Resume - Technical Writing with 15 Years of Experience in the UAE

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Resume #87524

CONTACT INFORMATION:
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Career Objectives
I am a self-motivated with excellent communication skills, able to work effectively under pressure, enthusiastic with a commitment to contribute to the company's outstanding profitability and growth. I am competent in IT skills along standard and enterprises applications and can communicate well with people of all levels. I am happy to take responsibility, can work on my initiative and I am always willing to learn and develop new skills.

Skills
Technical Writing, Content Management & Documentation Analysis, Systems and Business Analysis, Training & Development Analysis, Systems Administration, Desktop Support, System Functional Testing, Call Center/ Help-Desk Analysis & Office Management.

Professional Experience
April 2009 – Sept. 2009 as a Senior Technical Writing & Documentation Consultant with ITC-Infotech, Bangalore - India
Provided Technical Writing and Documentation consultancy to DHL Global (implemented 245 countries around the World). Project GEMA 1.10 (Shipment, Tracking & Tracing) Software Enhancement /Development Life-Cycle to analyzed and developed; Training Presentations, User Guide, Online Help Manual, CBT Tutorial and other documentations.
DHL Appreciation: http://aegomez.vndv.com/resume/dhl-appreciation.pdf

Feb 2007 – March 2009 as a Senior Technical Writing & Documentation Consultant with a non-profit organization London-UK and New York-USA
Head of Technical Writing and Documentation team to looked after the various in-house developed applications and enterprises software (Oracle Collaboration Suite & SAP) technical writing and documentation project to implemented quality Training material, End-user guide and Application Administration guide, CBT transcripts, Online-Help material and "Quick Reference Guide".

Conducted various training method to help the system deployment transition time to educate the end-user to have more confident and thorough hands-on experience to understand the system functionalities.

Sep 1996 – Oct 2006 – with ADCO (Abu Dhabi Company for Onshore Oil Operations), Abu Dhabi - UAE (Shareholders; BP, Shell, Mobil, Total, Exxon, Partex & Abu Dhabi Government)

Technical Writing / Documentation Analyst:
Acted as a Head of Technical Writing and Documentation on the following projects:
* Prepared and documented Executive Summary of ADCO Enterprise Network Computing Environment project, which came in the Microsoft International News Letter with photograph.
* Analyzed and developed ADCO Corporate Contract System document.
* Analyzed & developed Maximo & Oracle Financial Interface document.
* Analyzed and developed training document, end-user guide and quick book for Oracle Financial and Oracle Energy Base along ADI & OFA applications.
* Analyzed & developed Maximo (Supply Material, Maintenance, Management & Contract System) Quick Reference Book, User guide and Training material.
* Analyzed Y2K booklet and provided guidance to finalize the project.
* Created and updated oilfield preventive maintenance instruction guide and Gas Turbine Equipment usage manual.
* Updated oilfield plant operating procedure and manuals and created quick book on oilfield work order generation.
* Created and updated HSE policy and procedure manuals, etc..
* Analyzed and developed various in-house developed application booklets and Enterprises application training materials and end-user guide especially SmartStream end-user booklet, Business Object, Documentum and LandMark applications training materials and end-user guides and MS Office/ Exchange (e-Mail) guidance booklet.

Training & Development Analyst
Charge of the new employees IT Training/Orientation Analysis programs especially the UAE national developers to guide with IT skills and knowledge in order to be an operational staff as per the nationalization program. Analyzed and developed various hands-on training program to the new appointments within IT division to support various applications on day-to-day business to take over the systems in the future. Trained the internships from the national university / Higher College of Technology and the summer program on various levels to educate the students on systems and management levels. Developed, organized and conducted various in-house developed training and coordinated through outside vendor training. Coordinated and conducted senior management training and various in-house developed application/software training as well.

IT Admin Analyst
Participated new recruitment process to analysis resumes, skills, experiences and qualification to match with the existing requirements to hire IT candidates. In addition to coordinated and managed Manpower contracts, Services and Maintenance contracts and Software contracts with the HR and outside vendor.

