Resume - Training Specialist

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Resume #76815

CONTACT INFORMATION:
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Profile:

An experienced professional in Training with over 4 years of experience in the Collections and Customer Service segments spanning the US & EMEA Regions, analyzing and forecasting business needs and delivering solutions to affect the same. Proven Expertise in all aspects of conceptualizing, designing and executing training modules to meet key business requirements and develop employees at all levels through various Individual Development Training Programs which has been proven to increase productivity. Wide exposure of working in varied corporate environments. Excellent communicator with exceptional talent for problem solving through reasoned thought processes, attention to detail as well as the ability to come across effectively target audiences at different levels. Multilingual, with proficiency in English & Hindi
Skills Acquired:

„Ï Ability to grasp and deliver concepts efficiently.
„Ï Highly motivated, flexible and confident.
„Ï Highly effective organizational skills.
„Ï Ability to deliver in a team environment or as an individual.
„Ï High Adaptability.
„Ï High Drive for results.
„Ï High levels of patience.
„Ï Being a situational leader whenever required.

Work Experience:

1. Company BARCLAYS SHARED SERVICES May 2008 till date

Current Role Working as a Training Team Leader

Job Profile
& Responsibilities
* Take classroom sessions for new hires for soft skills and product knowledge
* Mentor and train trainers in their role
* Deliver classroom on new projects
* Generate and analyze need base report and draw conclusion out of them for Training needs and make curriculum for them
* Monitor calls for advisors on the floor to ensure quality standards are met
* Conduct sessions for Team leaders and Team Specialist for product updates
* Take behavioral training for new hires and preventatives on the floor
* Prepare and Deliver tools to boost C-Sat Initiatives

2. Company AMERICAN EXPRESS INDIA SERVICE CENTER (AESC-I) May 2004 till February 2008

Current Role Working as a Training Team Leader from October 2007 till Date
Job Profile
& Responsibilities
* To prepare learners to perform job functions within predetermined quality standards
* Support on the job training (OJT) by coaching and monitoring learners as needed
* Preparation of training tools/questionnaires as per requirements
* Take classroom sessions for new hires
* Mentor and help trainers in their role
* Make Reward and recognition plans for new hires and representatives on the floor
* Be a part of process improvement team for Corporate card holders on a site level
* Deliver classroom on new projects
* Build and leverage relationship across different American Express sites to share best practices
* Take behavioral training for new hires and preventatives on the floor
* Generate and analyze need base report and draw conclusion out of them for Training needs and make curriculum for them
* Attended a lot of up-skill training Including but not limited to Six Sigma
* Make presentations on different subjects like (Best Practices to be shared and Roadmap for a particular subject) and present them to the Directors and other leadership Team
* Currently have a B1/B2 visa for United States of American for next 10 years

Previous Role Worked as a Training Specialist from March 2006 to October 2007.
Job Profile
& Responsibilities
* Universal trainer - Taking classroom session for not only product knowledge but also soft skills
* Observe, coach and measure new hires' performance
* Prepare and Deliver tools to boost C-Sat Initiatives
* Making and changing curriculum for new hires and representatives on the floor
* Went to Phoenix (United states of America) and took classroom sessions for New hires for American Express Corporate card
* Managing On-the-job training for new hires
* Managed Subject Matter Experts and their performances

Previous Role Worked as a Subject Matter Expert after one year in the organization.
Job Profile
& Responsibilities
* Helping the new hires during classroom training and On the job training
* Give feedback to new hires which was product related, adherence, call handling and behavioral
* Floor walking to answer questions while learners are on phones
* Monitored calls to check the quality on calls
* Make reports and collect data for process improvement
* Mentored new Subject Matter Experts

Previous Role Worked as a Customer Service Specialist and a Lead Customer Service Specialist for an elite segment of American Express Cards.

