Resume - Desktop technician

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Resume #88089

CONTACT INFORMATION:
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Birth date: December 1975
Marital status: Married
Sex: Male
Nationality: Egyptian

Personal Skills:
Ability to communicate effectively at all levels.
Strong interpersonal, communication, organizational
Ability to work under pressure.
Dynamic, flexible and proactive and enthusiastic
Flexible team player

Language:

English: written and speak good
Arabic: mother of tongue

Education (degree/diploma/certificate)
From
To
Provider Description

9/1994
9/1998

The Higher Institute For
Advanced Technology And System Information
Bachelor Degree For Computer Science And Information System

Current Job:

Job Title: Desktop Support technician
From: 2004 Till Now
Responsibilities: Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
* Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
* Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
* Collaborate with Network and Systems Administrator to ensure efficient operation of the desktop computing environment.
* Where required, administer and resolve issues with associated end-user workstation networking software products.
* Receive and respond to incoming calls, e-mails, and/or work order production system regarding desktop problems.
* Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
* Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
* Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
* Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
* Write technical specifications for purchase of PCs, desktop hardware and related products
Job history within Telecom Egypt

From To Department Role
1/1/2004 Till now G.M operation and maintenance pc 's
Technical Support & Programming department - Responsible of outside operation and maintenance problems in exchanges
- Operating and maintaining average 15 pc's per day espcialy in the exchanges
- Create user domain
- Join and rejoin domain
- Maintenance domain
- Follow up requested programms from other departments and preparing its financial and technical practice
- Implement different projects and learn requested company of this project how to work in it
- Managing servers related to these projects like translation project and OCR project
- Solve and follow up any problems related to computer for each house national project
- Solve all problems for customers with project sponsor ( bank}, all companies working in this project, TE company and Communication and information technology ministry
- Preparing daily end report of pin codes and download in intranet
- Preparing daily / weekly end report for helpdesk and download in intranet
- Take daily backup copy for daily end reports of pin code and helpdesk
- Preparing servers report on intranet
- Follow up technical support for the department
- Create user on CRM
- Create business units, queues and divisions on CRM
- Update forms of CRM as required
1/1/2003 1/1/2004 G.M of Computers and Information Network (Information Sector)

- Computer maintenance and information network mintenance
- Supervisor on TE fairs and Information ministry fairs of computer for each house national project
- Working in conference to follow up computer operation and maintenance and its efficiency like Arab Sat conference and ICT
- Attending seminars related to information technology field like Microsoft- Xerox- HP.......etc

1/1/2001

1/1/2003
Purchasing
Department
- Preparing practices and bids
- Pay companies receivable and
- Finishing contracts with follow up warranty date and applying any delay fines

1/7/1999
1/1/2001
Purchasing
& Warehouse Sector

- Responsible on maintenance 400 computers in sector

Training/workshops I have taken
From To Description
11/2000

3/2004

5/2004

8/2004

11/2004 6/2003

4/2004

7/2004

10/2004

3/2005 ENGLISH COURSE (AUC)

WIN XP

WIN SERVER 2003

ICDL

A++
6/2005 8/2005 VISUAL BASIC. NET

11/2007
1/2008
MCSE COURSE

2/2008

4/2008
MCSD COURSE

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