Resume - Holding Bachelor’s degree majoring in Media Innovation and experienced in Advert...

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Resume #67685

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SUMMARY OF QUALIFICATIONS:
------------
Experienced in Technical Support Consulting specialising in Broadband services (Telecommunication industry).
More than one year of Project Administration and Co-ordination experience.
Exposed to Graphics Ideation & Design for more than one year.
Possess 2 years of service industry experience, being part of an international airline's cabin crew.

WORK EXPERIENCE:
------------
Aug'07 to Current
Telstra Corporation Limited
Industry: Telecommunication
Role: Technical Support Consultant (Broadband)

Provide end-to-end solution to Broadband customers by troubleshooting technical and functional issues. Responsibilities include:
* Modem simulation (ADSL home wi-fi, Cable home wi-fi, Next-G wireless broadband, EVDO).
* Troubleshoot customers' personal computer technical settings (Windows 2000,XP, Vista and Mac) including technical email setup (Microsoft Outlook, Outlook Express and Windows Mail).
* Execute modem installation and updating customers with new modem features.
* Customer account maintenance (user ID and password maintenance)
* Assessment of customers' infrastructure readiness for broadband service, via system test (Oats) on telephone lines, and inspecting wireless facility available within customers' residential/corporate area.
* Procuring new Modems, CD, USB, Adapters and Cables per customers' requests.

Jun '05 to Jun '07
(24 months)
Malaysia Airlines Ltd
Industry: Hospitality (Tourism)
Role: Air Stewardess (Cabin Crew)

Executed customer service tasks which include food and beverage/hospitality management and customer health and safety.

Mar '04 to Jun '05
(3+ months FT)
(10 months PT)

Maras Vision Pte Ltd
Industry: Advertising and Promotion (Boradcasting)
Role: Project Co-ordinator

Managed the preparation of proposals for Advertising and Promotion (A&P) projects and performed administrative duties associated with meeting project deadlines which include:
* Contributed in the finalisation of project plan, organise meetings and prepared action minutes. Also, assisted Project Managers to maintain and update live project plan (MS Excel).
* Facilitated project document control and management (design papers, costing sheets, invoices etc.)
* Other administration duties such as team member on-boarding and time & expense reporting.

Role: Graphic Designer (Multimedia & Graphics Department)

Involved in the creation of functional interfaces and visual effects in multiple advertising and promotion projects (mainly television and radio broadcasting):

* Plan and develop design concepts taking into account the target markets (users), usability issues and functional requirements.

Being an integral part of the Production Team, the tasks include completion of specific design in different stages of A&P process. These include:

* Daily scoping and editing of commercials/weekly programmes
* Maintaining corporate website (latest events)
* Worked closely with other team members under minimal supervision of Project Managers.

EDUCATION & CERTIFICATION:
------------
Bachelor of Multimedia (Hons) (Media Innovation),
Multimedia University, Malaysia
(2005)

ADDITIONAL INFORMATION:
------------
Skill Set (Years of Experience)
Business
Customer Service (2+)

Process
Project Costing and Scheduling(1+)

Technical
Telstra Broadband Service (Modem Simulation, Inspection and Installation) (0.5)
MS Office (Word, Excel, PowerPoint, Project, Outlook, Visio etc.) (1.5+)

Industry
Airlines (2)
Telecommunication (0.5)
Advertising and Promotion (Services) (1+)

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