Resume - Bilingual, Certified PMP and Six Sigma Greenbelt, self-motivated and client-focu...

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Resume #69714

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PROFESSIONAL EXPERIENCE

CGI Group – Systems Integration & Consulting October 2007-Present

Senior Consultant @ Ontario Power Generation Nuclear
As a Senior Business Analyst I support the project manager in managing project activities to ensure systematic, concise and complete project documentation. Listed below are some of my key responsibilities:

`Lead project teams in identifying and documenting requirements using various business analysis methodologies
`Support Project Manager in all aspects of Project Phases of the project lifecycle and document management through Microsoft SharePoint.
`Supporting Agile Project Management practices, understanding adhering to PMO Processes within the corporation

ING BANK OF CANADA INC. November 2005 – September 2007

Business Analyst – Process and Systems Analyst reporting to SVP
As a Business Systems Analyst I lead the Project Management Office through design and process implementation. I facilitate Business Requirements Gathering and Process Mapping sessions. Listed below are some of my key accomplishments in this role:

`Stepped up to fill gaps left by departing director to assist SVP in key deliverables. For example: stepped in to support delivery of high profile projects in final phase, helped to establish a streamlined process for Project Review framework reporting Senior Executive Team
`Instigated reviews of current standards, templates and processes with team to improve and develop streamlined and concise tools to support PM's and re-engineering teams across the organization.
`Proactively documented Issues, Risk and Change Control processes for review and worked with Access programmer to develop prototype to manage and streamline PMO processes to improve management and tracking.
`Initiated the creation of issue logging process and metrics dashboard for team and executive updates during UAT to provide structure to process. Facilitated meetings as well as acted as key liaison between business group and IT.
`Key in gathering requirements, liaising with all business groups on various projects to document current/future state processes and produce detailed, concise and complete Business Requirements Documents for IT and external vendor review.
`Experienced in leading User/Production Acceptance Testing (UAT/PAT) planning and collaborating with Business Subject Matter Experts (SME's) on developing test case/scenario and execution.
`Collaborated with business leads and executive to complete Basel II self assessment package for submission to OSFI. Created and distributed Central Document Management System training document with appropriate steps for launch to staff and executives
`Reviewed and recommended changes to the PMO Corporate Intranet. Collaborated with IT team to implement a robust, user friendly marketing site to assist PMO with corporate relations.
`Designed processes and tools to support ING Global Capability Maturity Model Team (CMM) level 3 certification. For example: Worked with IT to complete user acceptance testing to implement corporate document management tool, assisted in developing a project prioritization system to aggregate high level responses for project risk and perceived benefits, developed the Project Status Report process to aid in tracking and measuring PM goals.

Toronto District School Board Contract: September – november 2005

Business Systems Analyst – Process Analyst
As a contract Business Systems Analyst I investigated the Transcript Request Office procedures to effectively map their current process. Listed below are some of my key accomplishments in this role:

`Worked with team to map the current process and provided a road map to enhance the process to become more efficient and cost effective.
`Provided comprehensive report to management which would be used to support cost and resource analysis.

AMEX CANADA INC. July 1998 –August 2005

American Express Technologies: May 2000 – August 2005

Business Systems Analyst - Project and Training Facilitator Reporting to VP
September 2004 – August 2005

As a Business Systems Analyst I led goal initiatives to completion by analyzing key details, working to resolve any issues, coordinating training, communicating with the team and preparing documentation of status reports for senior executives. Listed below are some of my key accomplishments in this role:

`Within one month of starting with international team, developed monthly status report to Vice-President and leadership team. Reviewed and recommended strategic process and reporting improvements to streamline workflows. Educated team on improved reporting and possible future enhancements.Selected to support the Vice-President, Canada Technologies Operations to drive goals and improve results. Supported Top 100 projects, documented Business Continuation Plan and streamlined Development Planning and Performance Management Processes.
`Worked closely with Access and Lotus Notes developers to gather requirements, map information and develop specific reports, databases and processes to meet changing business needs.
`Worked with an international team in the UK and USA to update Utilization Reporting and distribute to Senior Management. Increased teams comfort and ability to use PWA (Project Web Access) through education resulting in fewer late entries and increased accurate usage of PWA by over 30%.
`ERP Tools Trainer. Developed presentation material using MS PowerPoint. Planned and facilitated in-class and virtual WEBex training sessions for 50 Project Managers on Enterprise Resource and Project Information Control System Tools and processes. Created feedback form and received very good comments that were used to improve future sessions.
`Participated in Sarbanes-Oxley (SOX) Certification initiatives in providing facilitation, validation and testing support. Communicated details of initiative with team and worked with systems architects to remove expired ID's and remap duplicates to single ID's ensuring security access's were maintained reducing the possibility for rework and customer dissatisfaction.
`Proactively managed, scoped, documented process maps and developed support model to improve overall project request process to increase compliance, efficiency, quality and internal customer experience using Six Sigma methodologies and Visio. Reduction in costs of more than $65,000 in overhead costs.

