Resume - 15+ years experience as a highly motivated corporate and leisure travel consulta...

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Resume #82354

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Career Objective
A position where I may effectively utilize my experience and skills gained in the travel industry.
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Position Sought
Travel Coordinator
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Special Skills
- consultative and solution-selling
- working with complex sales
- up-selling and cross-selling
- conflict resolution and client arbitration for win-win solutions
- group travel arrangements
- small meeting arrangements
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Computer Skills
* Computer database/reservation software - Sabre, Amadeus
* Maximizer database (basic), ClientBasePlus database
* Publisher -basic (newsletter to clients)
* Excel (basic)
* Outlook, Outlook Express, Mozilla Thunderbird, Firefox

Recent Professional Experience

Sr. Corporate Consultant-Travel Resources/Travizon Travel
April 2008 - April 2009 (Turbo Sabre GDS)
Offered each client the highest standards of customer service, savings and solutions for all their travel needs.
Utilized sales and customer service experience to cross-sell product lines to provide a value added and cost effective solution for the client.
Working within each client's corporate travel policy to ensure contract conditions were met by making accurate, cost effective travel arrangements. Completed all ticketing working with different airline rules, tariffs and regulations.
Utilized planning skills to manage and resolve client scheduling difficulties.
Worked in cooperation with various airlines in resolving various client issues regarding refunds, re-issue of tickets, ticket exchanges, and upgrades of service.

Sr. Corporate Consultant-HB Travel Corporation
July 2007 - February 2008 (Amadeus GDS)
Selling vacation travel (both package and FIT- from Las Vegas and 'Sun destinations'to Annapurna trekking) as well as working with the corporate clients for their business travel arrangements.
Worked with small group travel arrangements for conventions and individuals travelling for meetings, booked air travel, car rentals and hotel arrangements. Utilized information of airline contracts to match best fare for the needs of the client's itinerary.

Sr. Corporate Consultant-Uniglobe Executive Travel
May 2006-May 2007(Amadeus GDS)
Designated agent for several corporate clients. Arranging both inbound and outbound air travel,hotel reservations and vehicle rentals. Dealing with complex routings and fare structures,working within each company's corporate travel policy regarding contracts with airlines, vehicle rentals and hotels; building corporate and individual profile additions to existing client database.

Assistant to Travel Manager - MacDonald Dettwiler Corp. (MDA)
Mar 2005-May 2006(Sabre GDS)
Booking both outbound and inbound travel requirements for management and staff and adhered to the company's travel policy mandates regarding individual air, hotel and vehicle rental contracts.
Various office procedures including maintaining both credit file and refund records for the future travel of management staff and employees. Federal security clearance approved.

Corporate/Leisure Sr.Travel Consultant
2001 - March 2005
Corporate/Leisure travel sales consultant for a wide variety of travel offices. As well as successfully arranging and completing my own contracts with various travel agencies, I was also attached to 'Travel Temps'(a placement agency for the travel industry) in the Vancouver/Lower Mainland area.
Excellent interpersonal skills and ability to establish and maintain effective working relations in multi-cultural, multi-ethnic environments with sensitivity and respect for diversity.
Met office sales goals and promoted various product and service lines for each company.
Utilizied my experience in up-selling clients through product knowledge with value added and cost saving benefits.
Quickly adapted to each new office environment, existing client needs and built new client relationships for the office concerned.
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Special project - working with the Event Coordinator's office at B.C.I.T. to develop, produce and market a series of "Student Travel Talks" designed to educate, inspire and entertain the students, faculty and staff.
For each presentation (highlighting a different country or area) we brought in a variety of speakers from various consultates, tourism offices, and suppliers to speak about their country, give travel advice and more.
Sourcing potential speakers involved researching and sourcing the destinations of interest to the student and faculty.
As well, what kind of information about international travel did the audience most need? With this information, we were able to fine tune the 'Travel Talks' to best benefit the audience to bring in the most relevant speakers.

Special project -Served as 24/7 'on-call' agent.(Uniglobe Executive Travel-North Vancouver)
During one weekend having received a long distance call (0430 Saturday) from the crew coordinator, on behalf of crew members that needed to get to the operations site in Greenland. We needed the charter company to rearrange/delay the original departure time/date. As the air charter flights only operated on certain days and times - with a great deal of collaborative effort (the air charter company in Gander, the crew manager, and the crew members) and we succeeded in working together to successfully get everyone where they needed to be, when they needed to be there.

Profile
Travel
* Japan
* Bangkok
* Hong Kong
* London
* San Francisco

Education
On-going travel industry and sales education through on-line sources and seminars.

B.C.I.T.(British Columbia Institute of Technology)
1st year Broadcast Journalism

Volunteer Experience
CFRO Radio in Vancouver.
Radio show production (one hour public affairs and entertainment show)
* On-air talent-interviewer/host, news announcer
* Producer-team supervision of development and theme of one hour show
* Studio operations-technical support/engineer
* Writer-scripts, news, out of studio interviews
* Editor-audio tape editing

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