Systems (Enterprises Application) Analyst:
Administered the enterprises software, client installation, configuration and troubleshoot, report generation in addition to provided the first-line & second-line support and analyzed the end-users problems on; Maximo, Oracle Financial & Oracle Energy Base, SmartStream, Business Object, Documentum, LandMark and Citrix, etc…

Business Analyst
Member of the team to researched and analyzed the business needs to establish the specifications (SRS) with the coordination of the end-user representatives/super user to invite various systems vendors to participate the evaluation and tender process. Analyzed enhancement of the present systems and future systems feasibility study, requirements and implementation. Evaluated the project and vendor submittal especially from Oracle, Sybase, Price Waterhouse, Logica, Anirt, Microsoft, SAP, etc.. to advised the best solution to the management.

Member of the Software Development / Enhancement Life-Cycle projects to implemented various international enterprises applications especially:
* Oracle Financial to look after the accounts/financial.
* Maximo to cater for Material, Maintenance, Management and Contract systems.
* Oracle Energy Base to automate Oil Production Injection and Exports systems.
* SmartStream to create centralized database and run the Human Resources.
* Citrix to utilize online leave and staff's housing facilities within company's intranet via HR systems.
* Business Object to provide reports and graphs.
* Many in-house developed applications.

Interface/Integration Analyst
Worked as Interface/Integration analyst to identify the necessity to interface the proposed business applications. Recommended and implemented the standard API to interface the business applications, HR and financial applications to synchronize the business functionalities besides implementing the online banking facility to automate the financial transfer. Evaluated Microsoft various versions and submitted the report to the Specialized Project Manager for implementation.

Feb 1995 - Sep 1996 – Petroleum & Marine Contracting Company (Multinational Company)
Systems Analyst / Network Administrator:
* Managing Windows NT network administration and monitoring end-users within company policies, rules and regulations to support; User account management, Group account management, Security policy management, Resource management, User profiles, System policies, Domain management & System performance.
* Coordination between IT Clients, Consultants & various sub-contractors within the company's IT policy and principals.
* Charge of Computer inventory, purchase and other peripherals.
* Software implementation according to the company needs and availability of the local market.
* Hardware upgrade upon the business needs and development.

Jan 1993 - Jan 1995 – with Smits Engineering, Belgian Consultant to Abu Dhabi Municipality's prestigious project; Al Mirfa & Beda Zayed Project.
Project Administrator/Coordinator (approved by Abu Dhabi Municipality)
* Charge of Administration department to look after day to day business on behalf of Abu Dhabi Municipality mainly to coordinate the work with joint venture Italian contractor, Technofrigo Europa.
* Monitor the project cycle with the various sub-contractors as per the master plan to see the progress and report to the client on weekly basis.
* Inspect various material samples submittals and verify the design changes on the drawing submittals to identify the updated approvals, etc….

Academic Qualifications
Diploma in Computer Programming passed
MBA completed (e-Commerce, e-Learning, CBT)
B.A., Graduated in English Literature

Additional Qualification & Computer Skills
Certificate in Networking & Computer Hardware Architecture
Certificate in Web designing

Technical Writing and Documentation Tool: MS Office, MS Project, FrontPage, Publisher Visio, Coral Draw, Snagit, Adobe Acrobat, CVS, DocToHelp, Adobe FrameMaker, Capture Professional, Camtasia Studio, HelpSmith, etc..

CBT & Web/Online Help, e-Learning Tools: Adobe RoboHelp, HelpBreeze, Enlight KPS, CourseLab, MadCap Flare, Dreamweaver, Author IT, EDuIQ Advance eLearning Builder, ReadyGo Web Course Builder, Adobe Captivate, etc…

Enterprises Applications: Maximo, Oracle Energy Base, Oracle Financial, OFA & ADI, Citrix, SmartStream, Business Object, Documentum, Land Mark, Crystal, SAP: MM, HR, BI, FI, Oracle Collaboration Suite, etc..

IT Help Desk Tool: SupportMagic, Remedy, Altiris, Petrol Central, HP Openview, HP Webjet & Carbon Copy.

Database: Oracle, Sybase, SQL, Genesis, RDBMS.

My project samples: http://aegomez.vndv.com/technical-writing/tw_files/slide0001.htm

Personal Information
Date of birth: 15th July 1968

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