Business Systems Analyst - Project Office Reporting to Director of PMO/Finance

June 2001 – August 2004
As a BSA I maintained project office processes, created work breakdown structures on MS Project or PWB, provided all types of support to project managers including updating and maintaining internal project control records, communicating project information, creating and documenting status reports, analyzing financial details, working to resolve any issues and identifying critical issues such as creeping on cost or time. Listed below are some of my key accomplishments in this role:

`Proactively investigated enhancements and recommended numerous process re-engineering / streamlining opportunities to increase customer satisfaction, staff efficiency and reduce turn around time within project office and project community based on Project Control and Project Reporting systems.
`Subject matter expert for project control system and key contact for project office processes. Coordinated design, implementation and documentation of PMO Information Library.
`Initiated process improvement to increase timely accurate data capture by 100% and created documentation to support yearly Strategic Quality Planning Process and ensure key deliverables meet aggressive alignment cut-offs throughout the year. Created metric reports to track progress and ensure alignment with business funding model. Trained and supported business facing project manager throughout the SQP lifecycle.
`Proactively designed improved Project Financials and Status Reports for Senior level management. Reduced delivery time of financials to two hours from one week and significantly increased data integrity by automating the process.
`Worked with project office and architect teams to design and implement centralized end to end processes to improve change control management service level from ten days to four days. Coordinated design, implementation, documentation and training of Change Control database.
`Member of global Project Control System Team. Communicated compliance issues, provided root cause analysis and enhancement opportunities within Project Control System. `Assisted in testing and communicating details on enhancements in Project Control system, Project Reporting, MS Project Enterprise to project community.
`Maintained and ensured data integrity for Project control records for over 6.5 million dollars in Technology Projects. Support project managers in Project, Resource and Budget control.
`Led discussions on introducing, communicating and coaching compliance measures. `Conducted gap, risk and trend analysis, consulted with Project Managers and communicated with Global Project Offices and Business Leaders to reconcile, recommend and resolve project discrepancies at root.
`Supported resource management tool as well as created and administered MS Project Plan for 300+ resources. Automated weekly reminders to support compliance and accurate resource reporting to provide true Project Reporting. Supported BETA testing of MS Project Enterprise.

2nd Level Project Coordinator - Technologies Customer Service Reporting to Manager IT Help Desk
May 2000 - May 2001
As a workstation coordinator I managed day to day activities for the group by assigning problem records and scheduling ten Desk Side Support Analysts for internal/external office visits and documenting training manuals for future support and training. Listed below are some of my key accomplishments in this role:

`Proactively solicited feedback on process and Service Level Agreement (SLA) deviations from tech staff and customers. Suggested, implemented and communicated change strategy to improve problem record management process. Measurable improvement in SLA to eight hours from four days, implemented one hour call back and increased customer and staff experience. Further decreased SLA to four hour resolution on 80% of problem records.
`Actively reviewed and assessed resource skill level in assigning problem records to ten Desk Side Support Analysts. Coordinated Technology Support Schedule, external office visits and documented training manual for future support and training.
Organized rewards and recognition events for organization and coordinated and led CO-OP orientation.

American Express Corporate Services June 1998-April 2000
Core Bilingual Collections Officer & Customer Service

Vita Tech - TCO2 Lab Part Time: June 1998 – August 2000
Racing technologist

EDUCATION AND PROFESSIONAL DEVELOPMENT

Skillsoft CBT - CGI Six Sigma Black Belt - Self Directed learning
Green belt certified (see below) 2008
PMI® PMP® Certified 2006
CDI Education Introduction to Business Analysis 2006
Schulic School of Business -York University Facilitative Leadership 2005
Learning Tree Finance for Non Financial Managers 2004
Effective Communication 2004
Amex Project Management Maturity Evaluation- Level 2 Certified 2005
Six Sigma Green Belt -Certified 2005
Quest for Quality 2004
IBM Project Management 2002
Computek Institute Windows 2000 professional, A+ Hardware & Software 2000
Dawson College Analytical Chemical Technology - DEC 1996-1998
Concordia University Analytical Chemistry 1994-1995
Vanier College Pure & Applied Science - DEC 1992-1994

SOFT SKILLS

Facilitation and presentation skills including conducting NetMeeting and WEBex sessions easily invites effective online participation
Advanced communication and relationship management skills fashions a public speaker who engages her listeners in collaborative effort
A highly multitasking agent who thrives on varying duties and excels in quality all the same
Advanced data analysis, root cause problem solving and reporting skills shapes a process performance and decision support catalyst
Ability to see different perspectives and risk opportunities moulds an individual who can provide multi scenario solutions and design a solution to mitigate as many issues and risks
Personal accountability and ownership qualities creates a highly effective individual in streamlining and process efficiency while maintaining or improving quality
Project management and Business Analyst skills produces a quality professional geared towards process and IT implementations (Use of MS Project, and other Time/project tracking tools)
Continued Learning: Quality Assurance, Six Sigma Greenbelt Certified, ISO 9000 and CMM Support
Compliance Audits: Sarbanes Oxley, Basel II other internal audits

TECHNICAL SKILLS

MS Office, Visio, PowerPoint, Lotus Notes,

MS Project, MSP Enterprise, Project WEB Access, ABT, SharePoint, ERP

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Bilingual, Certified PMP and Six Sigma Greenbelt, self-motivated and client-focused Business Systems Analyst with seven years of global experience as well as experience in the Health/Environment, Public, Financial and IT Sectors.

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