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Resume #85016

CONTACT INFORMATION:
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OBJECTIVE:
To obtain a challenging position in Customer Service, Human Resources related fields or skills required with a growth-oriented company that recognizes and rewards outstanding performance, loyalty and commitment to excellence.

Qualifications:
I speak fluent Spanish and French. I am experienced with software for data entry and retrieval; Updating and maintaining customer data; Proficient with all MS Office products, Smart Stream System Network and general office equipment. I have over 3 years of clerical and Customer Service experience.

EDUCATION:
High Tech Institute Orlando Florida - 2000
A.S. Degree in Computer Science: Florida Metropolitan University – 2003
B.S. Degree in Business Management: Phoenix University - 2008

EXPERIENCE:
Automated Data Processing, ADP: Control Representative; Alpharetta, GA
2005-Present
Responsibilities:
Print Operations Associate/ Implementation: Responsibilities include; Processing, handling, dividing into geographical sections and overnight shipping of payroll files for over 500 National companies. Ensure that the necessary quality records are specified, generated and controlled in accordance with the appropriate procedures; Proofread records to confirm they were identified, dated, signed and distributed to the functions concerned by the authorized personnel only; Record all incoming and outgoing documentation both soft and hard copy; Produce transmittal documents as required for outgoing documentation; Produce and manage databases as and when required.

Diva staffing center: Office Assistant; Orlando FL
2003-2004
Responsibilities:
Performed all secretarial and office duties including: Encoding Cooperative/office documents, type correspondence, reports and forms, answering incoming phone calls, took messages and minutes during meeting, business errands, processed attendance report, processing of loans, accounting and filing, receiving of communications, demonstrated courtesy greetings and handling visitors, conducting seminar to loan applicants, filing of applicants records. Hosted and conducted tours for visiting executives and clients.

Universal Studios; Parade Coordinator, Customer Service; Orlando, FL
1999-2001
Responsibilities:
Handled dial-in and dial-out phone contacts with courtesy, tact and professionalism; Utilized proprietary software for entering customer information into a computerized database; Coordinated dynamics of specific functions of live parades.

Perth Amboy Nursing: Receptionist; Perth Amboy, NJ 1998-1999
Responsibilities
Responded to customer calls and emails for inquiries related to Life insurance, Pension, Housing Loan, Mutual Aid Society Loan and Overseas Accident Insurance; Professionally negotiated, managed and tracked action items to completion, ensuring deadlines of applications sent from employees; Arranged monthly report of KPI (Key Performance Indicator) for Policies and Benefits Function Manager; Monthly and quarterly reconcile accounts for Controller's; Created FI invoice for Procurement; Managed Account Receivables

General Medical Center: Health caregiver; Elizabeth, NJ
1996-1998
Responsibilities:
Assist the vital sign, sometimes feeding thru NGT (Naso Gastric tube); Monitoring the blood sugar and administer insulin; Giving a bed bath and bad shampoo twice weekly; Cleaning and dressing wounds; Well-rounded career encompassing all aspects of safety and health issues with responsibility for developing and overseeing programs at the corporate and site level; Highly knowledgeable of regulatory awareness, compliance and communication; Pragmatic, with proven ability to develop cost-effective compliance systems.

Relevant Experience
I perform a variety of duties as well as working in a collaborated team player environment; 3 plus years of experience in clerical work as well as Customer Service work; Ensure that the necessary quality records are specified, generated and controlled in accordance with the appropriate procedures; Proofread records to confirm they were identified, dated, signed and distributed to the functions concerned by the authorized personnel only; Recorded all incoming and outgoing documentation both soft and hard copy; Produce transmittal documents as required for outgoing documentation; Producing and managing databases as and when required.

References furnished upon request.

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Brief Description

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