Resume - Quality System Manager

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Resume #84854

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OBJECTIVE
Seeking a senior quality management position where I can use my skills and experience to improve profitability by reducing waste and improving product and process quality.

EXPERIENCE
* Established and improved formal quality management systems for multi-million dollar manufacturing companies (including managing: >staff >budgets >document and record control >incoming, in-process, and final inspection >equipment calibration >government contracts >customer returns and feedback >quality metrics >process analysis, and >improvement projects).

* Successfully led two multi-site companies through ISO9001 registration and served as Management Representative for four.

* Effectively applied quality management skills in a number of different industries including electronics, hydra-mechanical, rubber/leather footwear, heavy equipment, metal, wood & plastic fabrication, satellite communications, high volume screen printing and battery manufacturing.

* Led special project and process improvement teams, using quality management tools and methods such as TQM, Lean, Kaizen, Six Sigma, and 8D. Results include reduced warranty costs by 35%, preventing the loss of a million dollar order due to a process failure, improved employee safety record 85%, $180,000 savings in annual operating costs, 25% improvement in annual customer satisfaction, a corrective/preventive action system reducing customer complaints by 60 % and saving $50,000.00 annually.

* Certified trainer - training employees in TQM, ISO 9001, internal auditing and the effective use of quality improvement techniques such as teamwork, problem solving, SPC, communication skills, and other quality tools and methods.

* Managed environmental reporting to ensure compliance with State and Federal regulations.

* Worked in both union and non-union environments. Facilitated two contract negotiations resulting in early ratifications. Served as level II grievance responder.

* Excellent communication skills. Able to correspond both verbally and in writing with customers, suppliers, and employees at all levels of the organization.

* Advanced computer skills. Proficient in using Microsoft Office Professional in both Macintosh and Windows platforms. Experience using statistical software such as Minitab.

EMPLOYMENT HISTORY
03/08 – 01/09 Wenger Corporation (Music & Performing Arts Equipment Mfr.) Owatonna, MN
* QA/Receiving Manager – management representative for ISO9001 QMS
* Managed Quality and Receiving Depts. (inc.: performance reviews, hiring, budget, temp. staff)
* Support Six Sigma Green Belt teams
* Corp. Lean/SS, Global Sourcing, and Installation Warranty Reduction strategic initiatives

07/07 – 11/07 C&D Technologies, Inc. (VRLA Battery Manufacturer) Milwaukee, WI
* Quality System Manager – management representative for ISO9001/TL9000 QMS
* Managed six product/process improvement teams (8D, Six Sigma, Lean)
* Managed CAPA, RMA, internal and supplier NCM, scrap analysis systems and plant quality metrics
* Managed customer complaints and warranty claims

09/03 – 07/07 Crown Prince, Inc. (High Volume Garment Screen Printer) Oak Creek, WI
* Quality Assurance Manager – developed and managed customer approved QMS and test lab
* Documented procedures and trained QA Techs to perform customer required inspections and tests
* Maintained environmental reporting system to meet State and Fed. Regulations

07/02 – 09/03 CalAmp - KTI Antenna Div. (Satellite Antenna Mfr.) Richland Center, WI
* Quality Assurance Manager – Led two plants to successful ISO9001:2000 registration
* Served as ISO management rep. and maintained ISO QMS through multiple surveillance audits
* Member of Lean manufacturing team, setting up work cells, Kan Ban, 5S, and "Visual Factory"
* Implemented SPC on paint line for operators to monitor temperature, PH level, and thickness

10/00 – 09/01 Badger Equipment Co. (Heavy Equipment Manufacturer) Winona, MN
* Director of Quality Assurance – reestablish quality department and formal quality system
* Set up incoming, in-process and final inspection procedures
* Managed company safety program and OSHA reporting
* Maintained environmental reporting system to meet State and Fed. regulations

11/90 – 10/00 LaCrosse Footwear, Inc. (Outdoor Footwear Manufacturer) La Crosse, WI
* Director of Quality Management – implemented TQM as company's new quality philosophy
* Led multiple plants to successful ISO9001:1994 registration, managed QMS, served as Mgt. Rep.
* Trained employees in ISO9001, auditing, supervisory and interpersonal skills, and prob. solving
* Set up mfg. cells utilizing Lean methods such as continuous flow and Visual Factory

10/77 – 11/90 MTS Systems Corp. (Custom Test Systems Manufacturer) Eden Prairie, MN
* Quality Administrator – set up inspection and test procedures to reduce warranty costs
* Trained and led problem solving teams to reduce scrap and product repairs
* Established customer returns, repairs, and complaint metrics to focus on critical areas of improvement
* Field Service Eng. – phone and in-field troubleshooting and system repair with domestic travel

EDUCATION
ASQ, Minnesota Section Mpls./St. Paul, MN
Quality Management Certificates
* Basic Quality Management
* Advanced Quality Technology

Anoka Technical College Anoka, MN
Technical Degree - Electronics
* Electronic measurement and test

CERTIFICATIONS
* Six Sigma Green Belt
* RAB Provisional QMS Auditor
* Quality Technician - ASQ (American Society for Quality)
* Trainer - Zenger Miller (Job Relations, Leadership and Communication Skills)
* Trainer/Facilitator - Managing Total Quality (3M Corp.)

PROFESSIONAL MEMBERSHIPS
* ASQ (American Society for Quality) Senior Member
* AME (Association for Manufacturing Excellence)
* TSQIN - Tri-State Quality Improvement Network

PROFESSIONAL ACTIVITIES
* Junior Achievement Company Representative/Educator
* Instructor/Presenter (Qual. Mgt., Qual. Tools, ISO 9001)
- University of Wisconsin - La Crosse
- Viterbo University - La Crosse
- Western Wisconsin Technical College - La Crosse
- TSQIN (Tri-State Quality Improvement Network)

Rev 06/19/09

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