Resume - Excellent management skills

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Resume #69968

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1998 - 2006 D R Horton Inc FT Worth TX

Director of Quality Control / Customer Relations
Mar 2004 - Sept 2006 D R Horton Inc, Dallas, TX

* Restructured the customer service policy and procedures manual of the Division.
* Managed the Customer Service Technicians and Office Staff and worked to assure vendor response and ownership to issues related to work performance repairs.
* Worked closely with the Construction Team to build and deliver quality products.
* Managed the warranty expense budget and held the budget below a. 004% of total revenue.
* Assist in the management of the company's sales activity and assist in the planning and promotion of services to the Homeowner.
* Involved in meetings between Sales, Construction and Mortgage Representatives a minimum of once per week.
* Monitor projects in progress to ensure quality control, cost compliance, safety, delivery and customer satisfaction.
* Act as a liaison for all operational departments and our buyers to research and resolve client issues. Identify repetitive questions and/or problems and recommend process improvements.
* Provide expert assistance to the various teams with issues needing technical expertise. Serve as a point of escalation for issues requiring a higher degree of understanding. Assisted Sales with completion of difficult closings.
* Managed the survey systems that scored performance and worked with other department managers to recognize outstanding achievements and address negative responses.

Warranty and Customer Survey Systems Project Manager, Construction Specialist, Business Analyst, and Trainer Nov 2001 - Mar 2004 D R Horton Inc, Arlington, TX (Corporate Office)
* Oversaw the design, roll out and implementation of an AS400 custom designed warranty system and custom designed web based survey system to help better manage construction, sales, mortgage and customer service performance scores on closed products. I worked closely with Programmers to create the systems and I traveled to several of our divisions, nationwide, presenting and training users on the benefits and application of the warranty and survey systems. I worked with the division teams to help relate the technology with everyday construction, sales, mortgage and customer service management.

Quality Control /Warranty Manager / Builder
July 1998 - Nov 2001 D R Horton Inc, Birmingham, AL

* As Quality Control Manager, worked closely with Construction and Sales to deliver a quality product and customer satisfaction.
* Fielded all customer calls and scheduled all vendor reviews and any and all necessary repairs related to work performance repairs for my subdivisions and eventually the entire division.
* Implemented a customer service policy and procedures manual for the division.
* Scheduled and oversaw construction of multiple homes in company developed subdivisions. I managed several projects at the same time and built within a company set timeframe.

1996 - 1998 Lowder Construction Co, Montgomery, AL

Commercial Superintendent

* Scheduled subcontractors and oversaw the construction process of Multi-family projects in Mobile, AL. Most projects consisted of multiple unit apartments (8 per building) and fourplex townhomes.

1990 - 1996 Warren Construction Co, West Point, MS

Owner
1991-1996, Warren Construction Co, West Point, MS

* Negotiated contracts with home buyers, business owners, vendors, subcontractors and for land purchasing agreements.
* Bid all jobs from blueprints and did necessary estimates for all materials needed on jobs to control job costs.
* Scheduled subcontractors and oversaw the complete construction of all projects, from land development to permits and inspections to selling and closing all products.
* Aside from residential homes, I also built commercial products such as dental offices and office buildings.

Carpenter
1990-1991, Warren Construction Co, West Point, MS

* I was learning from my Father all of the new restrictions and guidelines for construction in Mississippi and was preparing to take over as owner upon his retirement. I was also involved in the foundation work, framing, roofing and final detailing of all projects.

1986 - 1990 Jim Walter Homes, Inc, Dothan, AL

Construction Manager

* Scheduling and overseeing all aspects of construction. This position covered areas of GA, FL, AL and MS; which required learning and implementing all related restrictions and guidelines for these states.
* Responsible for hiring and overseeing vendors and subcontractors.
* Worked with Sales Manger and Sales Team to build, deliver and close quality products.

Carpenter

1984 - 1986 Jerry Hall Construction Co, Jackson, MS

* Master carpentry - built cabinets, mantels and other custom woodworks.

West Point High School, West Point, MS
1967 - 1980
* High School Diploma

Golden Triangle Vocational School, West Point, MS
1979 - 1980
* Vocational Certificate - Building Management

OSHA Training Institute, Dallas, TX
* Completed 10-hour Occupational Safety and Health Training Course in Construction Safety and Health
* Completed 30-hour Occupational Safety and Health Training Course in Construction Safety and Health
* Certified as an OSHA Construction Outreach Trainer to conduct 10-hour and 30-hour Occupational Safety and Health Training Course in Construction Safety and Health

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Brief Description

HSE professional,Hands on 10yrs experience in process and construction projects

Roles and responsibilities have been varied, included are construction supervision/management and University level instruction of construction supervision, materials and processes; front-end strategic planning; all aspects of civil engineering design; estimating and field inspection of concrete, ste

IT Specialist with emphasis on Project Management, Technical Services and International Project Coordination

MBA, 100% Spanish and English.

Executive management, business development, supply chain, IT, embeded system

Retired diesel mechanic, safety rep. for field, carpenter - 23 years of service to Shell Offshore Inc.

