Resume - Exp in managing regional operations,Business administration in sales and post sa...

Misco Jobs

Resume #86155

CONTACT INFORMATION:
View contact information...

Seeking opportunities in operations & customer management, Business Administration

EXECUTIVE SUMMARY
- Extensive experience in Operations management, administration, customer Service.
- Working with Service Square Pvt Ltd as Senior Manager
- Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.
- Resourceful at maintaining business relationship with clients and customers
- Skilful at monitoring, & motivating the large workforce

AREAS OF STRENGTH INCLUDE
- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Maintaining the agreed SLA
- Implementing short/long-term plans for achieving process objectives.
- Ensuring maximum customer satisfaction by providing them with pre/post operational and technical service assistance and achieving delivery and quality service norms.
- Interacting with customers for solving their operational/technical problems.
CAREER FEATURES
From Jun '08: Service Square Pvt Ltd- Senior Manager – Chennai (Concierge Services)

Providing concierge services to more than 35,000 employees working in top notch IT companies like HCL, WIPRO, COGNIZANT, MERILL LYNCH, E BAY, PAYPAL, POLARIS, CITIGROUP etc. in Chennai, Bangalore and Hyderabad through 42 help desks. Have been successful in:
Customer service operations:
- Handling a team of 42 Customer Relations Executives and 3 Team leaders offering host of services ranging from Tours & Travels, PAN, IT returns, entertainment, bill payments, Insurance, repairs & AMC, Real Estate etc. through 42 helpdesk at client premises
- Supervising 4 Managers in Operations, Accounts, Customer Care and HR Department to manage their team consisting of 20 backend executives.
- Vendor Selection and management.

Business Development
- Meeting HR/ADMIN heads to market new services
- Exploring the opportunity of expansion of help desk network in their upcoming facilities.
- Marketing for new Help desk
- Preparation of proposal for new help desk and giving presentation to prospects.

Accomplishments

- Computerization of processes to analyze quantity and quality of services.
- Training of executives in marketing and soft skills that resulted in increase of 30% revenue for the company.
- Re-engineering of processes to reduce TAT and speed up deliverance of services that in turn helped in repeat business from customers.
- Vendor tie ups for high revenue generating services
- Getting new clients for proving help desk services.
- Getting feedback to improve services and products matching customer's requirement.

Nov'03 to May '08: Global Direct as Regional Manager – Chennai (Telecom – VODAFONE)

Business administration

- Monitoring overall operations for processing of VODAFONE POST PAID CONNECTIONS and HSBC Credit Cards in Chennai.
- Leading and mentoring a team of 3 relationship managers in 15 tele calling and back end processing executives in 4 offices.
- Opening new Sales offices and setting up backend operations.
- Coordination with verification, credits and activation departments of VODAFONE.
- Undertaking weekly training session with 6 sales Managers (150) sales executives
- Facilitating changes in VODAFONE schemes to increase sales.
* Customer Services
- Fore fronting post-sales activities for RETENTION of customers, reducing NON-PAYMENT OF BILLS, NON-USAGE
- Redressing customer complaints received direct (walk –in) and through VODAFONE.

Accounts
- Supervising receivables/ refunds to customers and collection of Commission from VODAFONE and other vendors. Mentoring collection team whose prime responsibility was to make collection from the customers defaulting their payment
- Weekly reporting to Head office at Bombay

* Accomplishments

- Augmenting the turnover by 200 %, with optimum utilization of available resources.
- Reducing rejection of applications
- Was able to achieve net activation of 96.3%, & maintained it around 95 %, this is an industry record.
- Distinction of receiving the following awards and appreciations:
o Received "Best Circle Head" award from company in 2006
o Received "Best Administrator" award from VODAFONE Chennai in 2005.
o Received achievement award within four months of joining in 2004.

Oct'94 to Sep'03: India Satcom Limited Assistant Manager – (Customer Service) at Delhi
(Satellite communications - VSAT)

Customer Service: -
- Administered customer service operations in the organization across Northern India.
- Handled a team of 20 engineers for maximum uptime of VSAT's.
- Coordinated activities for installation of VSATS across North India. Monitoring movement of satellite communication equipment across India. Providing logistics support to Engineering and installation team to install VSATS and Hubs.
- Meeting customer for feedback on service and for settlement of disputes for continuous and long-term business relationships.
- Developed and maintained performance reports for the Management and the customer.
- Coordinated with the senior officials of the National Informatics Center (NIC), National Informatics Center Services Inc. (NICSI), under Ministry of Information and Technology and Dept of Telecommunication (DOT) to update them on their projects.

