Resume - A highly organized and detail-oriented with over 16 years experience with a comb...

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Resume #63753

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ADMINISTRATIVE & TECHNICAL SKILLS

Operating Systems: Window NT (Win32), Windows 95/98/2000/ME, UNIX (SunOS/Solaris, HP-UX, SAP, Unisys), MSDOS, VAX/VMS, IBM mainframe hardware and midrange, S36/38, AS/400. SQL Queries, Access Database, Vantive, Remedy and Clarify.

* Proficient knowledge of Windows Operating Systems and MS Office Applications.
* Set-up PC's related Hardware & Software loading.
* Ability to be flexible in a team environment.

PROFESSIONAL EXPERIENCE

METASYS TECHNOLOGIES, Duluth, GA 2006 - 2007

Supplier Services Specialist: Responsible for the on boarding and testing of merchandise & non-merchandise supplier on Sterling Web Forms or EDI.

* Provide Tier 1 and some Tier 2 level help desk technical support via phone average 15-40 calls per day and email.
* Quality assurance of data integrity, coding accuracy and documentation of product information.
* Work closely with company direct merchants and vendors to gain understanding of products and website product display.
* Act as liaison between suppliers and appropriate functional team to resolve issues related to the electronic exchange of data.

AT&T WIRELESS, (Formerly Cingular Wireless) Atlanta, GA 2003 - 2006

Customer Service/Support Specialist: Assist new and existing customer with purchase of wireless equipment.
* Meeting company guidelines in administration.
* Ordering inventory, auditing inventory, returning inventory to distribution.
* Provided customer assistance with local market promotions.
* Processed bill payments, rates plan changes and meeting sales goals.
* Processed (Provisioning) for Number Portability.
* Provided technical support for Data Devices & Smart Phones.

JACKSON HEWITT TAX SERVICE, Riverdale, GA SEASONAL

Tax Technician: Review and verify the adequacy of tax documents furnished to determine the categories of tax liability.
* Analyze tax documentation, accounts and records for conformity to federal and state laws.
* Assist taxpayers, preparing original and substitute returns
* Answering tax law questions and adjusting tax return accounts.
* Resolution of errors identified or generated by an automated tax system.

HP formerly COMPAQ COMPUTER CORPORATION, Alpharetta, GA 1997 - 2002

Network Operator: Network Operation Center and Call Center Help Desk Support. 2001 - 2002
* Monitored NOC of company-wide data infrastructure and network services.
* Performed trouble-shooting of routers, switches, and port failures.
* Maintained network forecast, utilization and software support tools.
* Provided helpdesk assistants via phone, email, and web support for escalated issues related to Network.

Support Specialist: Provided 24/7 hardware and software support at on-site Data Center. 1997 - 2001
* Provided Level 1 support of Unix and NT servers running Web enabled applications.
* Performed backups and monitoring on multiple VAX clusters, HP9000 and SUN systems.
* Maintained SAP applications. Connected Direct, Omniback, Maestro, Tivoli and Remedy AR systems.
* Performed maintenance and monitoring of event management consoles.
* Diagnosed initial problems for system malfunctions, application and network failures.
* Intervened with vendors and technical support staff to identify and resolve problems.

NATIONWIDE CREDIT INC., Marietta, GA 1992 - 1998

Computer Operator: Responsible for all phases UNISYS operations from user to user support.
* Performed conversions, edits, restores, daily, weekly and monthly backups for twelve databases.

Computer Operator: Operated and supported the VAX/VMS environment. 1992- 1996
* Performed nightly backups on VAX S/6410 and a PC based office automation network.
* Monitored executions of jobs and peripheral equipment.
* Managed the batch updates, DCL program corrections, report printing and distribution.
* Maintaining a 10,000 + tape library containing (8mm, 3480, 9trk) tapes.
* Monitored remote communication for eight-network location and users support.

EBCS (AKA) ELECTRONIC CLAIMS BILLING SERVICES, Atlanta, GA 1992 - 1993

Administrative Data Clerk/Billing Specialist (Part Time): Provided administrative and technical support for Chiropractic care billing service.
* Maintained billing on a daily, weekly and monthly basis for several providers.
* Performed CPT coding.
* Generated and transmitted billing claims electronically to Medicare, Medicaid and private insurance companies.

TELADCO INC., Atlanta, GA 1988 - 1992

Administrative Assistant: Provided administrative support to management and sales staff.
* Secured network database, general MIS support and supervised input operations.
* Provided leadership to staff of four.
* Handled daily A/P and A/R, Payroll and reconciled corporate bank accounts.
* Other duties included customer service, sales, credit and collections.

CERTIFICATION: Certified Call Center Professional, Atlanta, GA - 2001
EDUCATION: Brannell Business College, Atlanta, GA - 1982

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