Design of Horizontal, Vertical Road alignments, at grade intersections, at grade separators and highway components as per site conditions in line with the IRC, ASHOO,BIS and international standards, using MOSS (MX Road) & Auto cad Software’s.

Experience in Construction Management, currently employed as Estimator/Planner. Underground Utilities.

Around 9 years of work experience in EPC Project Planning, Monitoring and Control functions. Possess a strong working knowledge of several Scheduling software applications including PRIMAVERA P3 3.1, MS PROJECT, SURETRAK, EXCEL, POWER POINT etc.

Civil Engineer experienced in buildings, Roads and Power projects.

BS Mechanical Engineer with 7 years experience, familiar with ASME, API, ANSI, TEMA, etc. specifications and industry standards in mining, petro-chem and power plants. Strong background in Piping. Single, willing to relocate, fluent in Spanish & understand Bahasa Indonesian.

Post Applied Document Controller

Continue acting in pipeline engineering construction and assembly independent of the site job and challenging new experiences.

I have gained knowledge in the areas of construction and project management.I have had considerable experience with the use of spreadsheets and word processing programs.I am a motivated learner and I can work well in in a team.I consider my communication skills,both written and oral of high quality

Over 26 years of skills, education and professional experience with large and small scale industrial plants, utility design, maintenance and operation, with 10 years Utility Engineering instruction experience at a local Technical College.

Test and repair analog and digital electronics equipment to component level. Experienced at plated through hole and surface mount soldering. Tested and repaired automated test equipment. Created and maintained preventive maintenance schedules. Programming experience.

Excavation civil earthworks operator foreman

Plc, scada & dcs programmer.

Planning, Primavera, scheduling

Performed as Professional within the Industrial Engineering area, with 24 years of experience in the Oil Industry. Specialized in guarantees and security of product specifications according to sales commitments supported by a certified quality system structured on the basis of present requirements.

Six years of technical experience including operation and maintenance of Satellite/RF communication equipment along with various test equipment.

Skilled Heavy Equipment Operator; e.g. Dozer, Loader, Backhoe, Grader, etc...

Diploma In Instrumentation Engineering In Aug 1988 (3 Years Duration) +Amie Eqvt To B.E

DCS Engineer With Yokogawa CS3000 experience

An effective engineer possessing good communication skills, combined with proven technical and organizational abilities. Education, qualifications and experience gained through significant design applications and management positions performed in the US and the Middle East.

Project Leadership: project development, estimation, engineering, installation, field start-up and commissioning.

Mechanical engineer striving for excellence and challenges

Microsoft enterprises systems, Great Plain ERP, SharePoint services SQL Server 7\2K\2k5, Exchange Server 2k\2k4, ISA Server 2k\2k4, IIS 6.0, Manufacturing (Planning ERP, Execution MES, SCADA, Process Controlling) Active Directory, DNS, Windows Servers, Desktop, POS, PDA NT\2K\2k3\XP\Vista VBA\Access

Obtained Greenbelt Certification from DaimlerChrysler and Black Belt Steering Committee for solving a complex rear door window noise issue on Dodge Durango by using Shainin methodology.

Highly organized, self-motivated individual with experience in the Automotive Electronic Equipments maintenance, repair and troubleshooting, Computer and Data/Voice Communication industry.

Civil Engineer for Construction/Excution, Billing, Analysis of Rate, Quantity Survey

Creative and reliable engineering Personal with a strong technical backgrounds including data handling, maintenance and servicing of equipment and machines.

Seeking Construction employment opportunities.

Maintains books of accounts (Journals, Ledgers, Trial Balance and Balance Sheet etc.). Prepares all vouchers (payment, receipts and journal) and ensures proper charging and posting of expenses against appropriate budget lines. Supplier and sub-con (Local, Foreign) bills checking and payment.

can survey construction, road, site development, building, pipeline, airways and can established control.

Designing AutoCAD & Pro-E

B.Tech Engineer with an heavy equipment experience.

B. Sc. in Civil Engineering & MBA in Riyadh, Saudi Arabia

Experience in software is the leading developer of computer-assisted thinking programs for businesses in the field of project planning, problem solving, and negotiating.

Maintenance mechanic

Multi skilled Automotive Mechanic, 24yrs experience with the military often in extreme conditions, work well in a team or individual, some management experience but mainly hands on, good problem solving skills, currently working in Saudi Arabia, contract exp 17th June, i have a migrant visa already

24 years of Machinist experience, with knowledge in heavy and preventative maintenance, experience in the Industrial Mechanic/Millwright trade Supervision of production and quality control mechanical aptitude WHMIS and OHS training

Excellent management skills

TRAINEE ENGINEER

Fabrication/ welder

i have done diploma in metallurgy and working as a quality inspecter in power plant

17 Years in Energy Industries Engineering & Design (An OIEC group company, a premier engineering and construction company of Iran in field of Oil & Gas industries)

Certificate in Project Management Course from IIT Delhi B.E (Mechanical) 2000, Diploma: D.M.E. 1997, Mumbai BoardPrimavera, CEASARII (Ver. 4.4)

BE electrical, Micro Station, AutoCAD and MS Office

Instrument fitter

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