Collections: -
- Successfully handled Annual Maintenance contracts (AMC's) for the VSAT's being maintained in North India. Ensured timely dispatch of invoices and collections in North India. The collection handled by me was both presale and post sales. Presale collections included the advance amount collected towards supply of VSATs and post sales collections included charges towards satellite access charges and post warranty repairs. Also was responsible for collection for the equipment supplies made across the states of Delhi, Rajasthan, UP, Himachal Pradesh and Jammu & Kashmir.
Accomplishments
- Continuous monitoring of 500 VSATs across Northern India and was able to bringing downtime through effective utilization of resources and manpower. This resulted in reduction in downtime penalty and enhancement of revenue of the region.
- Handled projects worth multi crores across North India from Logistics support till the commission of VSATs to Ministry of IT and Deptt of Telecomm
- Preparation of downtime and MIS reports highlighting patterns and causes of fault that helped in improvement of product and services.
- Monitored movement of spares across India.
- Collection of AMC and projects installations charges from across North India.

Commenced career with M/s. Modern Malleables Ltd (New Delhi) as Liaison Officer & Banking Executive (Aug' 91 to Oct'94); Involved in liasioning with Government, Semi Govt organizations
ACADEMIC CREDENTIALS

2006 Master of Public Management Pondicherry University
1995 Diploma Export Management Indian Institute of Export Management- Bangalore
1998 PGDBA Pondicherry University
1991 B.A. (Hons) Social Work Jamia Millia Islamia University, Delhi

DATE OF BIRTH: 18TH JULY 1970
Languages
To speak: English, Hindi, Tamil, Telugu, and Punjabi
To read & write: English, Hindi, Tamil

View contact information...

«« previous resume

next resume »»

Search Results (Resumes 1 to 50 of 468)

Go to Search Parameters...

Brief Description

Free! Project Manager with established record of successfully completing large-scale drilling programs. Proficient in prioritizing and directing complicated logistical operations, synthesizing abundant data, and optimizing mineral resource potential.

Working as Dy. Manager (Forestry) and associated with raw material storage management, procurement and Tissue Culture.

With almost 24 years of experience as a Cartographer, I am expert at Topographic maps and Nautical charts. I have designed and created atlas and sheet maps. I operate AUTOCAD to digitize maps and covert manual maps to digital maps. I am known for quality work, productivity, meticulous attention

Rotational Power Infrastructure O&M, QA/QC & International ISO, OSHA (NEBOSH)

ISO Compliance, 6 Sigma, Asset Mgmt, Vendor Mgmt, Catering, Transport, HK, Costing & Budgeting, HR, Employee welfare, FBT, Guest house mgmt, PF, ESIC, Medical, Fire drill, Security, Solving Employee feedbacks, Auditing, Billing.

SAS and COBOL programmer and MBA analyst

Exp in managing regional operations,Business administration in sales and post sales operations

Web Logic Admin

Health, Safety, Environmental & Quality - Integrated Management System Coordinator, Document Control

M.B.A , Annamalai University. 2006

MCA with 2 Years exp in asp.net,vb.net,asp,vb,c#,html,sql,access

Working in different areas.

MBA in hospital administration with 10 yrs experience

20 years experience in EHS

Registered Professional Engineer Experienced in Project Management and Construction

A Supply Chain Executive who has developed and executed a comprehensive supply chain strategic plan which has driven optimal customer satisfaction and profitability.

I am post graduate in HR & 15 yrs of experience in Administration & HSSE

Experienced Administrative Assistant looking for an opportunity to fully utilize my proven clerical skills. Strong attention to detail, highly proficient with all Microsoft Office as well as other popular computer software programs. Team player that is self motivated and a great multi tasker.

Postgrdaute in Analytical Chemistry with 13.5 yrs exp in Quality Assurance (Pharma, FMCG, Paints)

B.E in E.C.E with 2.5 yrs of exp as Desktop admin and 2.5 Yrs of system admin

Professional Receptionist/ Switchboard Operator

am energetic agrresive,have interpersonal skills good communication skills,profficient in microsoft suites and a bsc degree

I am capable to handle Administration, Partner with HR, Security, Procurement, Vendor Management, Liaison and other assigned work given by the Management.

