Resume - Solution support engineer

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Resume #84608

CONTACT INFORMATION:
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Gender: male, single
Birth: 07-AUG-1973
Willing to travel/re-locate: Yes (China, Taiwan, Pakistan..... anywhere)

TECHNICAL SKILLS

TCP/IP(LAN)
X.25
HP Unix ( MC Service guard, cluster)
Router/switch
Sun Solaris Unix
Redhat linux
C7,SS7 Signaling (GSM MAP)(plenty of SMSC, first USSD platform in the world etc...)
C,C++ program
SIGTRAN,--SS7 over Internet (M3UA,M2UA)
SIP-T(VoIP),H.323
Assembly language
Unix/shell scripting, JAVA script, HTML,XML
HTTP,TCP/UDP socket
MySQL, Open Ingres, Informix & Oracle Database (RDBMS)
SMPP protocol (X. 25 and TCP/IP)
SMPP application (client/server network application)
JAVA
Visual Basic
JDBC
SMTP/POP3/IMAPv4/SMPP (client network application, email program, JAVA GUI programming)
SNMP (HP OPENVIEW)
Office for Window
Outlook Express/Microsoft Outlook/Internet Explorer
Perl script
Simple Active Server Page, ASP (window2003)
Window XP\Window 2003 server
Firewall
SQL command
VMware

PROFESSIONAL EXPERIENCE

Jul 1996 Ericsson Hong Kong Limited (Resignation)
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31 Dec 1997 Support Engineer/Testing Engineer

Provide technical support in D-AMPS (TDMA) network in Hong Kong
Assist the upgrade MSC software to latest standard
Assist the upgrade MSC software to ISUP
Install new and replace faulty hardware in Mobile Switching Center (MSC)
Install and test new BSC and base station in one of CHINA site.
Provide customer support for the IN (intelligent network) trail system in D-AMPS network
Provide the debug trace/signaling information to the development team/myself for problem solving
Provide the relevant data to the development team
Install the software patch (written by assembly language)
Develop/write the patch (written by assembly language) for software bug.
Regular follow-up with engineering team on escalated CSR.
Respond to upgrade the software group in Mobile Switching Center.

12-Jan 1998 Logica Limited - Mobile Network Department ( Aldiscon )
|
|
24-Sep 2002 Senior Engineer,

Provide post/pre-sales technical support for the Short Message Service Centre (SMSC) and the Unstructured Supplementary Service Data (USSD)( I- menu)
Provide technical system solution for the project during system/trial system implementation
Manage the system from prototype to production until the project is finished.
Provide regional configuration of Short Message Service Centre (SMSC) and the Unstructured Supplementary Service Data (USSD) at client site
Install and test software patch
Provide SMSC and USSD debug and analyze
Handle all customer technical requests and complaints
Handle to the product modification when the clients have changed the specification
Provide the client request information to the development team or third party vendor
Provide the debug trace (coding, C program) /C7 signaling information (such as MAP, TCAP )to myself for problem solving
Provide client support & configuration in China (SMSC and USSD), Pakistan (SMSC), Taiwan (SMSC and USSD) and Hong Kong (SMSC and USSD)
Handle the system integration (SMSC and USSD server) and setup/maintain the system
Handle the customer acceptance test (CAT)
Handle test the function of the new product/version software
Handle development/writing the client program by C/JAVA/scripting in smpp testing (client/server mode).
Handle maintenance of the Statistic subsystem and billing system by using script/C/JAVA program
Handle the system (database) backup/system (database administration) maintenance in daily operation.
Handle system integration with HP OPENVIEW and other third party system.
Design and develop the smpp client/server program by using C
Analyze the signaling protocol and protocol specification for trouble-shooting.
24 hour x 7 on call-rotation (scheduled emergency support call ) for mobile operator
Handling all the communication related to the assigned customer accounts
Implement Remote access connectivity to certain remote access to customer site
To analyze and properly escalate the CSR in accordance with the support process
Installing patches and Emergency corrections.
Performing regular health-checks
Analyze and resolve CSRs.
Responsible for develop application (C/Java program) and system testing

Jan 2003
| Private Tutor
Dec2006

Teach the subject English and Mathematic for primary and secondary student.

