenna both for internal and external uses, Cisco switches, patch panels, POE, servers and running Cat 5/Cat 5e cables, terminating all ends and punch down, labeling each cable which run at every patch panel/switch, assign every set of 'cable runs' to the various switch and to the Central or Main Switch mounted on a Rack at the UPC office in all the Wal-Mart/ Sam's Stores and other Business Centers in the U.S.A. Prepare and configure switch port worksheet for each project, update and upload to the help desk at theCentral Office for control.
01/2008 – 8/2008 AT&T U-verse208 S. Akard, Dallas, TX.
AT&T U-verse Tier 2 Technical Supports.Performed Second Level Technical Support ( Tier 2) for AT&T (FTTP and FTTN) Fiber to the premises and Fiber to the Node. Video, Data and Voice. (IPTV, HSIA and CVoIP) Services for AT&T Field Technicians and customers.Job descriptions involves complete AT&T U-verse (IPTV, HSIA and CvoIP) installation support and after sale support for AT&T customers.
2/2007 – 11/2007 VERIZON FIOS / HYATT TECHNICAL SERVICE, Rowllet, TX.
Fiber Network Field Technician. Performed Commercial and Residential installation of Verizon Fiber to the premises installation (FTTP). Video, Data and Voice Services for Verizon customers.Job Descriptions involves complete (FTTP) architectural installation of Verizon Fios to the Premises.
5/2006 – 2/2007 VERIZON FIOS / Butler Telecom, Irving, TX.
Fiber Network Field Technician.. Performed the complete Verizon Fiber to the premises installation (FTTP). Video, Data and Voice Services for Verizon customers.Job Descriptions involve complete installation of Fiber to the Premises FTTP architectural installation of Verizon Fios to the Premises.
1/2005 – 4/2006 COMCAST / ACI-Direct, Farmers Branch, TX Field Specialist Technician.. Performed Commercial and Residential installation of Cable TV and High Speed Internet, using Modems, Gateways, Routers, Voice over IP; NET Phones and Video Phones, for residential and business Customers.. Installed HDTV Digital Converter, using component cable, DVI cable, digital Audio for good surround sound effect.. Installed HD-Cable Card on HDTV ready.. Rewire customer locations as necessary in order to complete cable TV/ Internet or Net phone installation.. Properly Climb poles to maintain, connect, replaced, liable, register or tag drop for connect or disconnect customers using color codes.. Properly maintain and operate hand tools, Using cable Fittings and Termination tools.
09/2002 – 12/2004 ECHOSTAR / DISH NETWORK, Dallas, TX
Field Service Technician (Level 3).
Performed Commercial and Residential installations of Dish 500 / HD Super dish using Cable (RG-6) for residential and business Customers. Installed HDTV /HD Receivers, HD Monitors, HD Dual Turner Receivers.
Train and assist new technicians on the field with installation and using equipments.
Properly complete all required paperwork before and after customer installations as required.
Rewire customer locations as necessary in order to complete dish installations.
Properly maintain and operate tools, equipments and vehicle and performed other functions as needed by manager.
Work as project lead on release of new products and test markets especially those out of town.
Traveled for out station work.
1/1996 – 3/2002 INTEL-SATELLITE, Bamenda, Cameroon Field Technician and Computer Engineer.
Dish Antenna installation, formatting decoders to match C & KU Band Satellite footprints.
Install and configure wiring and cabling systems from satellite dish.
Performed disconnects for delinquent customers.
Activating smart cards, downloading pay-per view satellite signals.
Configuration of IMMArsat maritime satellite telephones to match and capture different satellites in the galaxy.
Configuration of Internet software for Dial-up and DSL configuration of TCP/IP, Static and Dynamic addresses.
Provide Network Settings, initializing and power-cycling DSL and Analog modems.
Complete necessary paperwork after customer installations and properly maintain company equipments.
Manage sales and maintenance office.

Education Blonder Tongue Laboratories, Inc./ ECHOSTAR-DNSC Training Department.Field Service Specialist (Level 3). With ETTD (Engineering and Technical Training Department) on-line via Echo Star's Star Base System. \\ettdsrv\public\ and from Blonder Tongue via their website, www.Blondertongue.com and the DNSC Training Department.

PROFESIONAL INSTITUTE FOR SATELLITE Communications: Diploma in (C & Ku-Band) Satellite and Decoder Installation and Maintenance.
MELCOM COMPUTER INSTITUTE OF TECHNOLOGY.Diploma: Computer Maintenance and Information Systems.
GOVERNMENT TECHNICAL HIGH SCHOOL;B.A.C. (Civil Engineering)
GOVERNMENT TECHNICAL SECONDARY SCHOOL;C.A.P. (Civil Engineering)
References: Available Upon Request.

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