CCNA, BSCI, Diploma in cyber law

A results-oriented professional with experience planning and directing executive-level administrative affairs who combines strong planning, organizational and communication skills with the ability to work in an extremely fast-paced environment

9 yrs of experience in people management, time management coordination.

Im newly graduate of Bachelor of Science in Industrial Technology major in Computer Technology.... of course i am a commputer literate, software (such as MS Word, MS Power Point, MS Publisher),Assembling & Disassembling System Unit,Knowledgeable in Basic Programming (such as HTML & JavaScript)

Experienced HR/Training/Organizational Development Professional

Wide range of administrative and management experience in Utility and Manufacturing sectors. Strong analytical capabilities and an interest in developing people and ideas to their fullest potential.

Fourteen years of experience in Office Administration, Procurement, HRD, Public Relation and Sales Coordination has energized me to seek suitable position in renowned companies. My quest is to further broaden my horizons so as to facilitate better opportunities to serve &better objective to achieve

I am a talented and hard-working individual committed to the environment and with experience in management and running a busy office.

Translator

Safety Supervisor

I am seeking for a job in Gulf contries especially community development field, and I have more than 3 years of experience in the community based water supply projects

Looking 4 administration jobs...5 years experience in administration work including clerk, admin clerk, general clerk, admin asis,receptionist,all kind of office works..

Post Graduate in Environmental Science. Diploma in ISO 14000/14001 & EMS. MBA pursuing. Having experience of 5 years in environmental field (water & wastewater).

Applying my educational experience into real life. I am particularly interested in an executive mid career position in a multi national or a well-established Egyptian organization.

Interpreting and legal assistant

ssc from govt boys high school hyderabad, pursuing b.a 1st year from Open univerisity hyderabad

My enriching years as an Engineering Manager developed me to be highly motivated, creative and versatile manager with extensive knowledge of machine utilization , overall equipment effectiveness ( OEE ) , calibration procedures , preventive and predictive maintenance and reverse osmosis operation.

Environmental engineer,HSE, knowledge of ISO, and Project management

I am a recent college graduate that is looking to share innovative thoughts about various fundamental environmental issues.

Commited, hard working, loyal and love a challenge!

Internal Auditor, Risk Management, Key Controls Review and Project Secretary

A Senior Petroleum Engineer with over 26 years of experience in the oil field as Drilling/Production Engineer, Superintendent, Well Supervisor, Rig Manager, and Project/Contract Manager. I have an MBA and an Associate Degree in Haz. Waste Management. Six years experience as an Environment Engineer

Mining Geologist

I already have an experience working in other country

A solid operations/manufacturing/sales/marketing/quality control/administration background within large and small firms with responsibility to orchestrate numerous M&A and turnarounds of trouble companies and divisions. A complimentary proven risk management background within Middle Office and Tra

Experienced Contracts Manager professional with CLA credential, MBA (December 2009) and proven track record with more than 15 years of business expertise in financial analysis, logistics, engineering, FAR knowledge, strong legal background, and project management.

Searching For A Suitable Position In Food Industry

[ 1 ] 2 3 4 5 6 7 8 9 10

Seach Parameters


Change search parameters...
CATEGORIES: Administration; INDUSTRIES: Environmental;
Change search parameters...
Keywords: (e.g. mining engineer)		Find results with:


Save this search parameters...
Post job with this search parameters...

Frequently Asked Questions

What's the most effective way to perform a search?
Go to Advanced Search
1. Select 'Industries', 'Categories', 'Education', and 'Experience' fields. Click 'Search' and look through results.
2. Enter one or two of the most important keywords. Click 'Search' and look through results.
3. To search within results add more keywords.

How can I find resumes that contain specific exact phrase?
To search for an exact phrase, just put quotation marks around two or more words, for example "mining engineer". Use this feature to narrow your results or to find words that can be typed differently, for example AutoCAD "Auto CAD".

More Frequenly Asked Questions...

Employer's Center

» Employers Home

» Feedback

» Help

» Post Jobs

» Edit/Delete Jobs

» Search Resumes

» Resumes By Email

» My Account

» Log In

» Log Out