Job Profile
& Responsibilities
* Was responsible to taking inbound calls for Corporate Card holders.
* Was a part of number of defect elimination projects to improve the process
* Mentored new hires in the team
* SPOC for quality and adherence of the team
* Made presentations for different projects for employee engagement

3. Company GENERAL ELECTRIC CAPITAL INTERNATIONAL SERVICES - Gurgaon (GECIS)
May 2003 To May 2004

Role Held Process Associate

Job Profile
& Responsibilities
* Responsible for making out bound calls for US based customers for collecting money on account which were past due for difficult companies
* Mentored new hires
* Help in process development initiatives

4. Company SUPPORTSCAPE (Chatforhelp.com)
11 Jan 2003 from to March 2003

Role Held Quality Analyst (Transcription)

Job Profile
& Responsibilities
Audit the quality of data being Transcripted

Education Qualification:
Degree

* Post Graduation Diploma in Mass Communication - IGNOU
* B.Sc (Economics, Statistics and Computers)

Organizational Skills and Competencies:

Coordinate and administrate different projects within the organization for Rewards and Recognition.
Activities for Employee engagement ¡V contests, celebrations, competitions (during the holidays and festivals). Take responsibility for budgeting the same.
Volunteered for camp for under privileged children for an NGO called SHINE
Participate in different inter-process or site competition
Regularly interact with a lot of people from outside of the country like Germany, Australia, France, United states etc.

Personal Details:

Date of Birth 17th February 1982
Marital Status Single

References:
Will be furnished if required

*Currently in Canada for travel

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Brief Description

Environmental programs, comprehensive public education and involvement programs, environmental impact assessment, and occupational health and safety. Over 20 years' experience in the technical and management aspects of projects in the United States, Micronesia and Latin America.

Trusted senior-level professional environmental engineer developing and managing projects which have environmental impact, external affairs sensitivities, and long-term relationships between organizations.

Twenty five years domestic and international experience in Prime Contracts and Subcontracts Management & Administration and Pricing involving all aspects of the procurement cycle.

M.SC ENVIRONMENTAL SCIENCES WITH 10 YEARS EXP.IN HSE FIELD

Security Management Specialist

I administered an environmental restoration program for the State of North Dakota for over twenty years.

16 years Experienced Warehouse/ Logistics/ Supply Chain Management, Proficient in Inventory Control and Procurement, seeks suitable job.

Seeking Environmental Health and Safety position

Competencies , skills • • Estimation (BOM) activity based costing (ABC) • Excellent negotiation and analytical skills • Previous customer service experience with key accounts – hands on approach •

A Uk based professional Chemical/ Process Engineer with 20 years experience in various aspects of Plant Operations and Design. Looking for ex-pat status or home based job/contract. Special interests include Environmental Engineering, solid/ liquid separations and wastewater treatment.

26 yrs in manuufacturing,buying scheduleing,inventory control,lean manufacturing,JIT,Kanban

Two Masters Degrees in Hydro-Geology and Geology from the top ranking university in India. Over 17 years of GIS and AM/FM/GIS working experience with leading companies in Asia and Middle East. Involve in large-scale projects with major clients across the Globe implementing GIS and AM/FM/GIS project

VP Sales used strategic planning to increase annual profit by $13 mm and sales by 17% in a declining market. Proficient in marketing and sales management (direct, business-to-business, consultative, & value added). Negotiated contracts in excess of $1 mm. Record sales in 5 of the past 9 years.

Excellent experience in Microsoft Office Tools , email ,internet as well as capable of learning and handling any software packages.

Plan for disasters; Respond to recovery relief; Provide care for individual after disasters; Provide social services to the individual during and after disaster

I am a senior executive with more than 20 years project experience, managing sales, marketing, operations, and personnel at the district, regional, and corporate level.

• Experience in multiple project phases - scoping, design, estimating, procurement, materials management, construction, operation, shut-down, cleanup and closure. • Experience in coordination of industry requirements with federal and state regulatory demands.

Document Controller

Numerous years of experience in environmental regulatory compliance, working with hazardous waste, wastewater treatment and environmental samples. Involved in all concerns for both private sector and governmental compliance with RCRA, CWA, CAA and OSHA regulations.

To pursue a career in quality control, quality assurance, product analysis and research in dynamic organization where my capabilities and management skills can be exploited to its maximum potential with a result oriented and forward looking

licensed professional engineer focused on providing quality environmental management and engineering services that allow customers to improve operations and make informed decisions about facilities and properties.

I am a diversely experienced Occupational Safety and Health professional with demonstrated experience in managing safety and health departments, as well as providing environmental support for chemical manufacturing sites.

