Resume - Strong character and leadership traits – Outstanding work ethic

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Resume #76732

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Experience

03/2004 – present Steel of West Virginia Huntington, WV
Supervisor
This facility is an ISO 9002 approved hot rolled steel mill, specializing in production of steel beam products for forklifts, semi-trailers, manufactured housing, guardrails and monorail industries.
* Responsible for supervision of three departments, insuring a high level of efficiency and production.
* Prepared work schedules for up to a 40-person labor workforce.
* Administer all quality and safety training for OSHA compliance.
* Monitor and maintain quality control on rolling mill.
* Acted as liaison between laborers and management to assist in resolving grievances.
* Responsible for tracking inventory, scheduling material flow, customer deliveries, and trucks for shipment.

02/2002 -03/2004 Midway Ford Hurricane, WV
Service Advisor/Shop Foreman
* Responsible for scheduling and maintaining customer appointments.
* Processed vehicle drop offs as needed.
* Maintained excellent customer service by providing detailed consultation with customers for service.
* Generated customer work orders and checked OASIS for outstanding recalls.
* Directly supervised up to ten technicians and participated in the interview and selection process of new technicians.
* Accomplished the scheduling and dispatch of technician work.
* Coordinated with parts department to ensure availability of parts for customers.
* Worked with the technicians to ensure "fix it right the first time"/Quality Control.
* Final booking of work orders to include technician time flagging.
* Followed up with warranty customers to maintain favorable C.S.I. ranking.
* Tracking and completion of special order parts repairs.

12/1993 – 12/2002 Steel of West Virginia Huntington, WV
General Foreman
This facility is an ISO 9002 approved hot rolled steel mill, specializing in production of steel beam products for forklifts, semi-trailers, manufactured housing, guardrails and monorail industries.
* While employed with Steel of West Virginia, was promoted from laborer to general foreman.
* Directly responsible for hourly employees on all three shifts.
* Prepared work schedules for up to a 40-person labor workforce.
* Acted as liaison between laborers and management to assist in resolving grievances.
* Traveled to facilities in Indiana and North Carolina to successfully resolve customer service issues.
* Responsible for tracking inventory, scheduling material flow, customer deliveries, and trucks for shipment.
* Assisted in the implementation of ISO 9002.
* Operated Crane, Hydraulic Press, Shot Blaster, Straightener, and Painter as well as the functions of a furnace operator prior to promotion.

02/1991 – 11/1992 Inco Alloys Huntington, WV
Transfer Person
* Trained in the operation of all equipment in the Plate Department to include: abrasive saws, shears, roller leveler, stretcher leveler, shot blaster and shot grinder.
* Assisted the Quality Control Analyst in decision making.
* Assisted the Plate Metallurgist in tracking experimental work and ensured proper processing of "out of the ordinary" orders and experiments.

Education 1980 -1995 Marshall University Huntington, WV
* Industrial Plant Tech

Computer Skills Microsoft Word, Excel, Outlook and AS400.

Additional Experience Equipment Certifications – Overhead Crane Operator, Remote Control Crane Operator, Fork Truck Operator

References Available Upon Request

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Brief Description

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Human Resources Generalist

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