26 JAN 2007 PCCW Mobile (HK) Limited
| Senior Technical Officer (Technical support)
02-Nov 2007

Provide technical support/testing/maintenance for the BTS/Node B/OSS(Unix) and BSC system.
Installation/Maintenance and testing the Node B/BTS in scheduled time
Provide test cases for the new product such as new model of Node B or BTS
Handle the service request /customer service request in regular review meeting
Provide the technical support/testing for the OMC/OSS(Unix) and BSC system
Provide system upgrade and system patch for BTS/NODE B/BSC/OMCR/OSS(Unix).
Provide technical support/configuration on the shift/schedule night work(OMCR/OSS-Unix).
Provide operation/configuration/upgrade/alarm handling on the OMCR/OSS(Unix)
Administration and maintenance on the intranet
Develop and maintenance on the intranet/homepage
24 hour x 7 on call-rotation

05-Nov 2007 NEC (Hong Kong) Limited
| Engineer (VAS service)
17-Aug-2008

Administration, maintenance and development on the SMSC,IN platform, I-mode system, PoC(VoIP,push to talk) system, Video gateway and hOver The Airh (OTA) system.(Unix,Linux, Oracle, TCP/IP Platform)
Handle the service request /customer service request in regular review meeting
Handle and finish the project in schedule period.
24x7 emergency call support
Administration, maintenance and development on the web server
Project implementation and co-ordination on the new system/platform
Perform UAT and testing with new system/platform
Develop the linux/unix script for administration/operation
Write the C, Java program and Unix/linux script to test the system interface

18-Aug-2008 UTSTARCOM telecom limited(Shenzhen)
| Senior network engineer
19-Mar-2009

Third level support and responsible for handle escalation problem on NGN(soft switch,SUN SOLARIS Unix platform,Linux,ORACLE database,IP network ) network
New production introduction and implementation on NGN network
Software upgrade and hardware implementation, system integration on NGN network
Network expansion and implementation of NGN(soft switch) network
Different level patch implement on NGN network
Regional on-site support after escalation
Manage the new product/network element project and network expansion project
Manage the NGN system upgrade project and handle related issues
Provide the test case UAT and responsible for achieve the UAT in regional office.
Implement system integration with HLR and MSC in mobile/NGN network
Provide the solution of the issue related to H.323,Sip-T(VoIP),C7, SIGTRAN and other system integration issue.
Provide the solution of the issue of the web server(apache) and JAVA GUI
Provide pre-sale support and presentation on new product to regional customer
Manage and resolve the problem/question that escalate from junior engineer
Write the C, Java program and Unix/linux script to test the system interface
Administrate and operate the LAN

15-Apr-2009 Gemalto limited
| Solution Support Engineer
NOW

Provide the technical support for the gOver the Airh system (Linux,Unix,Oracle,Java,TCP/IP, Tomcat,LAN ) and sim card.
System integration and system testing for the gOver the Airh system
Provide the technical support for the sim card.
Handle the project for the Over the air system with new customer.
Write the C, Java program and Unix/linux script to test the system interface
Handle the problem related to XML and Java program
Install and test the system patch
Handle and solve the customer email and call in suitable schedule
Handle the problem and the feature related to the system that raise by the customer.
Handle 24X7 emergency call

EDUCATION
2001~10/MAY/2004 Master of Science MSc (Eng) in Communication Engineering
(evening, taught course only, non-research)
The University of Hong Kong (Discontinue)

1998~2001 Post-graduate Diploma (Eng) in Communication Engineering
(evening taught course)
The University of Hong Kong (with Certificate)

1993 - 1996 Bachelor DEGREE (Eng) in Information Engineering(3 years degree)
(Bachelor of Engineering with 2nd class lower division)
(with Certificate)
The Chinese University of Hong Kong

1991- 1993 Hong Kong Advanced Level Examination (with certificate)
HKALE (Newman College)-Physics-B; Chemistry- C;
Pure Mathematics-C; English-E (Reading and Language System-C)
HKCEE (Lutheran Middle School) - Physics-B; Biology-A;
Mathematics-A; Additional Mathematics-A; Chemistry-A; Chinese-D; English-D

LANGUAGES
Native Cantonese
Fluent English & written high level of business English
Read and write Chinese languages
Mandarin (poor\fair)

AVAILABLE DATE
7 days notice

EXPECTED MONTH SALARY
38K or Neg +Accommodation

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