Over 6 years comprehensive experience in environmental and waste management consultancy, management, supervision for various industrial sectors. Supplemented with experience in health and safety in construction sector. Certified Manager of ISO 14001, NEBOSH certificate with distinction.

Managed a team of implementation project managers for debit card processing.

Excellent knowledge of environmental, health, and safety (EHS) regulations. HazMat Certified. First-rate skills in presentations, leadership, and problem solving. Diplomatic with good communication and interpersonal skills. Excellent knowledge in computer applications. Bilingual English - Spanish.

Qualified QEP with proven expertise and success in the planning and implementation of environmental and waste management programs. Proven success in program planning and delivery in China and Southeast Asia

Industrial By-Product environmental compliance and management, that focuses on utilization wherever practical to reduce costs while maintaining environmental safety. Primary experience is with coal combustion by-products.

Dynamic HSE leader with impressive global accomplishments in safety, industrial hygiene, medical services, regulatory compliance and training. Key successes as Construction HSE Director, Corporate Safety Director, Military Scientist, Research Chemist and Certified Industrial Hygienist.

Working as HSe Engineer since past 10 years for various sectors like power plants, pipelines , Railroad and Highway etc. Being a Civil Engineer I can take up responsibility of any kind of HSE responsibility in Engineering Projects.

I am very interested in a HS&E position with your company. I feel my 29 years experience would be an asset to your company. professional. I¡¦m recognized for my initiative, creativity and dedication to employee safety. I feel that my diverse background in various industries would be an asset.

Free! Graduate Batchelor of Science in Psychcology & Criminology

To deliver the approve items to the enduser or requestor as well as received the delivery items and monitoring the expiration of all items, data encoder and performing other duties and responsibilities may occurred.

Environment Management Programs

Experience 15 years in • Project Management – 4 yrs • Engineering consultancy – Water & Wastewater treatment, Air pollution control equipment & Environmental Audits. – 4 yrs • Sales & Marketing – 4 yrs • Corporate planning – 3 yrs

Environmental professional relishing challenges Multilingual communication skills. Knowledge of international environmental regulations Good organization, teamwork, and leadership skills. Organized and effective time manager.

Seasoned executive with twenty years of experience in specialty chemicals and engineered materials. Proven track record in sales and marketing, ventures, contract negotiation, international business, profit and loss, and product development/launch at senior and general management levels.

Project manager experience 15 years: wastewater treatment plants, power plants, solid waste facilities. Manager of proposals and technical support to marketing experience 5 years. Experience in Latin America and Middle East. Excellent technical writing, computer literacy.

I am having more than 18 years of experience as of now. I am a result-oriented professional with innovative ideas and great communicating skills. Following are highlights of my Experience

Would like to work with Environmental Management Systems. Obtained a MS in Environmental Monitoring and Assessment (Coventry University, U.K.) In current position have implemented and maintained ISO 14001, conducted Environmental Audits, established procedures, delivered training and more

A proactive, versatile and committed Executive Manager with extensive experience spanning throughout the world and accustomed to project and people management, coordinating resources effectively to achieve targets often within stringent deadlines. A skilled problem-solver

An engineering management position utilizing my experience in managing commercially driven projects that consistently meets customer requirements.

Turkish / German Consultant with MSc degrees in 2 disciplines seeking new challenge

Over 25 years experience in International Security Management.

Project Controls, Cost and Planning

I am currently involved in writing site emergency plans and in the site COMAH application, carrying out risk assessments, Hazop studies, coshh assessments, site inspections, reports to management and accident investigation.

Training Specialist

Quality Assurance/Quality Control, IRCA Registered Lead Auditor with over 20 years of experience

At present I have totally 2 years and 7 months of experience in Indian Financial Market as I am working for Bonanza Portfolio Ltd one of the leading financial service providers in India from July 2008 to till date, and previously for Indian Infoline limited from Feb 2007 to July 2008

Accomplished Environmental Health and Safety professional with strong organizational, developmental and technical experience. Proven record of successfully developing strategic vision, managing people, and guiding implementation to drive continuous EHS program and performance improvements

Experienced Marketing, Sales and Technical professional with comprehensive Business Development, strategic planning and implementation skills, seeking a position where these skills will add greater value. Proven leadership, presentation, negotiation and problem resolution abilities.

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